--- title: 'Enrollment Client Success Manager at Clarity' canonical: 'https://feeny.ai/job/enrollment-client-success-manager-clarity-remote-0n9qkn7gma77' type: 'job' last_seen: '2026-10-30' --- # Enrollment Client Success Manager at Clarity - **Company:** Clarity - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-30 - **Apply:** https://jobs.gem.com/clarity/am9icG9zdDqu1a_ZNekbZD2RraTIicQF ## Job description ## Role & Responsibilities Reporting to the Vice President of Client Experience, your primary objective will be to ensure that the schools you work with are fully implemented, trained, and supported throughout the year so that they are able to use the Clarity software to achieve their strategic priorities and operational goals. We have assembled a diverse team of highly qualified and experienced industry professionals to build and deliver Clarity. You will work alongside a team of client success managers that each maintain a portfolio of schools. This role will specifically involve the following responsibilities: - Training schools through the onboarding and implementation process. - Proactively scheduling and leading regular check in calls with schools throughout the year and ensuring that they are on track to hit their goals using Clarity. - Serving as a trusted thought partner to schools. - Communicating with the product team any feature requests or product improvements that could be made to better serve the schools and families who benefit from the use of Clarity software. - Responding quickly to support inquiries that schools submit and escalating relevant ones to the appropriate internal teams. - Soliciting and documenting feedback data from client schools. - Attending and participating in regular team/company meetings as scheduled. - Attending and participating in professional conferences as needed. - Developing and maintaining training materials resources for school users. - Performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification. Candidate Qualifications - A minimum of 5 years’ direct work experience in a PK-12 school business office or non-profit billing and accounting. - Maintains a growth mindset and is eager to join a quickly growing team that provides many opportunities for personal and professional growth. - Embraces uncertainty and views the ability to design processes with excitement. - Genuinely enjoys and finds fulfillment in helping people solve their problems. - Is comfortable with technology and able to learn new systems and software quickly - Software infrastructure used regularly includes: HubSpot, Zoom, Google Suite, Loom, Tango, LogRocket, Linear, and Notion. - Excellent organizational, time management, and communication skills. - Experience using spreadsheets to analyze data and drive decision making. ## Benefits - You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance. - Clarity has grown from 0 to 70 employees in under 3 years and is poised for continued growth. - Clarity is a product focused organization that consistently invests in improving the experience of its school and family users. - Clarity is a fully remote work environment, but also provides both team specific and all company sponsored offsites every year. ## About Clarity ## Company Overview - **One-liner**: Clarity provides a purpose-built financial aid and school management platform that helps K-12 private schools attract, enroll, and retain modern families while simplifying administrative workflows. - **Entity Type**: Private (Seed / Venture-stage; total funding between $6.5M and $8.8M per conflicting reports) - **Headquarters**: Wilmington, Delaware, United States - **Founded**: 2021 - **Founders**: Brennan Stark (Co-Founder & CEO), Matt Sherman (Co-Founder & CTO), Rich Sedmak (Co-Founder & Board Member) ## Core Business - **Primary industry**: Education Technology (EdTech) / K-12 Private School Management - **Target customers**: B2B – K-12 tuition-based private schools (financial aid directors, business officers, enrollment managers); indirectly serves families applying for tuition assistance. - **Mission**: “Be a trusted guide that helps millions of families to discover, plan for, and access the best educational opportunities for their children” and “Help schools adapt and operate — like the dynamic businesses that they must be — in order to survive, thrive, and best serve the families of the future.” ## Products & Services - **[Clarity Application](https://www.clarityschools.com/)**: SaaS platform for financial aid applications. Families complete an e-signature form and pull tax documents directly from the IRS, eliminating the need to upload prior-year documents. The application can be completed in under 30 minutes and stores historical data for returning families. - **Enrollment Contracts & Tuition Payments**: Digital enrollment contract management and tuition billing, including incidental billing. - **Revenue & Enrollment Tracking**: Real-time dashboard that provides dynamic tracking of revenue, enrollment, and all categories of tuition assistance, with deep analytical insights for strategic decision-making. - **Customizable Methodology Settings**: Allows schools to align financial aid methodology with their mission using a conditional logic builder and revenue tracker. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding – $6.5M (per Craft.co, citing rounds in 2024 and 2025) or $8.8M (per CBInsights, citing Seed VC-II); conflicting reports. - **Notable Investors/Partners**: Investors not explicitly named in available sources; talent sources include National Association of Independent Schools (NAIS), Amazon, Community Brands. The company partners with schools through dedicated Client Success Managers. - **Growth Signals**: Founded in 2021, already serving over 1,000 schools. Headcount of 47 employees (+7% YoY as of 2025). Distributed workforce across the US and Canada. Appears to be in a growth phase with recent funding rounds (2024 and 2025). ## Competitive Advantages - **Deep Domain Expertise**: Client Success Managers have at least 10 years of experience managing the school processes their product supports, ensuring a “listen-first” approach. - **Streamlined User Experience**: Families can complete the financial aid application in one sitting (<30 minutes) without uploading tax documents, reducing friction in the enrollment process. - **Customization & Alignment**: Schools can tailor financial aid methodology to their specific mission, not forced into a one-size-fits-all model. - **Integrated Platform**: Combines financial aid, enrollment contracts, tuition payments, and analytics in one system, creating synergy between Enrollment and Business offices. ## Strategic Focus - **Compress Timelines**: The company operates with an “Owl years” philosophy – aiming to achieve in one year what others might take four years to accomplish. - **Clarity & Efficiency**: Prioritize understanding root causes, active listening, and building processes that increase “smoothness” to enable sustained speed. - **Product Expansion**: Continue to simplify complex school management processes and deepen the platform’s capabilities for financial decision-making. ## Why Work Here - **Remote-First Culture**: Employees can work from anywhere in the United States; the company is fully remote. - **Generous Benefits**: 46 days of PTO per year, equity for full-time employees, 401(k), paid parental leave, wellness stipend, medical/dental/health insurance, and company gatherings. - **Autonomy & Trust**: The company hires “Clarifiers” who desire autonomy and earn it through consistent performance; default to trust and assume positive intent. - **Growth Opportunities**: With a small but growing team (~47 employees), employees can have significant impact. The company values bias toward action and ownership. - **Mission-Driven**: Work that directly helps families access better educational opportunities and supports schools in thriving. ## Sources 1. [clarityschools.com](https://www.clarityschools.com/about-us) 2. [linkedin.com](https://linkedin.com/company/clarityschools) 3. [craft.co](https://craft.co/clarity-financial) 4. [cbinsights.com](https://www.cbinsights.com/company/clarity-8) 5. [builtin.com](https://builtin.com/company/clarity-financial-inc) ## Other roles at Clarity - [General Operations Specialist](https://feeny.ai/job/general-operations-specialist-clarity-remote-wkgm30858daf) - [Account Executive](https://feeny.ai/job/account-executive-clarity-remote-m14w6yxew0pv) - [Product Manager](https://feeny.ai/job/product-manager-clarity-remote-s1jzmazqa7w2) - [Product Support Operations Specialist](https://feeny.ai/job/product-support-operations-specialist-clarity-remote-s8e7kh5px325) - [Contracts & Billing Client Success Manager - School Background](https://feeny.ai/job/contracts-billing-client-success-manager-school-background-clarity-remote-wpkkdjdj1mnk)