---
title: 'Engineering Manager, SupportX at SeatGeek'
canonical: 'https://feeny.ai/job/engineering-manager-supportx-seatgeek-new-york-4gx0en6c4x13'
type: 'job'
last_seen: '2026-09-10'
---

# Engineering Manager, SupportX at SeatGeek

- **Company:** SeatGeek
- **Location:** New York, NY
- **Posted:** 2026-07-08
- **Last confirmed live:** 2026-09-10
- **Apply:** https://seatgeek.com/jobs/8052412?gh_jid=8052412

## Job description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

The SupportX team is dedicated to building the future of fan support. We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order management, fulfillment and financial systems.

We are in the process of building new foundations which will boost fan outcomes driven by our AI support agent, increase self-service rates, reduce contact volumes, and empower our human experts to deliver highly effective white-glove service. As manager, you’ll be the technical leader of this effort, guiding the team as we define, build and optimize a support experience for fans that is truly best-in-class. Your role will be critical in shaping the team’s roadmap, enhancing fan outcomes and driving faster, more efficient support workflows.

## What you'll do

- Manage a team of Backend, Frontend and applied AI and automation engineers
- Own the technical vision for SeatGeek’s core support tools (both custom + Saas) and integrations
- Rapidly build and iterate tools to boost fan experience, and maintain a high standard of operational excellence across the platform
- Perform code and architecture reviews, and provide technical and design feedback to the team
- Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports
- Work with your Technical and Product counterparts to form a compelling vision and direction for the team that aligns with organizational and business goals
- Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team
- At times, roll up your sleeves to deliver features and iterate across the platform
- Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization
- Play an active role in our recruiting process, helping us grow our engineering team in any way you can

## What you have

- 5+ years as an engineer in a role that was mostly about writing code
- 2+ years of experience as an engineering manager of productive, motivated teams
- Proven track record leading teams to ship industry-leading UX that meaningfully elevates high-stakes customer experiences
- Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization
- You’ve successfully built and led lean teams, ensuring they’re productive, motivated, and capable of delivering impactful results
- You’re able to foster safe, collaborative & inclusive environments, where engineers feel empowered to do their best work
- You're comfortable operating without a playbook — defining the architecture, the team's ways of working, and the roadmap simultaneously
- You're able to break down complex technical concepts and explain them clearly to non-technical audiences, accurately representing the team's work to a wide range of stakeholders
- Knowledge of the technology industry and customer support tools + workflows to help your team make good tooling and framework decisions to set them up for success
- You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross functional partners in product, design, engineering and leadership
- You’ve worked as an Engineer in the past, are familiar with the challenges of that role, and preferably have had hands-on experience with the following:
- Custom tools to increase support agent efficiency and create delightful fan outcomes
- AI agent optimization - building the tools, methods, workflows of an empowered + effective customer service agent

## Our stack

Experience with every technology listed isn’t expected, we’ve included them for transparency. What matters most to us is your core engineering skills and ability to learn, not deep expertise in any one tool or language.

- Languages: Python (FastAPI), Go, C# (.NET Core), React+Typescript, Swift, Kotlin
- Infrastructure: AWS, Kubernetes, ArgoCD, Datadog, Gitlab
- Datastores: Aurora (Postgres), ElastiCache (Memcached), OpenSearch, DynamoDB
- Streaming & workflows: Kafka, Flink, Airflow, Temporal
- Saas: Workato, Customer Support / Help Center tools (Zendesk, Sierra)
- AI Tooling: Claude Code, Codex, LLMs

## Perks

- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $171,000 - $248,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

To review our candidate privacy notice, [click here](https://seatgeek.com/privacy/USApplicantNotice).

## About SeatGeek

## Company Overview
- **One-liner**: SeatGeek is a live entertainment ticketing platform that operates a consumer marketplace for buying and selling tickets and provides enterprise ticketing software for teams, venues, and shows.
- **Entity Type**: Private (Series E, last valuation ~$1 B in October 2022)
- **Headquarters**: New York City, New York, USA
- **Founded**: 2009
- **Founders**: Jack Groetzinger (CEO), Russell D’Souza (President, Supply), Eric Waller

## Core Business
- **Primary Industry**: Live entertainment ticketing (secondary marketplace and primary ticketing provider)
- **Target Customers**: B2C (fans buying/selling tickets), B2B (sports teams, arenas, theaters, Broadway, concert venues) – ranging from major professional leagues (NFL, NBA, NHL, English Premier League) to small venues
- **Mission / Purpose Statement**: “Start with fans” – building a more open, fan-first entertainment industry

## Products & Services
- **Consumer Marketplace (SeatGeek.com & mobile app)**: Secondary ticket marketplace for sports, concerts, and theatre events; features include Deal Score (ticket-rating technology), all-in pricing (fees included upfront), and ticket-swap/resale tools.
- **Enterprise Ticketing Platform**: Primary ticketing software for teams and venues, handling sales, access control, and analytics. Powers partners like AT&T Stadium, Rocket Arena, Liverpool F.C., and Jujamcyn Theaters.
- **Rally**: In-app event experience platform for concessions ordering, rideshare booking, stadium guides, and venue navigation (now includes Concourse Maps).
- **Other Features**: Smart Pricing (AI-powered listing tool), Parties (ticket sharing), Beyond the Seat (enhanced premium ticket listings).

## Market Standing
- **Valuation / Market Cap**: ~$1 billion as of Series E (October 2022); SPAC merger valued at $1.35 billion was terminated in 2022.
- **Key Metric**: Total funding – $238 M Series E (led by Accel) with participation from Wellington Management, Arctos Partners, and Ryan Smith (Qualtrics founder). Annual revenue is not publicly disclosed.
- **Notable Investors / Partners**: Accel, Wellington Management, Arctos Partners; enterprise clients include Dallas Cowboys, New Orleans Saints, Cleveland Cavaliers, Florida Panthers, Manchester City F.C., Liverpool F.C., and five Broadway theatres.
- **Growth Signals**: 825+ employees (PitchBook, 2026); average of 66 M+ tickets available daily in 2024; 46 M+ all-time app downloads; #1 TrustPilot rating among major ticketers (4.5/5 stars); expanded into NHL with Utah Mammoth (2024); launched AI-powered Smart Pricing, Concourse Maps (2025), and Beyond the Seat (2025).

## Competitive Advantages
- **All-in Pricing**: Early adopter of transparent, fee-inclusive pricing (aligned with FTC guidelines), driving consumer trust.
- **Top-Tier Customer Ratings**: 4.9 app store rating; #1 Net Promoter Score (NPS) among major ticketers; 3× Fast Company Most Innovative Company award.
- **Primary Ticketing Momentum**: Secured high-profile primary ticketing deals (NFL, NBA, NHL, English Premier League, Broadway), directly challenging Ticketmaster.
- **Vertical Integration**: Owns both the secondary marketplace and the primary enterprise platform, creating a unified fan and venue ecosystem.

## Strategic Focus
- **Grow Primary Ticketing**: Deepen partnerships with leagues and venues; expand internationally (especially in European football).
- **Enhance Fan Experience**: Continue investing in AI (Smart Pricing, venue navigation, personalization) and in-app features (concessions, rideshare, group sharing).
- **Price Transparency & Trust**: Leverage all-in pricing and high NPS to differentiate from competitors.
- **Workplace & Culture**: Flexible remote/hybrid model, company-wide hackathons 3–4 times per year, and a strong emphasis on “start with fans” values.

## Why Work Here
- **Remote/Hybrid Policy**: Flexible work environment – employees can work as many days in the office as they like or 100% remotely; WFH stipend provided.
- **Perks & Benefits**: Monthly ticket stipend for live events, 16 weeks parental leave, access to One Medical, Ginger.io, Headspace, 401k matching, high-quality health insurance, ample PTO.
- **Engineering & Culture**: Regular hackathons, virtual team events, and a culture built around connectedness and fan obsession. Hiring process includes application review, initial screen, technical/pairing rounds, and final interviews.
- **Growth Trajectory**: Private company with strong revenue growth (undisclosed), recent product launches (Concourse Maps, Beyond the Seat), and a large enterprise client base – good for professionals seeking high-impact roles in a scaling tech company.

## Sources
1. [seatgeek.com/about](https://seatgeek.com/about)
2. [seatgeek.com/jobs](https://seatgeek.com/jobs)
3. [wikipedia.org](https://en.wikipedia.org/wiki/SeatGeek)
4. [pitchbook.com](https://pitchbook.com/profiles/company/46779-22)

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