--- title: 'Engineering Manager, Trust & Safety at Vapi' canonical: 'https://feeny.ai/job/engineering-manager-trust-safety-vapi-san-francisco-sertp61yrtqg' type: 'job' last_seen: '2026-09-26' --- # Engineering Manager, Trust & Safety at Vapi - **Company:** Vapi - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-09-26 - **Apply:** https://jobs.ashbyhq.com/vapi/c0431a81-0640-483a-8605-f5cbf1fc45e7 ## Job description Vapi (/ˈVɑːpi/): - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - [Try talking to Vapi now!](https://vapi.ai/) Why We’re Hiring This Role: - Vapi is scaling fast, and the systems that protect our revenue and customer trust need dedicated engineering leadership. You’ll lead a team of four engineers across billing, fraud, and outbound telephony, with billing, pricing, and packaging making up the largest share of the work. - Partner closely with our PM for Enterprise & Governance to set priorities and turn the roadmap into reliable delivery. You’ll strengthen the team’s existing operating rhythm, coach engineers, and own service reliability, on-call, and incident response. - People leadership is the priority: expect roughly 60–70% people management and 20–30% hands-on building, alongside architecture and code review. The balance can flex with team needs. You’ll shape how the team works and build systems that scale with Vapi. What You’ll Do: - 30 Days: Learn our billing, fraud, and outbound telephony systems. Meet each engineer and your product partners, understand current commitments, and assess architecture, service ownership, on-call coverage, and team development needs. Align on the highest-priority gaps. - 60 Days: Build on existing team routines to strengthen planning and delivery with Product, define service ownership, and strengthen on-call and incident response practices. Guide architecture and code reviews, deliver an initial prioritized improvement, and set clear expectations and growth goals with each engineer. - 90 Days: Own engineering delivery against a shared roadmap for billing, pricing, packaging, fraud, and outbound telephony. Use delivery and reliability data to prioritize improvements, build actionable development plans for the team, and identify the hiring and system investments needed to scale. Who You Are: - Demonstrated engineering management experience across coaching, performance, leveling, and career development. You can assess promotion readiness, handle difficult people situations, motivate engineers, and hold a team accountable for results. - Experience designing scalable, reliable enterprise systems and leading engineers through complex technical problems. Billing systems experience is a strong plus; AI expertise is not required. - Strong hands-on coding, architecture, and system design skills. You bring informed opinions to code review, evaluate tradeoffs, and earn the team’s trust through technical depth. - Experience owning reliable services and improving on-call and incident response practices. Experience hiring and building a small engineering team is a plus. - Experience partnering with a PM, with clear judgment about Product and Engineering responsibilities. You can translate product requirements into technical plans and work through disagreements constructively. - Experience in trust and safety, fraud/risk, voice/telephony, or outbound-call compliance is a plus, as is experience scaling a newly formed team. How We Work: - Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate. - Commit and follow through - We finish what we start and build trust by being people others can count on. - Why not today? - We value urgency and momentum. The fastest path to customer value usually wins. - Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions. - It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard. - Be direct and kind - We give feedback clearly, respectfully, and without delay. Why Vapi: - Generational impact: Build the human interface for every business - Ownership culture: Many of us are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: YC, KP seed, Bessemer What We Offer: - Real stake: Annual base salary of $264,000–$297,000, plus equity - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need - More: catered meals, transportation, equipment, and a $10k annual L&D budget ## About Vapi ## Company Overview - **One-liner**: Vapi is a developer platform for building, deploying, and managing enterprise-grade voice AI agents. - **Entity Type**: Private (Series B, $72M total funding) - **Headquarters**: San Francisco, California, USA - **Founded**: 2023 - **Founders**: Jordan Dearsley and Nikhil Gupta ## Core Business - **Primary industry**: Voice AI Infrastructure / Developer Tools - **Target customers**: B2B, primarily Large Enterprises (e.g., Amazon Ring, Intuit, New York Life) and a self-serve developer platform for SMBs. - **Mission or purpose**: To provide the infrastructure and orchestration layer for companies to build and deploy voice agents that deliver high-quality outcomes at scale. ## Products & Services - **[Vapi Platform]**: An API-first platform that provides the core infrastructure for building, testing, and deploying voice AI agents. It handles speech-to-text, AI orchestration, and text-to-speech, with sub-500ms latency. It supports two main primitives: - **Assistants**: Single-agent setups for specific tasks like customer support, lead qualification, and booking. - **Squads**: Multi-agent orchestration for complex workflows with context-preserving transfers (e.g., medical triage, e-commerce routing). - **[Vapi CLI]**: A command-line tool that brings the full power of the Vapi platform to a developer's terminal for rapid iteration and deployment. ## Market Standing - **Valuation**: ~$500 million (post-money, as of May 2026) - **Key Metric**: Annual recurring revenue (ARR) is in the "healthy" eight figures. Total funding is $72 million. - **Notable Investors/Partners**: - **Lead Series B**: Peak XV Partners - **Other Investors**: Microsoft's M12, Kleiner Perkins, Bessemer Venture Partners - **Key Customer**: Amazon Ring, which routes 100% of its inbound calls through Vapi after evaluating over 40 competitors. - **Other Enterprise Customers**: Kavak, Instawork, New York Life, UnityAI, Cherry, Intuit. - **Growth Signals**: - Handled over **1 billion** calls since launch, processing between **1 million and 5 million calls per day**. - Over **1 million developers** have used the self-serve platform. - More than **750,000 agents** have been launched on the platform. - Won Amazon Ring, a high-profile enterprise customer, in late 2024. - Active job postings are growing (+20.8% quarterly). ## Competitive Advantages - **Enterprise-Grade Infrastructure**: Offers sub-500ms latency, built-in AI guardrails, SOC 2, HIPAA, and PCI compliance, single sign-on (SSO), OAuth2, and role-based access control (RBAC). - **Developer-First, Then Enterprise**: The platform was battle-tested at significant scale through its self-serve developer community before signing major enterprise clients, giving it a robustness that competitors lack. - **Granular Control**: Provides enterprises with deep control over the behavior, reliability, and compliance of their AI agents, which was a key factor in winning Amazon Ring's business. - **Scalability**: Proven to handle massive volume (billions of calls) with a 99.9% uptime SLA for enterprise clients. ## Strategic Focus - **Hiring for Scale**: The company is actively expanding its engineering, infrastructure, and go-to-market teams to capitalize on its growth. - **Deepening Enterprise Penetration**: Following the win with Amazon Ring, Vapi is focused on onboarding more large, complex enterprises. - **Infrastructure over Application**: Vapi aims to differentiate by being the underlying orchestration and reliability layer for voice AI, rather than a pre-packaged application. ## Why Work Here - **High-Impact, Fast-Growing**: Vapi is at the center of the booming voice AI space, processing billions of calls and serving iconic companies like Amazon. Employees have a direct impact on a platform that is reshaping customer service. - **Engineering Culture**: The company is API-first and developer-centric, founded by engineers from the University of Waterloo and Y Combinator. - **Remote/Hybrid Policy**: The company appears to have a hybrid model, with roles listed in New York City (NYC) and likely San Francisco, but also offers a degree of flexibility. - **Notable Perks/Culture**: The company is still in a high-growth phase (around 100 employees), offering the opportunity to work on cutting-edge AI infrastructure with a strong focus on engineering excellence and deployment support. The team includes a "Forward Deployed" engineer role, indicating a culture of deep customer partnership. ## Sources 1. [vapi.ai](https://vapi.ai/) 2. [TechCrunch](https://techcrunch.com/2026/05/12/vapi-hits-500m-valuation-as-amazon-ring-chose-its-ai-platform-over-40-rivals/) 3. [LinkedIn](https://www.linkedin.com/company/vapi-ai) 4. [docs.vapi.ai](https://docs.vapi.ai/) ## Other roles at Vapi - [Head of Data](https://feeny.ai/job/head-of-data-vapi-san-francisco-0fgadqf1wm6j) — San Francisco, CA - [Member of Technical Staff, Frontend](https://feeny.ai/job/member-of-technical-staff-frontend-vapi-san-francisco-1n5qwm4p4vzc) — San Francisco, CA - [Member of Technical Staff, Agentic Release Engineer](https://feeny.ai/job/member-of-technical-staff-agentic-release-engineer-vapi-san-francisco-pgwgxkt2gmw5) — San Francisco, CA - [Chief of Staff](https://feeny.ai/job/chief-of-staff-vapi-san-francisco-s61f4ytra2ve) — San Francisco, CA - [Customer Support Engineer](https://feeny.ai/job/customer-support-engineer-vapi-san-francisco-xgtr19ga6xck) — San Francisco, CA - [Member of Technical Staff, Infrastructure Engineer](https://feeny.ai/job/member-of-technical-staff-infrastructure-engineer-vapi-san-francisco-r6mn1my5z43y) — San Francisco, CA - [Sales Recruiter](https://feeny.ai/job/sales-recruiter-vapi-san-francisco-wahm9kdytbv0) — San Francisco, CA - [Member of Technical Staff, Agentic Developer Experience](https://feeny.ai/job/member-of-technical-staff-agentic-developer-experience-vapi-san-francisco-4fkwxym79xtr) — San Francisco, CA - [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-vapi-san-francisco-6ewfz3dq4zbw) — San Francisco, CA - [Senior Manager, Solutions Partners](https://feeny.ai/job/senior-manager-solutions-partners-vapi-san-francisco-335sxg996ftv) — San Francisco, CA