--- title: 'Engineering Lead, Production Support (Remote) at Nest Veterinary' canonical: 'https://feeny.ai/job/engineering-lead-production-support-remote-nest-veterinary-remote-5vsbvbjra0bj' type: 'job' last_seen: '2026-09-17' --- # Engineering Lead, Production Support (Remote) at Nest Veterinary - **Company:** Nest Veterinary - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-16 - **Last confirmed live:** 2026-09-17 - **Apply:** https://jobs.ashbyhq.com/nestveterinary/3922e6e8-abf8-4a82-a7e6-9f90297f4abb ## Job description Senior Engineer, Production Support (Remote) Engineering · Remote (US or Canada) · Full-time · Reports to CTO ## About Nest Nest builds care plan infrastructure for veterinary hospitals. Corporate veterinary groups use Nest to run preventive care memberships under their own brand, and we handle what sits underneath: enrollment, recurring billing, analytics, marketing, and seller-of-record compliance. Care plans change how pets receive care. Pet owners pay a predictable monthly amount, visit more often, and catch problems earlier. Hospitals build steadier revenue and longer client relationships. Our mission is to make that kind of preventive care available to every pet. ## About the team Nest Engineering builds the software hospitals use to run care plans, including a Flutter desktop application used in clinics, FastAPI and gRPC services on Google Cloud, and integrations with practice management systems. This role sits between engineering and Hospital Success, the team that supports hospitals day to day. ## What you'll do When something breaks in production, a front desk team may be unable to enroll a client or a pet owner's payment may fail. You will be the first technical responder for those issues, and you will build the system that catches them before a hospital has to report them: monitoring, a clear ticket taxonomy, runbooks, and response targets agreed with Hospital Success. After a year, recurring issues will be fixed at the source, the team will know from data where the platform is weakest, and hospitals will see faster and more predictable resolution. ## Responsibilities - Serve as the primary responder for customer-impacting issues across the clinic app, backend services, and legacy integrations. - Use AI-assisted tools to trace a reported symptom through the API layer to its source. - Build and maintain monitoring and alerting using tools such as Datadog, Sentry, and GCP. - Write Python scripts and small tools that automate detection and repeated diagnostic work. - Define the ticket taxonomy and report on volume, resolution time, and recurring categories. - Set response and resolution SLAs with Hospital Success and maintain runbooks for common issues. - Bring recurring failure patterns to engineering with the data needed to prioritize a permanent fix. - Explain technical issues clearly to clinic staff and internal teams. ## Who you are We are looking for someone who meets the minimum requirements for this role. If you meet them, we encourage you to apply. Preferred qualifications are a bonus, not a requirement. ## Minimum requirements - You have triaged and resolved production incidents in a SaaS environment. - You read backend logs and API errors comfortably and can trace an issue through a client application. - You write Python for automation and reporting. - You have built or configured monitoring and dashboards. - You explain technical problems clearly to non-technical customers. - You are available for escalation coverage during US business hours. ## Preferred qualifications - Experience with GCP, Datadog, or Sentry. - Experience on an on-call rotation. - Experience setting up ticket tagging and reporting in Zendesk, Linear, or similar. - Experience in healthcare or another regulated industry. ## How we work Nest is a small, fully remote team. Each person owns outcomes the company depends on, and the scope of most roles grows as the company does. We write decisions down, give direct feedback, and expect problems to be raised early. The work is demanding because hospitals and pet owners rely on it every day, and it suits people who want more ownership than a larger company would offer. Our hiring process Our process typically includes a conversation with the hiring manager, a working session based on the actual job, and conversations with the people you would work with most. We will tell you what each stage covers before it starts, and we close the loop with everyone we interview. ## Equal opportunity Nest is an equal opportunity employer. We make hiring decisions based on the work and the person, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodation during the hiring process, email recruiting@nestveterinary. ## About Nest Veterinary ## Company Overview - **One-liner**: Nest Veterinary provides a fully-managed pet wellness plan platform for veterinary hospitals, handling billing, compliance, and reporting to generate predictable revenue and improve patient compliance. - **Entity Type**: Private (Seed & Series A funded) - **Headquarters**: Portland, Maine, United States - **Founded**: 2022 - **Founders**: Ishani Gujral (Co-Founder & Co-CEO) and Jacob Davis (Co-Founder & Chief Product Officer) ## Core Business - **Primary industry/industries**: Veterinary Services, Pet Healthcare Technology, SaaS - **Target customers**: B2B — veterinary hospitals and multi-location animal hospital groups (enterprise and SMB clinics) - **Mission or purpose statement**: Make preventative care accessible, strengthen the human-animal bond, and help millions of pets live healthier, happier lives — while making compliance easy for pet parents and effortless for care teams. [nestveterinary.com](https://www.nestveterinary.com/about-us) ## Products & Services - **Nest Veterinary Platform**: A fully-managed pet wellness plan infrastructure. Includes pet plan design (tailored by species, age, service mix), automated member management (billing, renewals, cancellations), real-time analytics dashboards (revenue, signups, compliance per location), GAAP-compliance reporting (automated revenue recognition), and PIMS integration (syncs automatically with existing practice information management systems). [nestveterinary.com](https://www.nestveterinary.com/) - **Implementation & Launch Service**: A structured 4-week go-live process (design → setup → training → launch) with a dedicated success manager and marketing assets (in-hospital displays, digital campaigns). [nestveterinary.com](https://www.nestveterinary.com/) ## Market Standing - **Valuation**: Not disclosed - **Total Funding**: **$4.1 million** across two rounds: - **Seed Round**: $700,000 (December 16, 2024) - **Series A**: $3.4 million (October 15, 2025) - **Key Metric (Revenue)**: Not publicly available (private company) - **Notable Customers/Partners**: Boston Veterinary (migrated from PIMS-native plans, saw 4X more signups across five hospitals without adding headcount). [nestveterinary.com](https://www.nestveterinary.com/) - **Growth Signals**: - Employee headcount growth of **+144.4% year-over-year** (16 employees as of mid-2026, up from 3 in 2022). [LinkedIn](https://www.linkedin.com/company/nest-vet) - Active in **5 countries** (USA, Mexico, UK, India, Brazil). - Reports "Thousands of clinics" rely on Nest — demonstrating rapid customer adoption. - Claims a **75% increase in patient compliance** and **4X revenue increase** for veterinary hospital clients. ## Competitive Advantages - **Fully-managed + turnkey**: Nest handles not just software but the entire pet plan design, marketing materials, team training, and compliance/reporting. This removes operational burden from clinic staff. - **PIMS-agnostic integration**: Syncs automatically with existing practice management systems (no double entry, seamless migration from PIMS-native plans as demonstrated by Boston Veterinary). - **GAAP-compliance automation**: Built-in revenue recognition that finance teams trust — a significant differentiator for multi-location groups needing regulatory compliance. - **Hardware & onboarding included**: "Launch in four weeks" with a dedicated success manager, removing typical SaaS adoption friction. - **Proven results**: Client case studies show material outcomes (4X signups, 75% compliance lift, 76% increase in spend, 33% increase in visits) rather than just feature claims. ## Strategic Focus - **Scale multi-location adoption**: Targeting larger hospital groups and chains (e.g., Boston Veterinary expansion across 5 hospitals). - **Deepen platform capabilities**: Likely expanding analytics, compliance automation, and integration breadth. - **International expansion**: Already operating across 5 countries, suggesting a global go-to-market strategy. - **Hiring for growth**: Active job postings for Implementation Specialist, Client Account Manager, and Customer Support Team Lead — indicating investment in customer success and onboarding capacity. ## Why Work Here - **Mission-driven work**: "Everything we build helps pets live longer, healthier lives and supports the healthcare teams who care for them." — direct impact on pet welfare and veterinary care accessibility. [nestveterinary.com](https://www.nestveterinary.com/careers) - **Remote-first culture**: Fully remote team across the U.S. and Canada, with flexibility, autonomy, and strong collaboration. [nestveterinary.com](https://www.nestveterinary.com/careers) - **Early-stage impact**: "We’re still early, which means your work shapes the product, culture, and company direction from day one." — opportunity for outsized ownership. - **People-first values**: Empathy, curiosity, inclusivity emphasized — "Your perspective and experience make our platform and our workplace stronger." [nestveterinary.com](https://www.nestveterinary.com/careers) - **Modern tech stack**: "We build with a modern stack designed for speed, scalability, and impact so you can focus on solving real problems, not fighting legacy systems." - **Growth & development**: Encourages professional growth, expanding responsibilities, and cross-functional learning. - **Rapidly scaling company**: 144% YoY headcount growth signals strong momentum and potential for internal career progression. - **Offices**: Hybrid workspace in the USA (Portland, ME) with remote employees across multiple countries. [Built In](https://builtin.com/company/nest-veterinary) ## Sources 1. [Nest Veterinary Website](https://www.nestveterinary.com/) 2. [Nest Veterinary Careers Page](https://www.nestveterinary.com/careers) 3. [Nest Veterinary About Page](https://www.nestveterinary.com/about-us) 4. [Built In Nest Veterinary Profile](https://builtin.com/company/nest-veterinary) 5. [LinkedIn Company Page](https://www.linkedin.com/company/nest-vet) ## Other roles at Nest Veterinary - [Senior Financial Analyst](https://feeny.ai/job/senior-financial-analyst-nest-veterinary-remote-xr6hdf6pam72) - [QA Software Engineer (Remote)](https://feeny.ai/job/qa-software-engineer-remote-nest-veterinary-united-states-1vf4sw5acm2z) — United States - [Client Support Associate (Remote)](https://feeny.ai/job/client-support-associate-remote-nest-veterinary-remote-n1j6y0we5c7m) - [Implementation Specialist](https://feeny.ai/job/implementation-specialist-nest-veterinary-remote-5ntg02gsbtc1)