---
title: 'Engagement Manager (NYC) at LangChain'
canonical: 'https://feeny.ai/job/engagement-manager-nyc-langchain-new-york-1bxc2masvt0r'
type: 'job'
last_seen: '2026-11-12'
---

# Engagement Manager (NYC) at LangChain

- **Company:** [LangChain](https://feeny.ai/companies/langchain)
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.ashbyhq.com/langchain/ac5efe22-6098-49dc-850a-b89d332df41d

## Job description

## About Us

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

About the Team: The Professional Services team is the bridge between LangChain's technology and the enterprise customers building on top of it. We partner with some of the world's most ambitious companies to help them move from pilot to production — designing solutions, accelerating time-to-value, and ensuring teams get the most out of LangChain, LangGraph, and LangSmith. We work at the intersection of deep technical expertise and customer partnership, and we take pride in the outcomes our customers achieve. As LangChain grows, PS plays a direct role in shaping how enterprise AI gets built in the real world.

About the Role: We're looking for an Engagement Manager to join our Professional Services team. You'll manage multiple concurrent technical engagements, ensuring successful delivery of Professional Services projects for enterprise customers. You'll be the primary point of contact for customers and coordinate cross-functional teams to deliver exceptional outcomes. This role offers direct impact on customer success, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture. Location: This role can be based in our San Francisco or New York office. Employees within commuting distance work from the office five days per week. Candidates who live outside commuting distance (e.g. >1hr each way) may be eligible for hybrid arrangements depending on location and role requirements. Open to remote candidates within the US.

What You'll Do:

- Engagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff
- Customer Communication & Relationship Management: Serve as the primary point of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes
- Multi-Engagement Management: Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines
- Cross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning
- Risk & Issue Management: Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards

What You'll Bring:

- You have 5+ years of engagement or project management experience, preferably with technical or software engagements
- You've managed multiple concurrent engagements and know how to keep quality high across all of them
- You have strong experience working with enterprise customers and leading customer-facing communication
- You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation
- You're experienced with project management tools such as Linear, Jira, Asana, or similar
- You've handled scope change management and complex stakeholder dynamics
- You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do
- You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders

You exemplify our operating principles

- You are motivated to build something great: you hold a high bar for quality, craft, and impact
- You embrace hot takes: you share informed opinions, challenge the status quo, and engage in constructive debate
- You operate with maximum agency: you take ownership, move work forward independently, and help others unblock
- You run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges

Nice to Have:

- PMP or similar project management certification
- Experience in Professional Services or consulting
- Experience with AI/ML or infrastructure engagements
- Experience with time tracking and billing coordination
- Knowledge of software development lifecycle and agile methodologies

## Compensation

$150,000-$190,000 base salary + equity Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

## Benefits

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

## About LangChain

## Company Overview
- **One-liner**: LangChain provides an agent engineering platform and open source frameworks that help developers build, evaluate, deploy, and operate reliable AI agents at scale.
- **Entity Type**: Private (Series B, unicorn)
- **Headquarters**: San Francisco, California, United States (with offices in New York, Boston, and Amsterdam)
- **Founded**: Early 2023
- **Founders**: Harrison Chase and Ankush Gola

## Core Business
- **Primary industry/industries**: Artificial Intelligence, Developer Tools, Agent Engineering
- **Target customers**: B2B – developers and engineering teams at enterprises (35% of Fortune 500 are customers) and startups
- **Mission or purpose statement**: “Make intelligent agents ubiquitous” – develop tools that make it easy to build reliable agents that can use data and take actions.

## Products & Services
- **[LangSmith](https://www.langchain.com/)**: Commercial agent engineering platform offering observability, evaluation (LLM-as-judge, human feedback), and deployment. Includes LangSmith Engine for automated issue detection and root cause analysis. Supports Python, TypeScript, Go, and Java SDKs.
- **[LangGraph](https://www.langchain.com/)**: Open source framework for building production agents with low-level control, durable checkpointing, and support for human-in-the-loop, multi-agent swarms, and A2A/MCP protocols.
- **[LangChain](https://www.langchain.com/)**: Original open source framework for building agents quickly with templates and any model provider.
- **[Deep Agents](https://www.langchain.com/)**: Agent harness for autonomous, long-horizon tasks with built-in memory and concurrency.
- **[Fleet](https://www.langchain.com/)**: No-code agent builder that lets non-technical users describe tasks in plain language; agents act across daily tools with enterprise security.

## Market Standing
- **Valuation/Market Cap**: $1.25 billion (unicorn status, per November 2025 Series B round)
- **Key Metric**: Total Funding – $160 million (Seed: $10M led by Benchmark; Series A: $25M led by Sequoia Capital; Series B: $125M led by IVP). Annual Revenue (LinkedIn estimate): $8.5 million.
- **Notable Investors/Partners**: IVP (lead Series B), Benchmark (lead Seed), Sequoia Capital (lead Series A). Customers include Zip, Vanta, Klarna, Workday, LinkedIn, Cloudflare.
- **Growth Signals**:
  - Headcount: 212 employees (+264.8% YoY, +9.9% monthly)
  - 1 billion+ monthly open source downloads
  - 1 billion+ events ingested per day on LangSmith
  - 35% of Fortune 10 are LangSmith customers
  - 6,000+ active LangSmith customers
  - Awards: Forbes AI 50, InfraRed 100, IA40, Enterprise Tech 30
  - Active job postings: 123 (monthly +4.2%, yearly +668.8%)

## Competitive Advantages
- **Open source ecosystem**: LangChain and LangGraph are the most popular open source frameworks for building LLM agents, with a massive community (100M+ monthly downloads) that drives adoption and talent.
- **Full lifecycle platform**: Covers building (open source frameworks), evaluating (LangSmith), deploying (agent server), and operating (LangSmith Engine) – a vertically integrated solution.
- **Framework-agnostic**: LangSmith works with any agent stack (OpenAI, Anthropic, etc.) via SDKs, reducing vendor lock-in.
- **Enterprise trust**: Already embedded in Fortune 500 companies; strong security and compliance features for production AI.

## Strategic Focus
- **Agent reliability**: Investing heavily in evaluation and observability to make agents “reliably good” – the hardest problem in production AI.
- **Long-horizon autonomy**: Deep Agents and Fleet target autonomous, multi-step tasks that require memory and human collaboration.
- **Global expansion**: Offices in US, Europe, and India; hiring across sales, engineering, and customer success to serve a growing international customer base.

## Why Work Here
- **Culture**: Fast-moving, open source–first startup with a mission to shape how the world uses AI. Described as hiring “the best in the business” with a focus on engineering excellence.
- **Work policy**: Hybrid/office presence in San Francisco, New York, Boston, and Amsterdam. Remote roles may exist (not explicitly stated, but global hiring suggests flexibility).
- **Notable perks/engineering culture**:
  - Work on cutting-edge agent technology used by millions of developers.
  - High autonomy and impact – small team with big ambitions.
  - Strong alumni network from top tech companies (AWS, Datadog, HashiCorp, GitLab, etc.).
  - Recent departures include VP of Marketing (Diana Smith, Mar 2026) – indicates some churn, but overall rapid hiring.
  - Active job postings across engineering, sales, product, and consulting – strong growth trajectory.

## Sources
1. [langchain.com](https://www.langchain.com/) – Official website (products, stats, customers)
2. [langchain.com/careers](https://www.langchain.com/careers) – Careers page (awards, values)
3. [langchain.com/about](https://www.langchain.com/about) – About page (mission, history, funding, team)
4. [linkedin.com/company/langchain](https://www.linkedin.com/company/langchain) – LinkedIn profile (headcount, revenue, funding rounds, job trends, talent sources)

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