---
title: 'Enrollment Specialist at Thyme Care'
canonical: 'https://feeny.ai/job/enrollment-specialist-thyme-care-remote-vb1v100sqxqf'
type: 'job'
last_seen: '2026-09-15'
---

# Enrollment Specialist at Thyme Care

- **Company:** Thyme Care
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/thyme-care/fc7f1eae-a24f-46b0-8267-cbdeffa8d4ac

## Job description

## OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

## WHAT YOU’LL DO

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. As the first touch point for members who are eligible for Thyme Care, Enrollment Specialists build a foundation of trust by listening deeply, and taking the time to understand each member’s needs so we can successfully enroll them into our program. You will also be responsible for carefully documenting member needs and preferences to enable our team to best care for each member. This role reports into our Enrollment Specialist Team Lead and in it you will be expected to make outbound calls to anywhere from around 80 - 100 prospective members every day, depending on your assignment. To ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks. Within your first three months, you will:

- Have completed virtual onboarding and training (three weeks long) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations.
- Be completing around 80 outbound calls with prospective members each day.
- Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
- Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
- Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
- Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
- Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goal.

THIS ROLE IS IDEAL FOR INDIVIDUALS WHO:

- Have experience in sales roles. You know how to build trust, listen deeply, and overcome objections, and you want to continue to hone this skill; or
- Are recent college graduates with 1+ years of experience in a fast-paced environment. Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity.

## WHAT LEADS TO SUCCESS

- A member-first Approach. You’re personally motivated by our mission and are passionate about helping people during one of the most challenging seasons in their lives.
- Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them.
- Growth Mindset. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
- Effective listener and communicator. You are a clear and articulate communicator, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.
- Comfort with technology. You have experience working with Zoom, Google Suite, and Slack, and are comfortable learning new technologies with minimal guidance.
- Start-up Flexibility.  You understand that rapid changes to the business, strategy, and priorities is par for the course and you are energized by start-up life.
- Private Working Environment. To ensure member privacy and compliance with healthcare privacy laws, you must operate in a private, quiet and secure environment during the entirety of your scheduled shifts, and have reliable, high speed internet available at all times (and the ability to check/verify this prior to joining).

Successful candidates are resilient, goal-oriented, adaptable, and energized by connecting with people during critical moments in their lives.

## OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life. Bonus potential: Bonus potential: Up to $833 per month (up to $10,000 annually) for exceptional performance. This bonus payout is discretionary and not a guaranteed component of compensation. New hires are eligible to participate in the bonus program only after successfully graduating from their 90-day probationary period. The shift for this role will be 9:00am–5:30pm EST, Monday through Friday. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer. Be cautious of [recruitment fraud](https://www.thymecare.com/fraudulent-job-offers), and always confirm that communications are coming from an official Thyme Care email.

## About Thyme Care

## Company Overview
- **One-liner**: Thyme Care partners with health plans, oncologists, and employers to provide technology-enabled, value-based oncology navigation and clinical support, improving outcomes and lowering costs for cancer patients.
- **Entity Type**: Private (health tech startup; funding stage not disclosed)
- **Headquarters**: Nashville, Tennessee, USA
- **Founded**: 2020
- **Founders**: Robin Shah and Dr. Bobby Green

## Core Business
- **Primary industry**: Healthcare IT / Oncology Navigation / Value-Based Care
- **Target customers**: Health plans, employers, oncologists, health systems (B2B)
- **Mission or purpose**: Dedicated to making sure every person with cancer receives the highest quality care and support.

## Products & Services
- **24/7 Navigation and Clinical Support**: Oncology-trained doctors, nurses, and social workers provide round-the-clock symptom triage, urgent/wellness visits, emotional care, and palliative support, alongside scheduling and logistics coordination.
- **Provider and Community Integration**: Partnerships with oncologists, primary care, specialists, and local resources to address social determinants like transportation and financial assistance, closing critical gaps.
- **Tech-Enabled, Risk-Aligned Model**: A platform that personalizes care at scale, delivers population health insights, and supports full-risk arrangements with payers and providers, driving better outcomes and lower costs.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metrics**: 8 million members have access to Thyme Care services; $4B+ in medical spend under management; 90% member satisfaction; 1,000+ partnered oncologists; 15-20% reduction in unnecessary acute care.
- **Notable Investors/Partners**: Humana (expanded value-based oncology agreement), AON (achieved $6M in savings under CMMI's EOM)
- **Growth Signals**: Recent press highlighting expansion of value-based agreements, strong member satisfaction scores, growing network of partnered providers.

## Competitive Advantages
- **Human-powered with tech enablement**: Combines a dedicated oncology-trained care team with AI-driven personalization and population health analytics.
- **Full risk-bearing model**: Takes on financial risk to align incentives across health plans, providers, and patients, differentiating from many navigation services.
- **Integrated ecosystem**: Works within existing provider systems rather than replacing them, fostering collaboration and reducing friction for both clinicians and patients.

## Strategic Focus
- Scaling value-based oncology partnerships with major health plans (e.g., Humana) and employers.
- Expanding provider network and deepening community integration to address social determinants.
- Continuing to invest in AI and data science to improve care personalization and operational efficiency.

## Why Work Here
- **Workplace culture**: Described as community-focused with regular team events, off-sites, lunches, and happy hours. Emphasizes well-being and inclusive culture.
- **Remote/Hybrid policy**: Hybrid workplace – headquartered in Nashville with opportunities for remote work across the country.
- **Perks & benefits**: Competitive compensation with equity; generous parental leave (16 weeks for either parent); choice of medical, dental, vision plans; generous vacation policy; strong company-wide emphasis on work-life harmony.
- **Engineering culture**: AI-enabled tools support recruiting; a dedicated Head of AI Platform and SVP of Engineering underscore commitment to tech innovation.
- **Values-driven**: “Act with our members in mind” and “Share in what we build” are core values; decision-making anchored in empathy and long-term member impact.

## Sources
1. [thymecare.com](https://www.thymecare.com/)
2. [thymecare.com/careers](https://www.thymecare.com/careers)
3. [thymecare.com/team](https://www.thymecare.com/team)
4. [thymecare.com](https://www.thymecare.com/hubfs/%5BTC%5D_%5BMedia_Fact_Sheet%5D%20July%202025.pdf) – Thyme Care Fact Sheet
5. [blog.thymecare.com](https://blog.thymecare.com/press/pr-humana-value-based-oncology-care-agreement-thyme-care) – Humana Expansion Press Release
6. [blog.thymecare.com](https://blog.thymecare.com/press/thyme-care-aon-achieves-6m-in-savings) – AON Savings Announcement
7. [thymecare.com/our-story](https://www.thymecare.com/our-story)
8. [jobs.ashbyhq.com/thyme-care](https://jobs.ashbyhq.com/thyme-care) – Careers Page (provided by user)

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