---
title: 'Enterprise Account Executive at Serval'
canonical: 'https://feeny.ai/job/enterprise-account-executive-serval-new-york-e644sht56mw1'
type: 'job'
last_seen: '2026-09-04'
---

# Enterprise Account Executive at Serval

- **Company:** Serval
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/serval/e953d2df-38b4-4706-b23a-326655f97a5e

## Job description

## WHO WE ARE

Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

## ROLE OVERVIEW

As an Enterprise Account Executive, you'll own Serval's target accounts across some of the most dynamic and fast-moving companies in the market. You'll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives to help organizations transform their workflows through AI automation.

You'll collaborate closely with our founders and product team to shape Serval's enterprise motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.

## WHAT YOU’LL DO

- Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
- Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
- Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval's value proposition.
- Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
- Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
- Create repeatable playbooks for Serval's enterprise motion — deal structure, pricing, and expansion strategy.
- Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).

## WHAT YOU’LL NEED

- 4+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
- Proven success selling technical or workflow automation platforms into 1–5K employee organizations across multiple stakeholders.
- Expertise running consultative sales cycles (2–6 months) with VP-level buyers in IT, Security, or Operations.
- Skilled in strategic account planning, multi-threading, and executive communication.
- High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
- Exceptional presentation, negotiation, and storytelling skills.
- Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.

## NICE TO HAVE

- Previous experience at high-velocity SaaS companies.
- Experience joining or helping scale an early-stage startup (Series A–D).
- Recognition for top performance — President's Club, top 10%, or rapid promotions.
- Familiarity with AI, ITSM, or workflow automation categories.
- Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.

## WHAT WE OFFER

- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.

## About Serval

## Core Business
- **Primary industry**: IT Service Management (ITSM), Enterprise Software, AI-powered Automation
- **Target customers**: B2B; IT, Security, HR, and Workplace teams at mid-market and enterprise organizations
- **Mission statement**: “Reimagining the employee support experience” by helping everyone get out of the help desk and back to the work they enjoy.

## Products & Services
- **Serval Platform (AI-Native ITSM)**: A unified help desk, access management, and automation platform. Includes AI agents (Help Desk Agent, Automation Agent, Insights Agent) that handle requests, provision access, answer knowledge base questions, and surface workflow suggestions. Supports natural-language workflow creation, code-based workflows with no-code UI, and flexible deployment (cloud, hybrid, self-hosted).
- **Access Governance & Provisioning**: Manages access requests for any app, resource, or role with customizable policies, approvals, just-in-time provisioning, and automatic deprovisioning via SCIM, API, or AI-generated workflows.
- **Asset Management**: Automatically reconciles data from MDM, procurement, IdP, and HRIS into a single source of truth.
- **Knowledge Base**: Built-in docs with sync from Notion, Google Drive, Confluence; AI agent surfaces answers instantly.
- **Compliance & Security**: SOC 2, HIPAA, GDPR compliant; SIEM integration; role-based access control; auditor-friendly logging.

## Market Standing
- **Valuation**: $1 billion (post-money, as of Series B in December 2025)
- **Total Funding**: $127 million
  - Seed (Oct 2025): $5M
  - Series A (Nov 2025): $47M led by Redpoint
  - Series B (Dec 2025): $75M led by Sequoia Capital
- **Notable Investors/Partners**: Sequoia Capital, Redpoint, and other top-tier investors.
- **Growth Signals**: Headcount grew 494.7% year-over-year (from ~10 to 58 employees); 43 active job postings; expanding into UK, Malaysia, Switzerland; high-profile talent from ServiceNow, Verkada, Rippling, Scale AI.

## Competitive Advantages
- **AI-native architecture**: Entire platform built around AI agents, not bolted-on AI. Workflows created via natural language.
- **Code-based workflows with no-code simplicity**: Workflows stored as code (Git-friendly) but editable in a UI – appeals to both engineers and non-technical teams.
- **Flexible deployment**: Cloud, hybrid, or fully self-hosted – rare for modern SaaS, attractive to regulated enterprises.
- **Compliance out of the box**: SOC 2, HIPAA, GDPR, SIEM integration – reduces friction for enterprise sales.
- **Two-way sync with existing ticketing systems**: Low migration barrier; can integrate with current tools.

## Strategic Focus
- **Product expansion**: Continuing to build out AI agent capabilities, access governance, and workflow automation.
- **Go-to-market**: Scaling sales and customer success teams (mid-market and enterprise); building brand as the “AI platform for employee support.”
- **Global reach**: Opening presence in Europe and Asia to serve multinational clients.
- **Hiring aggressively**: 43 open roles across engineering, sales, marketing, design, and customer success.

## Why Work Here
- **Culture**: Described as “elite team of builders and sellers” with a focus on stunning colleagues; “Work hard. Celebrate often.”
- **Remote/hybrid/office**: Headquarters in San Francisco; roles likely hybrid or on-site (many postings indicate location). Some remote-friendly roles may exist.
- **Notable perks**: Working on a generational company; fast-growing startup with strong funding; opportunity to define the AI-native ITSM category.
- **Engineering culture**: Emphasis on code-based workflows, Git integration, and AI agent development. Strong technical team with alumni from top companies (ServiceNow, Verkada, Rippling, Scale AI).
- **Growth trajectory**: 494.7% headcount growth YoY, $1B valuation, recent Series B – high momentum and opportunity for impact.

## Sources
1. [serval.com](https://www.serval.com/)
2. [serval.com/careers](https://www.serval.com/careers)
3. [linkedin.com/company/getserval](https://www.linkedin.com/company/getserval)
4. [cbinsights.com/company/serval](https://www.cbinsights.com/company/serval)
5. [serval.com/serval-news/serval---operating-principles](https://www.serval.com/serval-news/serval---operating-principles)

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