---
title: 'Engineering Manager, Service Platform at Instacart'
canonical: 'https://feeny.ai/job/engineering-manager-service-platform-instacart-canada-damhmbwp5cp8'
type: 'job'
last_seen: '2026-10-18'
---

# Engineering Manager, Service Platform at Instacart

- **Company:** Instacart
- **Location:** Canada
- **Compensation:** $196k–$207k
- **Work type:** remote
- **Posted:** 2026-05-27
- **Last confirmed live:** 2026-10-18
- **Apply:** https://instacart.careers/job/?gh_jid=7960988

## Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. [Learn more about our flexible approach to where we work.](https://www.instacart.careers/flex-first)

## Overview

As the Engineering Manager for the Service Platform team, you will lead the group responsible for Instacart’s core deployment and release engineering systems, including our canary infrastructure and end‑to‑end deployment tooling. This platform is foundational to the reliability of every service at Instacart, and your work will directly shape how developers safely, confidently, and efficiently ship code. You will partner closely with product, infrastructure, and service teams to define and evolve a platform that enables fast iteration without compromising reliability.

We are looking for a product-focused engineering manager with a strong interest in developer experience and internal tools, who can guide the team in building intuitive, scalable, and highly resilient systems. You will set the vision, drive execution, and ensure that Instacart engineers have world‑class tools to deploy, validate, and monitor their services.

At Instacart, the Service Platform team is a critical enabler for every engineering organization across the company. From owning our deployment pipeline and canary systems to defining the tooling that powers safe, reliable service delivery, our team ensures that developers can ship with confidence. We take pride in deep ownership, a strong product mindset, and a highly collaborative culture. You will work closely with experienced engineers and leaders across Instacart to drive key reliability and platform initiatives end to end. Our work directly shapes the stability, velocity, and success of Instacart’s overall platform.

## About the Job

- Product focused leader who is able to adapt to critically fast paced environment
- Ability to lead both product and critical reliability systems like Temporal/Canary/Deployments
- Ability to articulate and convey priorities and balance constant needs around the organization
- Ability to manage cross-cutting stakeholder relationships, prioritizing customer needs first
- Eager to navigate ambiguous, hairy, and technical problem spaces and fully understand our deployment infra end to end
- Leader by example, and strong incident triaging mindset
- Eager to jump into domains, languages, and problem areas that might be new and unfamiliar

## About You

## Minimum Qualifications

- Bachelor’s degree in Computer Science, a related field, or equivalent practical experience
- 2+ years of experience of leading and managing people with an emphasis on getting deep into details on designing, analyzing, and troubleshooting large-scale distributed systems.
- 7+ years of experience with software development in one or more programming languages
- Proven track record of launching and shipping high-impact products; bonus points for internal, developer facing products.
- Strong proficiency in maintaining high standards for production services

## Preferred Qualifications

- Strong communication skills and ability to contextualize problems across various audiences
- Skilled at navigating ambiguity and involving the right stakeholders to address issues efficiently
- Experience building and shipping products to users
- Expertise  building platforms and high scale infrastructure
- Visionary thinker capable of generating transformative ideas

#LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy [here](https://instacart.careers/flex-first/). Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings [here](https://instacart.careers/taste-of-instacart/).

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN $196,000—$207,000 USD

## About Instacart

## Company Overview
- **One-liner**: Instacart is the leading online grocery platform in North America, offering same-day delivery and pickup services from over 700 retail partners.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2012
- **Founders**: Max Mullen (co-founder) [instacart.careers](https://www.instacart.careers/flex-first)

## Core Business
- Primary industries: Online grocery delivery, internet & web services
- Target customers: B2C consumers; also B2B partnerships with retailers and brands
- Mission: “Our mission is to create a world where everyone has access to the food they love and more time to enjoy it together.” [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm)

## Products & Services
- **Instacart Platform**: Same-day delivery and pickup from grocery stores, superstores, and local shops. Customers order via mobile app or website.
- **Instacart+**: Premium membership offering reduced delivery fees, lower service fees, and special perks.
- **Retail Partnerships**: Instacart powers e‑commerce and fulfillment for over 700 retailers across the U.S. and Canada.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Annual revenue not disclosed; employee count between 1,001 and 5,000 per Glassdoor. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm)
- **Notable Investors/Partners**: Not listed in provided sources – state “Not publicly available” per search results.
- **Growth Signals**: 47% of job seekers rate their interview experience positively; 59% of employees would recommend the company. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm) The company highlights a “high-impact environment” where you can “do in two years what might take five at another company.” [instacart.careers](https://www.instacart.careers/taste-of-instacart)

## Competitive Advantages
- **Network effects**: Largest online grocery platform in North America with deep integrations across major retailers.
- **Scale & brand recognition**: Highly trusted name in grocery delivery, with a large base of both consumers and shoppers.
- **Flex First model**: A remote-friendly culture that allows hiring top talent across the U.S. and Canada, reducing geographic constraints.

## Strategic Focus
- **Flex First & distributed work**: Empowering employees to work from home or offices, with periodic “Team Jams” for in‑person collaboration. [instacart.careers](https://www.instacart.careers/flex-first)
- **Continued platform growth**: Expanding retailer partnerships and improving the shopping experience for customers, shoppers, and brands.
- **Employee experience**: Investing in learning & development, wellness, and community impact programs to attract and retain talent.

## Why Work Here
- **Flex First philosophy**: Employees can work remotely from anywhere in the U.S. (excluding Alaska and territories) or Canada (Ontario, Alberta, British Columbia) with no mandatory return-to-office date. Offices remain open for optional use. [instacart.careers](https://www.instacart.careers/flex-first)
- **Comprehensive benefits** (from the “Taste of Instacart” page): [instacart.careers](https://www.instacart.careers/taste-of-instacart)
  - Flexible time off and “Four Year Fill‑Up” (four consecutive weeks of leave around the 4‑year mark)
  - Family‑building benefits (fertility, adoption, surrogacy support)
  - Learning & development programs with an annual allowance
  - 401(k) matching in the U.S. / RRSP in Canada, student loan assistance, financial planning
  - Work‑from‑home stipend and internet reimbursement
  - Monthly “Treat Yourself” stipend for wellness or personal care
  - Mental and physical wellness programs, medical/dental/vision coverage
  - Free Instacart+ membership
  - Community volunteer programs (Instacart Serves, donation matching, “Carrot Credits”)
- **Culture**: 59% of employees on Glassdoor would recommend the company; Glassdoor ratings show 3.5★ overall, with 3.3★ for culture & values and 3.6★ for career opportunities. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm) The company describes itself as a place where you can “shape the career that nourishes you.”

## Sources
1. [Glassdoor – Instacart Overview](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm)
2. [Instacart Careers – Home](https://www.instacart.careers/)
3. [Instacart Careers – Flex First](https://www.instacart.careers/flex-first)
4. [Instacart Careers – Taste of Instacart](https://www.instacart.careers/taste-of-instacart)

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