---
title: 'Engineering Tech Lead at TTEC Digital'
canonical: 'https://feeny.ai/job/engineering-tech-lead-ttec-digital-toronto-5y2czbjesny4'
type: 'job'
last_seen: '2026-09-10'
---

# Engineering Tech Lead at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-11
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/ttecdigital/8e84304a-e0ac-4c88-b7a2-bc42c8f15300

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks an Engineering Technical Lead to join our team. This role is a full-time and fully remote opportunity! The work: We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982. This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds. Who we hire — the DNA Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.

What You Will Do:

The role:

- Lead developer role, three specialization tracks. We build voice, desktop, intelligence, and AI combined into a single real-time platform — event-driven, high-throughput, low-latency.
- A tech lead here is a player-coach — you write the hardest code in the squad, and you lead it.
- You'll build Go services on the event bus, AI/ML services and pipelines, or connector frameworks to CCaaS/CRM/telephony — most engineers here end up touching more than one.
- This is a startup environment on a fast train: 1-week sprints, Friday demos, fail fast and move forward.

What you'll own:

- Services on the event bus (NATS-class) · high-throughput transactional data models and WebSocket backends
- Your track's slice — AI/ML pipelines (RAG, streaming inference, eval) or connectors (CCaaS/CTI, CRM, SIP/RTP) or core platform services
- Your latency budget · your committed timelines.

Who you are:

- You consider yourself exceptional — and can show it.
- Self-starter, hacker, grit, loves to learn, loves winning.
- You demonstrate ideas easily: a working prototype beats a slide deck every time.
- You understand requirements and stay locked on them — we work with all-new technology constantly, and you don't get wrapped around shiny objects
- You evaluate fast, adopt what earns it, and keep shipping. Fail fast, move forward. A team player who makes and hits committed timelines.

What You Will Bring:

- 9+ years hands-on; same language bar (HIGH++ Go, 3+ languages) and same AI, debugging, and velocity bar as the Senior Software Engineer role — you must out-code the squad you lead.

- Has led a squad and shipped a hard real-time or platform product end-to-end, on committed timelines.

- Sets patterns by shipping them; owns the code-review bar and raises the engineers around you.

- Owns delivery — moves blocked work, doesn't just report it. Show-me mentality: your squad demos working software every Friday.

- Keeps the respect of senior engineers through technical credibility, and manages change without drama — priorities and tech will shift under you.

- Event-driven systems in production (NATS / Kafka / Redpanda-class) — you think in pub/sub. Heavy WebSocket, real-time, low-latency.

- Mid-tier or better hands-on AI experience in the code and product — you've built with LLM APIs, embeddings, RAG, or model serving, not just chatted with a bot. And you use AI-assisted development daily to multiply your velocity.

- Strong ++ for data graph/knowledge graph background, or hands-on AI/ML model experience (training, serving, eval).

- Efficiency in development — we deal in speed. You ship clean code fast, unblock yourself, and your estimates hold.

- A master debugger — you read unfamiliar code, a stack trace, or a flaky partner API and see it; you know where the breakpoint goes.

- GCP preferred. Voice (SIP/RTP/SIPREC), CCaaS/CTI, or desktop-adjacent experience a strong plus depending on track.

- Track emphasis:

- Backend/Platform: data models, event bus, plugin runtime.
- AI/ML: deeper Python, production GenAI/NLU, streaming inference, eval frameworks, RAG.
- Integrations: CCaaS/CTI platforms (Genesys, Amazon Connect, NICE, Five9), CRM connectors, SIP/RTP, fault-tolerant connector design.

## #LI-JF1

#LI-Remote

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

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