---
title: 'Engineering Manager, DevOps at Maven AGI'
canonical: 'https://feeny.ai/job/engineering-manager-devops-maven-agi-boston-h0mjxbwpbq0e'
type: 'job'
last_seen: '2026-09-12'
---

# Engineering Manager, DevOps at Maven AGI

- **Company:** Maven AGI
- **Location:** Boston, MA
- **Compensation:** $180k–$225k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-08
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/maven-agi/745da0f9-6cab-4daa-94b9-8e6781c5105b

## Job description

Maven AGI is an enterprise AI platform founded in July 2023 by executives from HubSpot, Google, and Stripe. We build conversational AI agents for autonomous customer support at scale. Our platform unifies fragmented systems, integrates knowledge sources, and enables intelligent actions without costly infrastructure changes. Our team includes talent from Google, Meta, Amazon, Microsoft, and Stripe, with advisors from OpenAI, Google, HubSpot, and Stripe.

## The Role

We’re looking for a DevOps Manager to lead and evolve the infrastructure powering Maven AGI’s AI platform. You will manage and scale a high-performing infrastructure team while helping ensure our systems remain reliable, secure, and scalable across cloud and on-premises environments. This is a technical leadership role that combines people management, operational ownership, and strong infrastructure judgment. You will partner closely with engineering leaders and technical leads to translate business and customer requirements into clear infrastructure priorities and execution plans. You will also work directly with enterprise customers to understand complex deployment requirements, particularly for private-cloud and on-premises environments, and coordinate stakeholders across the organization to deliver sustainable solutions. Leadership and Management Responsibilities:

- Manage, coach, and develop a team of DevOps and infrastructure engineers
- Establish clear expectations, ownership, and accountability across the team
- Partner with technical leads to align technical strategy, architecture, and execution
- Hire and onboard engineers as the team grows
- Lead performance management, career development, and regular feedback
- Own team planning, prioritization, capacity management, and delivery
- Balance reliability, security, customer commitments, and long-term platform investments
- Communicate infrastructure risks, trade-offs, and progress to technical and non-technical stakeholders
- Build strong partnerships across Engineering, Product, Security, and Customer Success
- Improve operational processes while avoiding unnecessary overhead and reducing team toil

Technical and Operational Responsibilities:

- Guide the design, implementation, and operation of cloud and on-premises infrastructure across Azure, AWS, and customer-managed environments
- Oversee infrastructure-as-code practices using Pulumi, Bicep, Terraform, or similar tools
- Own the reliability and operation of production Kubernetes environments, including deployments, scaling, monitoring, and incident response
- Drive the development and improvement of CI/CD pipelines for a large-scale monorepo
- Establish consistent observability practices across metrics, logs, traces, and alerting
- Advance reliability practices, including SLOs, capacity planning, disaster recovery, and runbook development
- Support and scale enterprise AI deployments, including GPU infrastructure, model-serving workloads, and high-concurrency systems
- Partner with engineering teams to improve developer experience, platform usability, and deployment velocity
- Strengthen secrets management, access controls, and infrastructure security
- Evaluate and adopt tools that improve reliability, scalability, and operational efficiency
- Participate in incident response and ensure incidents lead to durable improvements

Required Qualifications:

- 7+ years of professional DevOps/SRE/Infrastructure experience
- 3+ years of experience managing teams
- Deep expertise with Kubernetes in production (AKS, EKS, or GKE)
- Strong infrastructure-as-code skills (Pulumi, Terraform, or Bicep)
- Experience operating CI/CD systems (GitHub Actions, ArgoCD, or Jenkins)
- Proficiency in at least one scripting/programming language (Python, Go, TypeScript, or Bash)
- Solid understanding of IaaS providers, networking, DNS, load balancing, and TLS
- Experience with monitoring and observability stacks (Datadog, Prometheus, Grafana, or similar)
- Experience with multi-cloud or hybrid (cloud + on-prem) deployments
- Strong communication and cross-team collaboration skills
- Organized, great attention to detail, comfortable operating in a ticketing environment
- Thrives in fast-paced startup environments

Nice to have:

- Experience with GPU infrastructure and ML/LLM serving workloads (vLLM, TEI)
- Familiarity with Temporal or other workflow orchestration systems
- Security and compliance background (SOC 2, HIPAA, GDPR)
- Experience managing infrastructure costs and capacity at scale

How you show up: What unites us is our values and the passion we share to live by them:

- We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
- We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
- We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.
- We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

What We Offer:

- High Impact in cutting-edge field. Be at the vanguard of AI innovation.
- Competitive salary, comprehensive benefits, and meaningful equity stakes.
- A diverse and welcoming work environment where everyone’s voice is heard.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support.

## About Maven AGI

## Company Overview
- **One-liner**: Maven AGI builds an enterprise-grade AI agent platform to automate and govern customer experience (CX) workflows across the full customer journey.
- **Entity Type**: Private (Series B, $78M total funding)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2023
- **Founders**: Jonathan Corbin (CEO) and Sami Shalabi (CTO), both former executives from HubSpot, Google, and Stripe.

## Core Business
- **Primary industry**: Enterprise AI / Customer Experience (CX) Automation
- **Target customers**: Large enterprises in regulated industries (financial services, healthcare, legal, e-commerce) needing governed, scalable AI for customer support, sales, and operations.
- **Mission or purpose**: To build Business AGI — enterprise AI that unifies systems, syncs functions, and orchestrates real-time action across the enterprise.

## Products & Services
- **AI Agent Platform**: A comprehensive platform that deploys multimodal generative AI agents across chat, SMS, WhatsApp, email, help centers, and voice. Agents autonomously resolve customer questions using structured and unstructured knowledge, personalized data, and system integrations.
- **AI Voice Agent**: Voice-based AI agent for handling phone-based customer interactions.
- **AI Agent Designer**: Tool for customizing and designing AI agent behavior and workflows.
- **Inbox & Knowledge Graph**: Unified inbox for agent handoffs and a knowledge graph that grounds AI responses in approved company data.
- **Data & Insights**: Analytics and reporting tools to monitor agent performance, resolution rates, and customer satisfaction.
- **Integrations**: Deep integrations with Zendesk, Salesforce, Freshdesk, and other major CX and CRM platforms.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total Funding of **$78M** across three rounds:
    - Seed Round (Dec 2023): $8M
    - Series A (May 2024): $20M, led by M13
    - Series B (Jul 2025): $50M, led by Dell Technologies Capital
- **Notable Investors/Partners**: Dell Technologies Capital, Cisco Investments, SE Ventures, Lux Capital, M13, E14 Fund.
- **Growth Signals**:
    - Headcount of ~90 employees (as of mid-2026), with monthly growth of +4.9%.
    - Achieved ISO/IEC 42001 certification (Feb 2026), the first international standard for AI management systems — a major differentiator for regulated enterprise sales.
    - Claims up to 93% of customer queries resolved autonomously and 10x faster resolution times.
    - Customer base includes publicly traded companies (Ibex, Tripadvisor, SS&C Technologies) and notable tech/legal/fintech brands (Clio, Rho, Check, Papaya Pay).
    - Active job postings: 35+ open roles (as of mid-2026), with a +169% quarterly increase in hiring.

## Competitive Advantages
- **Enterprise Governance Focus**: ISO/IEC 42001 certified, with a suite of 9 independent security/compliance certifications. Built-in controls for prompt injection detection, data redaction, confidence-based escalation, and traceable audit logging — critical for regulated industries.
- **Full-Journey Orchestration**: Unifies support, sales, and operations into a single AI operating layer, replacing siloed handoffs with context-aware workflows.
- **Deep Integrations**: Pre-built connectors for major CRMs and helpdesk platforms (Zendesk, Salesforce, Freshdesk) without requiring system changes.
- **Founding Team Credibility**: Founded by executives from HubSpot, Google, and Stripe, giving them deep domain expertise in both enterprise SaaS and AI.

## Strategic Focus
- **Scaling Enterprise Sales**: Targeting large, regulated enterprises (financial services, healthcare) that require governed AI deployments.
- **Security & Compliance Leadership**: Expanding compliance portfolio (ISO 42001, SOC 2, etc.) to remove barriers to adoption in risk-averse industries.
- **Product Expansion**: Moving beyond pure customer support into sales and operations workflows, positioning as a "Business AGI" platform.
- **Talent Acquisition**: Aggressively hiring across engineering, product, sales, and customer experience roles to support growth.

## Why Work Here
- **Culture & Mission**: High-impact startup working on cutting-edge enterprise AI. The company describes itself as "inventing the future, one breakthrough at a time."
- **Work Model**: Hybrid (Boston office growing), with a focus on in-person collaboration.
- **Compensation & Benefits**:
    - 100% employee (80% family) medical, dental, vision coverage.
    - Unlimited PTO.
    - $5k annual home office budget.
    - $5k 401k match.
    - $300/month commuter benefits.
    - Continuing education budget.
    - Short/long-term disability, critical illness, and life insurance.
    - Dependent care benefits.
- **Employee Rating**: 4.7/5.0 on LinkedIn (79 reviews), with strong scores across Work-Life (4.6), Compensation (4.6), and Culture (4.5).
- **Team**: ~90 employees with a strong technical core (30% engineering). Notable talent sourced from HubSpot, Stripe, Salesforce, WalkMe, and ZoomInfo.
- **Growth Opportunity**: Rapidly scaling company with 35+ open roles and a clear path to Series C; early employees have significant ownership and impact.

## Sources
1. [mavenagi.com](https://www.mavenagi.com/)
2. [linkedin.com/company/mavenagi](https://www.linkedin.com/company/mavenagi)
3. [cbinsights.com](https://www.cbinsights.com/company/maven-agi)
4. [pitchbook.com](https://pitchbook.com/profiles/company/523084-33)
5. [prnewswire.com](https://www.prnewswire.com/news-releases/maven-agi-achieves-isoiec-42001-certification-strengthening-enterprise-ai-governance-302388999.html) (ISO 42001 announcement)

## Other roles at Maven AGI

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- [Principal Solutions Architect](https://feeny.ai/job/principal-solutions-architect-maven-agi-boston-12tewfegv1yz) — Boston, MA
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