---
title: 'Engineering Manager II - Whatsapp at HighLevel'
canonical: 'https://feeny.ai/job/engineering-manager-ii-whatsapp-highlevel-india-zw6qm3zrwdbs'
type: 'job'
last_seen: '2026-09-07'
---

# Engineering Manager II - Whatsapp at HighLevel

- **Company:** HighLevel
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/gohighlevel/beedd6df-f9f3-4e18-9820-0e6a296487d8

## Job description

About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts

## About the Role

We are seeking a visionary Engineering Manager to spearhead our WhatsApp Team — the engine behind one of HighLevel’s most explosive growth stories. For our rapidly expanding global customer base, this isn’t just a feature; it is their lifeline and primary gateway for engaging with their own customers at scale.

This team architecturally owns the entire WhatsApp ecosystem: frictionless onboarding, complex WABA management, template lifecycles, high-throughput message delivery, and the sophisticated usage metering that powers our monetization. Operating at the intersection of our product ambitions and Meta’s global business platform, you will navigate a high-stakes environment where roadmap velocity meets the technical rigor of massive-scale API integrations. external platform's rate limits, policy changes and API deprecations as by our own product ambitions.

With adoption outpacing original architecture, your mission is pure-play core engineering: re-architecting for the next order of magnitude. You will solve for extreme deliverability under bursty load, resilient webhook ingestion, and ironclad tenant isolation. Leading a world-class team of 8+ engineers, you will own the technical destiny of a product that is scaling faster than the market, partnering with cross-functional leaders to ensure reliability never flinches in the face of hyper-growth.

## Responsibilities

- Architect for massive scale: Own the high-level architecture and scaling decisions for core Phone platform components, including CPaaS abstractions, provider adapters, and shared messaging/voice APIs that support billions of monthly events.

- Own Phone Billing end to end: usage metering, rating, reserve/commit lifecycle, idempotency, reconciliation, and audit trails for the Phone and WhatsApp channels - with zero tolerance for double-charging or lost usage

- Lead the evolution of Trust & Compliance systems into a configuration-driven, rules-based platform that adapts to new regulatory and carrier requirements without invasive engineering change

- Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems, Data Warehousing Systems and Service Mesh-based microservices

- Drive high-concurrency innovation: Lead the design and execution of cross-cutting initiatives to improve reliability, latency, and throughput across time-sensitive APIs and workflows serving millions of businesses.

- Drive observability and resilience by evolving our monitoring, alerting (Prometheus/Grafana), and incident response strategies - including the financial invariants that must be alerted on, not just the technical ones

- Leverage LLMs and AI tools to write, refactor, test, and debug code efficiently - while implementing guardrails to reduce hallucination and boost reliability

- Partner with product, infra, security, finance and legal teams to ensure data integrity, access control, and compliance across phone services

- Develop EM I leaders and senior engineers, build leadership pipeline, succession planning and raise the hiring bar

- Participate in design reviews, deep dives, and on-call rotations to support a high-bar culture of accountability and operational excellence

## Requirements

- 9+ years of backend engineering experience with 2+ years of leadership, with a proven track record of designing fault-tolerant systems that operate at a scale of billions of hits or events.

- Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing

- Demonstrated experience building systems where correctness is non-negotiable - metering, ledgers, billing, payments, or comparable transactional domains - with a working grasp of idempotency, exactly-once semantics, and reconciliation

- Proven experience optimizing availability, performance, and reliability in real-world systems under load

- Strong experience with relational and NoSQL data models (especially with complex transactional data)

- Experience designing policy- or rules-driven systems that evolve with external requirements rather than hard-coding them

- Familiarity with monitoring, SLOs, and root-cause analysis in production environments

- Familiarity with hallucination mitigation strategies (e.g., code constraints, test scaffolding, embeddings, context injection)

- Excellent communication and cross-functional collaboration skills, including with Finance, Legal and external partners

- A pragmatic, hands-on leader who balances long-term vision with iterative execution

## Preferred Experience

- Experience with usage-based billing or metering engines in a high-volume product, specifically managing millions of transactional events per hour.

- Exposure to telecom trust and compliance regimes - 10DLC, toll-free verification, TCPA/TSR, DLT, carrier filtering or number portability

- Experience building provider-agnostic integration layers across multiple third-party vendors

- Experience working with AI Tools, Communication APIs (Twilio, Plivo etc)

- Contributions to open-source tools, internal platforms, or engineering blogs

#LI-Remote #LI-HB1

EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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## About HighLevel

## Company Overview
- **One-liner**: HighLevel provides an all-in-one, AI-powered sales and marketing platform that agencies can white-label and resell to their clients.
- **Entity Type**: Private (Series Unknown; $60M total funding)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2018
- **Founders**: Shaun Clark, Varun Vairavan, Robin Alex

## Core Business
- **Primary industry**: Marketing technology / Sales automation / Software Development
- **Target customers**: B2B – marketing agencies, entrepreneurs, and small-to-medium businesses (SMBs)
- **Mission / Purpose**: Help marketing agencies grow and scale by unifying the tools they need to capture leads, automate outreach, and manage customer relationships in a single, white-label platform.

## Products & Services
- **HighLevel Platform (SaaS)**: A unified operating system that includes CRM, landing pages, surveys, forms, calendars, inbound phone system, automated messaging (voicemail, SMS, email, Facebook Messenger), payment collection, appointment scheduling, and analytics. AI is embedded across the entire system to power lead generation, conversion, and retention.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue of $45M (as of most recent data); total funding of $60M.
- **Notable Investors / Partners**: General Atlantic (lead investor in 2024 private equity round), Peakequity (lead investor in 2021 round).
- **Growth Signals**: 
  - Powers 2.2 million businesses, facilitating 6.9 billion leads and $4.2 billion in sales (2025).
  - Employee headcount grew 53.7% year-over-year to ~1,497, with plans to surpass 2,000 by end of 2025.
  - 30% of workforce dedicated to R&D.
  - Expanded AI capabilities in 2024; manages 2.3 billion leads and 505 million opportunities.

## Competitive Advantages
- **White-labeling**: Agencies can fully rebrand the platform as their own, creating a stickier client relationship and recurring revenue.
- **AI-first approach**: AI embedded across the entire stack (lead scoring, automation, analytics) gives users a competitive edge without needing multiple tools.
- **Unified ecosystem**: Replaces the need for a patchwork of separate tools (CRM, email marketing, SMS, scheduling, payments), reducing complexity and cost for agencies.
- **Community-driven innovation**: Product roadmap heavily influenced by a large, active user community of 60,000+ customers.

## Strategic Focus
- **AI expansion**: Deepening AI capabilities to automate more of the marketing and sales workflow.
- **Scaling the platform**: Continuing to grow the user base (targeting 2,000+ employees) and expanding into new verticals.
- **Global reach**: Leveraging a remote-first, globally distributed team to serve customers in multiple countries and time zones.

## Why Work Here
- **Remote-first culture**: Work from anywhere; team spans 21 countries with async and real-time communication.
- **Culture of collaboration**: Emphasis on ownership, speed, continuous improvement; active Slack community and in-person retreats.
- **Benefits**: Comprehensive health & wellness, mental health support, flexible PTO, professional development stipends, mentorship, and leadership programs.
- **Engineering culture**: 30% of workforce in R&D; focus on building technology that serves millions; AI tools used in hiring process.
- **Growth opportunity**: Rapidly scaling company (53.7% YoY headcount growth) with clear plans to surpass 2,000 employees.

## Sources
1. [gohighlevel.com – Life at HighLevel](https://www.gohighlevel.com/careers-life-at-highlevel)
2. [gohighlevel.com – About Us](https://www.gohighlevel.com/about-us)
3. [LinkedIn – HighLevel Company Page](https://www.linkedin.com/company/highlevel)
4. [LeadIQ – HighLevel Overview](https://leadiq.com/c/highlevel/5b214cbe360000fc0066929d)

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