---
title: 'Engagement Manager at Listen Labs'
canonical: 'https://feeny.ai/job/engagement-manager-listen-labs-austin-zsp59ez2pfrz'
type: 'job'
last_seen: '2026-09-04'
---

# Engagement Manager at Listen Labs

- **Company:** Listen Labs
- **Location:** Austin, TX
- **Employment:** full-time
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/listenlabs/4d79e93f-cfa7-4b79-bccb-0694d43596ba

## Job description

TL;DR: We're hiring our first Engagement Manager in Austin to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.

## BACKGROUND

Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.

## COMPANY HIGHLIGHTS:

- World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.
- Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.
- Traction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days.

## WHAT YOU’LL DO

- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.

## WHO YOU ARE

- 4-8 years of professional experience.
- Experience in a customer-facing position is a plus.
- Strong relationship-building, communication, and organizational skills.
- Self-starter comfortable with ambiguity and fast-paced environments.
- Experience with research, insights, or AI products is a plus.
- Ability to work in office 5 days/week.

## LIFE AT LISTEN LABS

- Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
- Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership.
- Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
- Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
- Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
- Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
- Flexible time off: A take-what-you-need vacation policy.
- We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win.
- Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.

## About Listen Labs

## Company Overview
- **One-liner**: Listen Labs is an AI-first autonomous market research platform that designs studies, recruits participants, conducts AI-moderated interviews, and delivers actionable insights in hours instead of weeks.
- **Entity Type**: Private (Series B – $100M raised to date per company website; $123M total funding per LinkedIn)
- **Headquarters**: San Francisco, California, United States (with a presence in the United Kingdom)
- **Founded**: 2023
- **Founders**: Florian Juengermann and Alfred Wahlforss

## Core Business
- **Primary industries**: Technology, Information and Internet; Market Research; Consumer Insights
- **Target customers**: B2B, enterprise (Google, Microsoft, SKIMS, Nestlé), product managers, user researchers, brand marketers, agencies, investors
- **Mission or purpose**: “Understand what people want, and why. Fast.” – making qualitative research scalable and accessible through AI.

## Products & Services
- **[Listen AI Research Platform](https://listenlabs.ai/)**: An end-to-end SaaS platform that replaces surveys, focus groups, and in-depth interviews. It uses an AI moderator to conduct personalized interviews (video, audio, or text), automatically transcribes and translates across 100+ languages, and generates executive-ready reports with key themes, highlight reels, and slide decks.
- **Participant Network**: Access to a global pool of 30M+ respondents (B2B and B2C) for recruitment, or integration with existing providers.
- **Use cases**: Usability testing, concept testing, creative testing, brand tracking, consumer journey mapping, multi-market segmentation, and due diligence for investors.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Total funding of $100M (company website) or $123M (LinkedIn) – conflicting reports. Series B of $69M (led by Ribbit Capital) closed in January 2026.
- **Notable Investors/Partners**: Ribbit Capital (lead Series B), Sequoia Capital (lead Series A and earlier rounds), Evantic Capital, Conviction, Pear VC. Partners: Bryan Schreier, Charlie Curnin (Sequoia).
- **Growth Signals**: 
  - Headcount grew 572.7% YoY to 61 employees (as of mid-2026).
  - Named to the 2026 Enterprise Tech 30.
  - Trusted by Google, Microsoft, SKIMS, Nestlé, and hundreds of enterprises.
  - Active job postings: 28 (quarterly growth +40%).
  - LinkedIn followers: 18,966 (+249% YoY).

## Competitive Advantages
- **AI-first, end-to-end platform**: Automates the entire research workflow – from study design to participant recruitment, AI-moderated interviews, and insight synthesis – drastically reducing turnaround from weeks to hours.
- **Methodological integrity**: Born from a Harvard research project and built with an in-house research team, ensuring academic rigor.
- **Scale and language coverage**: Conducts interviews in 100+ languages with automatic translation, enabling global research without localization overhead.
- **Enterprise-grade compliance**: SOC 2 and GDPR certified.
- **Emotional intelligence**: Recently added feature that detects non-verbal cues (e.g., frowns) and incorporates them into analysis.

## Strategic Focus
- **Current priorities**: Deepening the “Research Agent” capabilities (autonomous follow-up and segmentation), integrating with tools like Rally UXR for recruitment and governance, and expanding enterprise sales.
- **Growth direction**: Continue to replace traditional qualitative research methods at scale, targeting both enterprise and agency segments, and enhancing the platform’s AI-driven analysis (e.g., emotional intelligence features).

## Why Work Here
- **Culture**: “Tight-knit, highly collaborative team that moves quickly, loves the details, and listens obsessively to users.” Emphasis on collaboration, speed, and user obsession.
- **Work environment**: Likely hybrid/office-based in San Francisco (company covers early morning and late evening transportation; provides daily lunches, dinner, and snacks).
- **Notable perks**: 
  - Flexible “take what you need” vacation policy.
  - Comprehensive health, dental, and vision coverage.
  - Free meals and snacks.
  - Commuter benefits.
  - Company offsites and events (e.g., Santa Barbara offsite, holiday parties).
  - Competitive compensation.
- **Engineering culture**: Strong technical team (24% in technical roles), with open positions for MTS in Product, Research Engineering, and Applied AI. The team includes alumni from Google, Apple, Tesla, Rippling, Bain, and Morning Consult.

## Sources
1. [listenlabs.ai](https://listenlabs.ai/)
2. [listenlabs.ai/careers](https://listenlabs.ai/careers)
3. [sequoiacap.com](https://sequoiacap.com/companies/listen-labs/)
4. [linkedin.com](https://www.linkedin.com/company/listenlabss)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/listenlabs)

## Other roles at Listen Labs

- [GTM Associate](https://feeny.ai/job/gtm-associate-listen-labs-london-xdtez6jq94qe) — London, United Kingdom
- [Account Executive, Enterprise](https://feeny.ai/job/account-executive-enterprise-listen-labs-london-deb9x89wzq5m) — London, United Kingdom
- [Engagement Manager](https://feeny.ai/job/engagement-manager-listen-labs-san-francisco-jst7jyhgphez) — San Francisco, CA
- [Account Executive, Strategic Accounts](https://feeny.ai/job/account-executive-strategic-accounts-listen-labs-london-g8xh6e038fdr) — London, United Kingdom
- [Senior Recruiter](https://feeny.ai/job/senior-recruiter-listen-labs-new-york-4f9npkr0ybgc) — New York, NY
- [Senior Recruiter](https://feeny.ai/job/senior-recruiter-listen-labs-london-cgg6wdgwbm62) — London, United Kingdom
- [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-listen-labs-new-york-a4nj272w6qd1) — New York, NY
- [Founding EMEA Marketing Lead](https://feeny.ai/job/founding-emea-marketing-lead-listen-labs-london-m1e03ppq59jh) — London, United Kingdom
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-listen-labs-new-york-t6z23t769r83) — New York, NY
- [Insights Strategist](https://feeny.ai/job/insights-strategist-listen-labs-austin-5awh16jm5jev) — Austin, TX