---
title: 'Engagement Manager, Professional Services (d/f/m) at vivenu GmbH'
canonical: 'https://feeny.ai/job/engagement-manager-professional-services-d-f-m-vivenu-gmbh-frankfurt-8fnm8p5zdra5'
type: 'job'
last_seen: '2026-10-13'
---

# Engagement Manager, Professional Services (d/f/m) at vivenu GmbH

- **Company:** vivenu GmbH
- **Location:** Frankfurt, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/vivenu/4008fc4a-1796-4ed3-bd3b-3aba9cc06c1b

## Job description

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.

As we scale vivenu’s enterprise footprint, the Engagement Manager will bridge complex client vision with profitable technical execution. Sitting at the intersection of Sales, Solutions, and Delivery, this role will architect custom digital ecosystems, define key product boundaries, and draft precision SOWs. Ultimately, they will own project margins and resource allocation to build a highly scalable, profitable P&L unit for our business.

As a Engagement Manager, Professional Services your responsibilities will include:

- Define and build the vivenu’s digital ecosystem:  Collaborate with Sales, Solutions and Customer Success teams to scope delivery projects that go beyond the boundaries of the core platform, including headless website design, 3rd party system integrations and custom scripts.
- Project scoping:  Scope projects that clearly define the boundaries where the core vivenu’s product ends, marketplace solutions apply, and custom development begins.
- Lead engagements: Act as the primary leader for scoping and delivery, managing project plans, timelines, resource plans, and stakeholder expectations to ensure projects go live on time, on budget, and with exceptional quality.  Identify and track risks, and collaborate with customer success managers and product teams to address as needed.
- Commercial acumen: Draft statements of work and change orders while maintaining target margins, billable utilization, and effective resource allocation to help build a scalable P&L business.
- Voice of the Complex Customer:  Act as the voice of the field, closely collaborating with Engineering and Product to shape the roadmap based on real-world delivery learnings.
- Scale the digital ecosystem:  Turn early customer deployments into repeatable, scalable implementation playbooks and/or marketplace apps for the most common project types, with the goal of this IP being leveraged / executed by vivenu customer success / solutions teams,  3rd-party system integrators, and agency partners.
- Quality control: Ensure deliverables meet quality standards and client acceptance criteria.

What you will need to succeed in this role:

- 4+ years of technical project management or engagement management experience in a professional services, consulting, or client-delivery environment.

- Proven track record of authoring technical scope documents and SOWs, managing change orders, and leading multiple concurrent enterprise projects with competing priorities.

- Excellent client-facing presentation, communication, and negotiation skills, with the ability to build trust with executive and technical stakeholders.

- High proficiency with modern project management tools (e.g., Jira, Asana, Monday.com, SmartSheet) and delivery methodologies.

- Familiarity with scoping headless website architectures, APIs, third-party integrations, and web scripts.

Why join vivenu?

Live Entertainment Tech Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.

## About vivenu GmbH

## Company Overview
- **One-liner**: vivenu builds an API-first, white-label ticketing platform for live events, powering sports, culture, festivals, conferences, and universities while giving organizers full control over their brand, data, and fan relationships.
- **Entity Type**: Private (VC-backed scale-up, last known funding round: Series B)
- **Headquarters**: Düsseldorf, Germany (global HQ); additional offices in Frankfurt, New York City, Paris, and Tampa
- **Founded**: 2018
- **Founders**: Three co-founders, recognized by Forbes 30 Under 30 and named Executive of the Year (per the company's career page; names not detailed in verified public sources)

## Core Business
- **Primary industry**: Live-event ticketing technology (SaaS / API platform)
- **Target customers**: B2B — sports franchises, performing arts venues, festivals, universities, conference and cultural organizers; also serves tech leaders needing headless ticketing solutions
- **Mission**: To modernize the ticketing industry by providing the most flexible, open, and data-driven platform — one that lets organizers treat ticketing as a core revenue engine rather than a closed, restrictive system

## Products & Services
- **vivenu Platform**: White-label, fully customizable ticketing solution covering reserved seating, general admission, end-to-end checkout, and on-site payment terminals. Adapts to real-time workflows and keeps the organizer's brand front and center.
- **Headless Ticketing API & SDKs**: API-first architecture that lets developers integrate ticketing into any tool or build custom apps "with just a few lines of code" — the most flexible tier for tech-savvy organizers.
- **Analytics & Data Insights**: Real-time visitor behavior tracking and yield optimization, with reports of up to 23% online revenue increases.
- **Ecosystem Integrations**: Open integrations with CRMs, marketing clouds, analytics tools, and shop systems, enabling organizers to extend their stack without being locked into a closed vendor.
- **Dedicated Expert Support**: Designated support teams, digital consultants, and active customer communities bundled with platform adoption.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: $65.9M total funding (3 prior rounds; most recent round: $49.2M Series B led by Activant Capital and Hedosophia, announced November 2021). LinkedIn's third-party estimate lists annual revenue at ~$2.4M, though this is likely understated for a company of this scale.
- **Notable Investors/Partners**: Balderton Capital (Series A lead), Activant Capital (Series B lead), Hedosophia (Series B), redalpine (Seed lead)
- **Growth Signals**:
  - 1,000+ organizations powered across 50+ countries
  - 170+ employees (per company site); LinkedIn data estimates 158 employees, +25.5% YoY headcount growth
  - 800+ platform upgrades shipped in a single year during earlier scaling phase
  - Expanded from a small Frankfurt office to six global offices across Europe and the US (including New York, Paris, Tampa)
  - Named among the fastest-growing scale-ups across all categories by Sifted
  - Marquee clients include FC Schalke 04, the Grammy Awards, and Stanford University

## Competitive Advantages
- **API-first, white-label architecture**: Unlike legacy ticketing incumbents, vivenu lets organizers fully own their brand and user experience instead of forcing them into a white-labeled "storefront" that still belongs to the vendor.
- **Data ownership and open ecosystem**: Organizers keep their data and can plug in their preferred CRM, marketing cloud, and analytics stack — positioning vivenu as the "backbone" rather than the bottleneck of the stack.
- **Vertical breadth**: One platform serves sports, performing arts, festivals, conferences, and universities, creating diverse revenue streams across event categories.
- **Scale and reliability engineering**: Platform built for security, scale, and resilience across global markets, an essential requirement for enterprise live-event clients.
- **Strong corporate client base**: References like Schalke 04, the Grammys, and Stanford provide enterprise credibility and social proof.

## Strategic Focus
- **Continuous product investment**: The company commits its funding to technology development and platform evolution, shipping regular upgrades and expanding API/SDK capabilities.
- **Geographic expansion**: Strategic build-out of US operations (New York and Tampa offices) alongside European growth, with plans to deepen footprint across new markets and verticals.
- **Data-driven future**: Emphasis on clean, real-time data and analytics to help organizers optimize yield, understand audiences, and prepare for an AI-driven era of live entertainment.

## Why Work Here
- **Mission-driven impact**: Employees directly shape ticketing and fan experiences for global brands; the company highlights that work impacts "hundreds of clients and thousands of fans daily" and that millions of attendees will have lasting memories because of what the team builds.
- **Strong culture scores (from employee reviews, 23 reviews)**: 4.1/5 overall; career growth rated 4.2/5, culture 3.8/5, compensation 3.6/5, and work-life balance 3.4/5 — indicating a fast-paced, growth-oriented environment where career development is a standout.
- **Leadership pedigree**: Team guided by leaders from Google, Slack, and Salesforce; founders recognized by Forbes 30 Under 30 and named Executive of the Year.
- **Scale-up energy with financial stability**: Described as "scaling sustainably on a profitable, VC-backed foundation with true product-market fit," combining startup agility with long-term vision.
- **Flexible work model**: Remote Germany options available; six global offices across Düsseldorf, Frankfurt, New York, Paris, Tampa, and more foster a diverse, merit-driven, cross-border culture.
- **Learning culture**: "Daily learning and collective growth" is cited as a core ethos, reinforced by constant product iteration and a Sifted ranking among the fastest-growing scale-ups.
- **Active hiring**: Open roles span Sales, Customer Success, Marketing, and Product & Development, including senior security engineering and enterprise account executive positions — a signal of continued investment across functions.

## Sources
1. [vivenu.com](https://vivenu.com/about)
2. [vivenu.com](https://vivenu.com/careers)
3. [lever.co](https://jobs.lever.co/vivenu)
4. [vivenu.com](https://vivenu.com/)
5. [linkedin.com](https://linkedin.com/company/vivenu-gmbh)

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