---
title: 'Engineering Leadership at Casap'
canonical: 'https://feeny.ai/job/engineering-leadership-casap-new-york-qgkx9z3ysmtq'
type: 'job'
last_seen: '2026-09-11'
---

# Engineering Leadership at Casap

- **Company:** Casap
- **Location:** New York, NY
- **Compensation:** $250k–$350k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.gem.com/casap/am9icG9zdDoG6UEdOY5ubwBfRzhHXzOb

## Job description

## What You'll Do

- Own a critical engineering area at Casap. Lead a team of 8–12 engineers responsible for products and systems at the core of our platform, with meaningful ownership over technical direction, execution, and team strategy.
- Build systems that operate at the intersection of fintech, AI, and real-time decisioning. Your team will tackle technically complex problems spanning card network integrations, fraud and risk decisioning, AI/ML-powered automation, financial data, and highly regulated workflows.
- Set the technical direction, not just the roadmap. Partner closely with senior engineers and engineering leadership on architecture and system design, making thoughtful tradeoffs around scalability, reliability, speed, and long-term platform evolution.
- Turn ambitious company goals into exceptional execution. Work directly with Product and company leadership to shape priorities, identify the highest-leverage technical investments, and lead your team from ambiguous problems through shipped products and measurable customer impact.
- Build and develop an exceptional engineering team. Recruit outstanding engineers, raise the hiring bar, develop future technical and people leaders, and create an environment where high-performing engineers can do the best work of their careers.
- Help shape how engineering operates as we scale. We're still early enough that you'll have significant influence over our engineering culture, organizational design, development practices, technical standards, and how we build teams as the company grows.
- Operate as a technical and organizational leader. Stay close enough to the technology to contribute meaningfully to design and architecture discussions while creating the clarity and leverage that allows your engineers to move quickly and make great decisions independently.
- Be a strong voice in company-level decisions. Surface risks early, challenge assumptions, push back when necessary, and bring an engineering perspective to decisions that span product, customers, and company strategy.

## What You've Done

- You've built and led high-performing engineering teams, with 3+ years managing teams of 6+ engineers and a track record of developing strong individual contributors and future leaders.
- You have a strong technical foundation and can go deep with senior and staff-level engineers on architecture, system design, scalability, and technical tradeoffs—even if you're no longer writing production code every day.
- You've owned complex, business-critical products or platforms where reliability, scale, data integrity, security, or real-time decision-making mattered.
- You've demonstrated that you can operate beyond the boundaries of a single team: influencing technical direction, partnering across functions, and helping shape broader engineering strategy.
- You're comfortable operating in environments with high ambiguity and high ownership, where the path isn't predetermined and engineering leaders are expected to help define the answer.
- You have a strong track record of hiring and developing exceptional engineers, including building pipelines, running rigorous interview processes, closing great candidates, and maintaining a high talent bar.
- You combine technical judgment with product and business intuition. You understand that the best engineering decision isn't always the most technically sophisticated one and can make thoughtful tradeoffs based on customer and company impact.
- You communicate exceptionally well across levels—from detailed technical discussions with engineers to product strategy and tradeoffs with executives—and you're comfortable taking a strong point of view when the situation calls for it.

Especially compelling, but not required Experience building fintech, payments, fraud/risk, AI/ML infrastructure, or other high-scale and highly reliable systems is valuable, but we care more about your ability to learn quickly and lead exceptional engineering teams than checking every domain box.

## About Casap

## Company Overview
- **One-liner**: Casap builds AI agents that automate dispute resolution and fraud management for banks, credit unions, and fintechs.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (with offices in New York City and Paris)
- **Founded**: 2023
- **Founders**: Shanthi Shanmugam (CEO) and Saisi Peter

## Core Business
- **Primary industry**: Financial Technology (Fintech) / AI-Powered Dispute & Fraud Automation
- **Target customers**: B2B — Banks, credit unions, and fintechs
- **Mission statement**: "Reduce first-party fraud, automate disputes, protect the bottom line, and build consumer trust that lasts."

## Products & Services
- **Casap Copilot & Collaboration Platform**: An AI-powered platform that fully automates disputes end-to-end. It uses agentic AI to handle claims processing, reduce first-party fraud losses, and ensure compliance with regulations like Reg E, Reg Z, and card-network rules. The platform is designed to automate up to 30% of dispute cases, cutting resolution times from months to days.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Total Funding**: $33.6M (across 4 rounds)
- **Funding History**:
    - Pre-Seed (Feb 2024): $100K — led by Curql
    - Pre-Seed (Oct 2024): $1.5M — led by Primary Venture Partners
    - Seed (Oct 2024): $7.0M — led by Lightspeed Venture Partners
    - Series A (Sep 2025): $25M — led by Emergence Capital (with participation from SoFi and others)
- **Notable Investors**: Emergence Capital, Lightspeed Venture Partners, Primary Venture Partners, SoFi, Curql
- **Key Metric**: Headcount of 37 employees (+325% YoY), distributed across 6 countries (US, Brazil, Canada, Kenya, Bangladesh, Algeria)
- **Growth Signals**:
    - Joined the Alkami Technology partner ecosystem (July 2026) as an Elements partner, enabling integration with Alkami's digital banking platform.
    - Named an Inc. Female Founder 500 honoree (Shanthi Shanmugam).
    - CEO's background at Robinhood; co-founder's experience at Chime (saved $10M in first year using AI for disputes).

## Competitive Advantages
- **Deep domain expertise**: Founders bring firsthand experience from Robinhood and Chime, giving them unique insight into the operational pain points of dispute and fraud management at scale.
- **Proven ROI**: Co-founder Saisi Peter's work at Chime demonstrated that AI applied to disputes saved $10M in the first year and that unresolved disputes were the #2 reason for customer churn.
- **Agentic AI approach**: Purpose-built AI agents designed specifically for financial institutions, handling high-cost, high-risk functions that are still largely manual.
- **Regulatory compliance baked in**: Platform automatically meets Reg E, Reg Z, and card-network obligations, reducing risk for clients.

## Strategic Focus
- **Scaling the partner ecosystem**: The Alkami integration is a key channel strategy to reach more banks and credit unions.
- **Deepening AI capabilities**: Continuing to build out agentic AI to handle more complex dispute and fraud scenarios autonomously.
- **Expanding customer base**: Targeting both traditional financial institutions and digital-first fintechs.

## Why Work Here
- **Purpose-driven mission**: The work directly impacts real people — faster dispute resolutions, fewer fraud losses, and consumers who feel heard. The company emphasizes that "what you build here matters."
- **Collaborative culture**: "Every voice matters here" — the company values diverse backgrounds and perspectives.
- **High bar, fast pace**: The culture is described as "move fast, build right" — a balance of speed and quality for those who want to build something meaningful.
- **Remote-friendly with hubs**: Offices in San Francisco (HQ) and New York City, with a distributed workforce across 6 countries.
- **Notable perks**: Not explicitly listed, but the engineering culture is a priority — a Founding Engineer/Head of Engineering role exists, and the technical team makes up a significant portion of headcount.
- **Active hiring**: Currently posting for 4 roles (Senior/Staff Backend Engineer, Head of Customer Success, Technical Program Manager, Customer Success Manager).

## Sources
1. [casaphq.com](https://www.casaphq.com/about)
2. [linkedin.com](https://linkedin.com/company/casaphq)
3. [cbinsights.com](https://www.cbinsights.com/company/casap)
4. [theorg.com](https://theorg.com/org/casap)
5. [casaphq.com/careers](https://www.casaphq.com/careers/now-hiring)

## Other roles at Casap

- [Technical Chief of Staff](https://feeny.ai/job/technical-chief-of-staff-casap-new-york-jxbz7p0ne7yz) — New York, NY
- [Founding Product Designer](https://feeny.ai/job/founding-product-designer-casap-new-york-d2s5h3y4bm0m) — New York, NY
- [Director of Product Marketing](https://feeny.ai/job/director-of-product-marketing-casap-new-york-1z8bhw6xns1r) — New York, NY
- [Senior Partnerships Manager](https://feeny.ai/job/senior-partnerships-manager-casap-new-york-vjp74mynvrbr) — New York, NY
- [Technical Customer Experience Manager](https://feeny.ai/job/technical-customer-experience-manager-casap-new-york-s3gmj524ad31) — New York, NY
- [Senior AE (Director of Strategic Relationships)](https://feeny.ai/job/senior-ae-director-of-strategic-relationships-casap-remote-e03rc48fvtcy)
- [Backend Engineer (All Levels)](https://feeny.ai/job/backend-engineer-all-levels-casap-new-york-cee3xf2pcpjr) — New York, NY
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-casap-san-francisco-h6bn0831bm60) — San Francisco, CA
- [Technical Program Manager](https://feeny.ai/job/technical-program-manager-casap-new-york-kyfpxs9e7v81) — New York, NY
- [Engineering Leadership](https://feeny.ai/job/engineering-leadership-serval-san-francisco-9zgcqygqb81m) — San Francisco, CA