---
title: 'Engagement Manager - Managed Services at AirOps'
canonical: 'https://feeny.ai/job/engagement-manager-managed-services-airops-new-york-san-francisco-or-hg48yd5yrtpp'
type: 'job'
last_seen: '2026-09-11'
---

# Engagement Manager - Managed Services at AirOps

- **Company:** AirOps
- **Location:** New York San Francisco OR, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/airops/831363ea-be81-428f-84e2-d53b004c60fa

## Job description

## About AirOps

AirOps is the full-service platform for brand growth in the age of AI search. As consumers shift from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the entire ruleset of growth is being rewritten. Buyers now rely on agents to discover, recommend, and purchase products and services for them. If your brand isn't part of the answer, you aren't in the running. Our platform offers everything a brand needs to get found, recommended, and earn trust. We work with category leaders, including teams at Ramp, Chime, Airbnb, ServiceNow, and Rippling, to drive visibility and accelerate growth from AI search. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we're headquartered in San Francisco, New York, and Montevideo.

## About the role

We're hiring a Engagement Manager to own execution and delivery of client relationships across the full Managed Services lifecycle, from the moment a deal is signed through renewal. You're the person the customer relies on, and the person who holds the delivery team accountable to them. Your north star is retention. Managed Services runs as a pod. An AEO Strategist owns strategy and quality. A Solution Architect owns execution inside AirOps. An Integrations Engineer connects AirOps to the customer's systems. An Account Executive owns the commercial relationship. You will own execution and delivery around them: the relationship, the momentum, the timeline, and the story of what the work is producing. The delivery motion is being refined, and you'll be the one who pressure-tests and scales it.

## What you'll do

- The client relationship, end to end. Day 0 through the end of the relationship. All client requests route through you. You're accountable for momentum, communication, and making sure nothing the client is waiting on falls through.
- Retention. Your north star metric is keeping the customer. You make sure there's a healthy account to renew.
- Timeline, tracker, and cadence through delivery. Weekly calls, weekly status deck, tracker current. First progress update by day 2 or 3, mid-week check-ins after that, and one visible piece of work in front of the client by the end of week one.
- Chasing down customer inputs. The AEO Strategist defines what's needed (data access, log files, source systems). You chase it until the picture is complete, proactively, before the client notices it's missing.
- The reporting narrative. The AEO Strategist owns the measurement framework; you own what the data means for this client. You co-run the monthly reporting sync and keep the revenue tie-back story current throughout the engagement, not just near renewal.
- Risk and escalation. Blockers and timeline risk surfaced immediately, never held until the next scheduled check-in.
- Deep expertise in your client's business. You understand their goals and priorities well enough to help the pod focus on what actually matters, and to shape the measurement criteria around it.
- Expansion Opportunities: Through your relationship and understanding of the client’s business, you find additional avenues of opportunities for AirOps to assist within the customer’s organization.

## What you'll bring

- You've fully owned initiatives inside a case team and being comfortable presenting alongside senior executives. Previous clients can name you and what your impact was for them.
- You've run complex, multi work-stream engagements with a cross-functional delivery team, and you were the one keeping the timeline honest.
- You hold the room with senior executive stakeholders without a technical co-pilot. You've brought hard news, challenged a client's thinking, and been treated as an advisor rather than a vendor.
- You're operationally relentless. Same-day recaps, live trackers, no dropped threads. You'd rather over-communicate than let a client wonder where things stand.
- You know enough SEO and AEO to hold a credible conversation with a marketing exec, translate the strategist's work into business language, and notice when something looks wrong.
- You think in outcomes. When you describe success you talk about accounts retained, engagements delivered on time, and clients who can articulate the value they got.

Nice to haves

- Strong track record of high performance at a tier 1 consulting firm or a high-touch professional services org
- You've built the process, not just run it: a cadence structure, handoff protocol, or QBR motion that exists because of you
- Experience at an AI-native company, or through a major platform shift
- Multi-stakeholder account management: agency relationships, embedded partner models, or managing through internal champions

Our Guiding Principles

- Extreme Ownership
- Quality
- Curiosity and Play
- Make Our Customers Heroes
- Respectful Candor

## Benefits

- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
- A fun-loving and (just a bit) nerdy team that loves to move fast!

## About AirOps

## Company Overview
- **One-liner**: AirOps provides an end-to-end content engineering platform that helps brands optimize their visibility across AI search engines like ChatGPT, Google AI Mode, Perplexity, and Claude.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Alex Halliday (CEO) and Matt Hammel (COO)

## Core Business
- **Primary industry**: AI-powered marketing technology / AI Engine Optimization (AEO)
- **Target customers**: B2B – marketing teams at mid-market and enterprise companies; also e-commerce, marketplaces, and product teams
- **Mission or purpose**: Help brands get found – and stay found – in the AI era by giving marketing teams the systems they need to win visibility across AI search and SEO with quality content.

## Products & Services
- **AirOps Platform**: A SaaS platform that monitors brand visibility across eight AI search engines (ChatGPT, Claude, Perplexity, Google AI Mode, Amazon Rufus, etc.), identifies content gaps, and orchestrates content creation and updates. Includes citation tracking, competitor intelligence, and share-of-voice measurement.
- **Quill (AI Agent)**: An autonomous AI agent that continuously monitors content performance, identifies stale or missing information, and drafts updates or new content for human approval. Quill is powered by a proprietary dataset of over 2.5 billion AI search responses.
- **AirOps University**: A certification program to train marketers as “Content Engineers” in AI search strategies.
- **Professional Services**: Hands-on training, strategy consulting, and dedicated support from AirOps’ AEO and SEO experts.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of **$62.5 million** (Seed: $7M led by Wing Venture Capital; Series A: $15.5M led by Unusual Ventures; Series B: $40M led by Greylock) – [linkedin.com](https://www.linkedin.com/company/airopshq)
- **Estimated Annual Revenue**: $500,000 (source: LinkedIn, likely a third-party estimate) – [linkedin.com](https://www.linkedin.com/company/airopshq)
- **Notable Investors/Partners**: Wing Venture Capital, Unusual Ventures, Greylock
- **Growth Signals**: 
  - Headcount grew **260% YoY** to 117 employees (LinkedIn data) – [linkedin.com](https://www.linkedin.com/company/airopshq); more recent reporting in May 2026 indicates **140 employees** with plans to exceed 200 by year-end – [siliconangle.com](https://siliconangle.com/2026/05/13/exclusive-airops-targets-emerging-ai-search-market-autonomous-content-optimization-agent/)
  - One customer reported a **165% increase in AI citations** and a **42% increase in share of voice** after deploying Quill – [siliconangle.com](https://siliconangle.com/2026/05/13/exclusive-airops-targets-emerging-ai-search-market-autonomous-content-optimization-agent/)
  - Active job postings: 23 (LinkedIn), with strong hiring momentum (+2200% YoY in job postings) – [linkedin.com](https://www.linkedin.com/company/airopshq)

## Competitive Advantages
- **First-mover in AEO**: AirOps is one of the first dedicated platforms for AI Engine Optimization, a rapidly growing market as AI-generated search answers replace traditional blue links.
- **Proprietary data moat**: Has collected over 2.5 billion AI search responses to understand citation patterns, freshness, authority, and writing structure – [siliconangle.com](https://siliconangle.com/2026/05/13/exclusive-airops-targets-emerging-ai-search-market-autonomous-content-optimization-agent/)
- **End-to-end automation with human oversight**: Quill autonomously monitors, drafts, and suggests content but keeps final publishing human-approved, balancing scale with quality control.
- **Multi-engine coverage**: Tracks eight major AI search platforms, not just one, giving customers a holistic view of their AI visibility.

## Strategic Focus
- **Pure AEO focus**: AirOps has pivoted from a broader ChatGPT workflow tool to a dedicated AEO platform, which is now its sole focus – [siliconangle.com](https://siliconangle.com/2026/05/13/exclusive-airops-targets-emerging-ai-search-market-autonomous-content-optimization-agent/)
- **Continuous content freshness**: The company emphasizes that “freshness matters much more in AI search than in traditional SEO,” driving a shift from campaign-based to continuous content optimization.
- **Scaling the team**: Plans to grow headcount to over 200 by end of 2026, with open roles in engineering, product, sales, partnerships, and customer enablement – [siliconangle.com](https://siliconangle.com/2026/05/13/exclusive-airops-targets-emerging-ai-search-market-autonomous-content-optimization-agent/)

## Why Work Here
- **Culture & ratings**: 4.1/5.0 on LinkedIn (28 reviews) with strong marks for culture (4.1), compensation (4.0), and career growth (4.0) – [linkedin.com](https://www.linkedin.com/company/airopshq)
- **Work model**: Hybrid / in-office (San Francisco HQ) and remote options available; many roles are listed as “In-Office or Remote” – [builtin.com](https://builtin.com/company/airops/jobs)
- **Engineering culture**: Emphasis on LLM-powered AI features, data engineering (ClickHouse, Rails), and building autonomous agents. The team is technically driven with a focus on innovation.
- **Growth opportunity**: Fast-growing startup (260% headcount growth) with a clear market niche; employees can have outsized impact and career acceleration.
- **Hands-on training**: AirOps provides dedicated onboarding, certification through AirOps University, and ongoing support – not just “handing you a login” – [airops.com](https://www.airops.com/)

## Sources
1. [airops.com](https://www.airops.com/) – Official website (product features, mission, services)
2. [linkedin.com](https://www.linkedin.com/company/airopshq) – LinkedIn company page (headcount, revenue, funding, employee breakdown, ratings)
3. [builtin.com](https://builtin.com/company/airops/jobs) – Built In profile (open jobs, work model, company details)
4. [siliconangle.com](https://siliconangle.com/2026/05/13/exclusive-airops-targets-emerging-ai-search-market-autonomous-content-optimization-agent/) – SiliconANGLE article (Quill launch, headcount, strategy, customer results)

## Other roles at AirOps

- [Head of Enterprise Demand Generation](https://feeny.ai/job/head-of-enterprise-demand-generation-airops-new-york-wh1xd6tz1jyj) — New York, NY / San Francisco, CA
- [Head of Legal](https://feeny.ai/job/head-of-legal-airops-san-francisco-89kpcrjbawxw) — San Francisco, CA
- [Insights Strategist](https://feeny.ai/job/insights-strategist-airops-new-york-9yqxjt886z50) — New York, NY / San Francisco, CA
- [Account Executive](https://feeny.ai/job/account-executive-airops-new-york-8rqt47bhed5j) — New York, NY / San Francisco, CA
- [Product Engineer](https://feeny.ai/job/product-engineer-airops-new-york-a4zv6dq90ykc) — New York, NY / San Francisco, CA
- [Lead Product Manager, New Verticals](https://feeny.ai/job/lead-product-manager-new-verticals-airops-new-york-m4mzskmthv5x) — New York, NY / San Francisco, CA
- [Biz Ops Lead](https://feeny.ai/job/biz-ops-lead-airops-san-francisco-cf8px877hh1v) — San Francisco, CA
- [AEO/SEO Specialist](https://feeny.ai/job/aeo-seo-specialist-airops-new-york-san-francisco-or-3xvxq27fpzrg) — New York San Francisco OR, United States
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-airops-new-york-nb5ttygg5zmk) — New York, NY
- [Marketing & Sales Operations Manager](https://feeny.ai/job/marketing-sales-operations-manager-airops-new-york-san-francisco-or-gemvbn7rx12g) — New York San Francisco OR, United States