---
title: 'Enterprise Account Executive, West at Assembled'
canonical: 'https://feeny.ai/job/enterprise-account-executive-west-assembled-united-states-c4954xfpex0g'
type: 'job'
last_seen: '2026-11-12'
---

# Enterprise Account Executive, West at Assembled

- **Company:** Assembled
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-08
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.ashbyhq.com/assembledhq/539df75d-076c-4017-8d4e-55b868a31069

## Job description

## About Assembled

Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved. Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments. More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust [Assembled](https://www.assembled.com/customers). We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.

## The role and opportunity

The market is moving our way. The legacy workforce management vendors that dominate the Fortune 500 have moved under private equity ownership. Large enterprises running those systems are taking a hard look at what comes next, and many of them are deciding how AI fits into their support operation at the same time. That creates an opening for Assembled, and an opportunity for a seller to win enterprise accounts and build a significant book of business.

To capture that opportunity, we are hiring an Enterprise Account Executive to grow Assembled inside the Fortune 500 across the western United States. You will be one of our first enterprise sellers and you will own a large territory with no ceiling on what it can become.

Your book will include two kinds of accounts. Some are existing customers with plenty of room to expand across business units, regions and products. Others are large companies locked into incumbent contracts, where winning means building relationships now and being the obvious choice when the renewal comes up in 12 or 24 months. You will need the patience for the second kind and the urgency for the first.

We want someone who runs a territory like a CEO runs a business. You decide where to spend your time, build your own pipeline, bring in the right people from our team at the right moment, and forecast with accuracy. You will work closely with our founders and leadership and help shape how Assembled sells to the largest companies in the world.

This role is remote within the Western United States, with regular travel to customer sites across your territory.

## What you'll do

- Own a territory of Fortune 500 and large enterprise accounts across the western U.S., including new logos and existing customers
- Build pipeline from scratch through outbound, executive relationships, partners and your own network
- Map and multithread complex organizations, from VPs of Customer Support and Workforce Management up to the COO, CFO and CIO
- Run full sales cycles, including discovery, business cases, security review, legal, procurement and multi-year negotiations
- Track incumbent contract dates across your territory and build multi-quarter plans to win accounts at renewal
- Grow existing customers by expanding into new teams, geographies, BPO partners and AI use cases
- Sell our full platform, which combines seat-based pricing for workforce management and AI Copilot with usage-based pricing for AI Agents, and help customers forecast and budget as their AI usage grows
- Forecast your business accurately and run account plans for your largest opportunities
- Feed what you learn back into our enterprise playbook, product roadmap and messaging

## About you

- 8+ years of closing experience in enterprise software, with a consistent record of beating quota
- A history of winning and growing six- and seven-figure deals with Fortune 500 companies
- Experience selling workforce management, contact center or CX technology is a strong plus. We will also look closely at people who have sold other operations software to the Fortune 500, or any technology to customer-facing teams such as support, sales or service. Experience selling a consumption-based product is also a plus
- You know how large companies buy. You have navigated annual budget cycles, procurement, security reviews and long legal redlines, and you know how to keep a deal moving through all of it
- You build your own pipeline and do not wait for inbound. An existing network of executives in support, CX or operations is a real advantage
- You are entrepreneurial and resourceful, and you like the idea of building an enterprise motion at a company where your work shapes the process
- You write and speak clearly and can hold your own with a COO or a CFO

Our U.S. benefits

- Generous medical, dental, and vision benefits
- Flexible time off
- Monthly credits to spend on each: wellness, Assembled customers, commuting, and AI tools
- Paid parental leave
- 401(k) plan enrollment

The on-target earnings range for this role is $300,000 to $350,000, with a 50/50 split between base salary and variable compensation. Base salary ranges from $150,000 to $175,000. Commission is uncapped, with accelerators above quota. The role also includes a meaningful equity grant. Final compensation depends on experience, location and qualifications.

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

## About Assembled

## Company Overview
- **One-liner**: Assembled provides a unified workforce management platform that blends human agents, AI agents, and BPO vendors to help customer support teams forecast, schedule, and optimize operations.
- **Entity Type**: Private (Series B – $51M raised in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Ryan Wang (CEO) and John Wang (CTO)

## Core Business
- **Primary industry**: Workforce management software for customer support / contact centers
- **Target customers**: B2B – enterprises and mid-market support teams (e.g., Etsy, Robinhood, Stripe, HubSpot, Autodesk)
- **Mission or purpose statement**: “Elevate customer support through AI-powered software that makes life easier for customers and employees.” [assembled.com](https://www.assembled.com/about)

## Products & Services
- **AI Agents**: Chat, email, SMS, and voice bots that handle customer resolutions end-to-end, connected to internal tools and policies. (SaaS / AI)
- **AI Workforce Management**: Scheduling, forecasting, and real-time analysis powered by machine learning to manage blended workforces (humans + AI + BPOs). (SaaS)
- **AI Copilot**: Real-time assistance for support agents – surfaces knowledge, suggests responses, automates translations, and streamlines handoffs. (SaaS)

All products are integrated into a single platform. The company emphasizes strong API integrations with the existing tech stack. [assembled.com](https://www.assembled.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of ~$9.5M (LinkedIn estimate, 2025), Total funding of $70.7M (Seed, Series A, Series B)
- **Notable Investors/Partners**: Emergence Capital (Jake Saper – Board Member), NEA (Vanessa Larco – Board Member), Hilarie Koplow-McAdams (Board Observer, former President of New Relic), Stripe (seed investor). [assembled.com/about](https://www.assembled.com/about)
- **Growth Signals**:
  - 4.5 billion events scheduled through the platform in 2025.
  - Case study clients report 66% reduction in phone wait times, 40% reduction in chat wait time, 2x faster resolution, and 80+% scheduling automation.
  - Over 50,000 agents scheduled per month across 15 global offices.
  - Headcount of 111 employees (YoY slight decrease of -0.7%, but active job postings increasing 7.7% year-over-year).
  - LinkedIn followers grew 40% in the past year. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Competitive Advantages
- **Unified platform** – The only solution that manages in-house human agents, AI agents, and BPO vendors on a single dashboard with real-time recommendations.
- **AI-native intelligence** – Uses actual case history to pinpoint automation opportunities and measure savings, blending human empathy with AI efficiency.
- **Enterprise-grade compliance** – SOC 2, GDPR, and HIPAA compliant with granular permissions and audit readiness.
- **Deep integrations** – Connects to the entire support tech stack, making adoption seamless for existing teams.

## Strategic Focus
- Accelerate AI transformation of customer support by helping organizations deploy AI agents alongside human staff.
- Expand globally – operates in the US, UK, India, Germany, Singapore, and Canada; recent offices in New York and San Francisco.
- Continue building out the AI Copilot and Workforce Management features to drive measurable savings and operational improvements for clients.

## Why Work Here
- **Flexible work arrangements** – Hybrid/remote options with a home-office credit for remote employees. In-office perks include catered lunches 5x/week, pet-friendly environment, and good snacks. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Competitive compensation and equity** – Encourages an owner mentality; full health, dental, vision insurance plus 401(k) plan.
- **Monthly stipends** – For wellness (gym, etc.) and continued learning/development.
- **Visa sponsorship** – The company sponsors employment visas for US roles.
- **Culture** – Values empathy, curiosity, and determination. Emphasizes “act like a support agent,” making feedback a gift, and being the best partner. Described as low-ego, high-impact environment. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Open roles** – 28 active job postings (as of mid-2025) across engineering, product, sales, customer success, and marketing. Notable roles include Software Engineer – AI Agents and Engineering Manager – Forecasting & Scheduling. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Sources
1. [assembled.com](https://www.assembled.com/)
2. [assembled.com/about](https://www.assembled.com/about)
3. [assembled.com/careers-at-assembled](https://www.assembled.com/careers-at-assembled)
4. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Other roles at Assembled

- [Enterprise Sales Development Representative (SDR)](https://feeny.ai/job/enterprise-sales-development-representative-sdr-assembled-new-york-3vennny6xm74) — New York, NY
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-assembled-san-francisco-nm45sskp36dq) — San Francisco, CA
- [Enterprise Sales Engineer](https://feeny.ai/job/enterprise-sales-engineer-assembled-new-york-rzvyggvjksqg) — New York, NY
- [Senior Field Marketing Manager, EMEA](https://feeny.ai/job/senior-field-marketing-manager-emea-assembled-london-19zr59qwt335) — London, United Kingdom
- [Software Engineer, Workforce Operations](https://feeny.ai/job/software-engineer-workforce-operations-assembled-united-states-gqmppj65apbc) — United States
- [Product Manager, Agentic Workforce Operations](https://feeny.ai/job/product-manager-agentic-workforce-operations-assembled-san-francisco-7m4vqqqdjjp6) — San Francisco, CA
- [Head of Growth Marketing](https://feeny.ai/job/head-of-growth-marketing-assembled-san-francisco-dherdm5x4y5r) — San Francisco, CA
- [Head of Sales Engineering](https://feeny.ai/job/head-of-sales-engineering-assembled-san-francisco-n4dfp8pz4qzy) — San Francisco, CA
- [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-assembled-san-francisco-5e8as9j6g6z4) — San Francisco, CA
- [Customer Strategist](https://feeny.ai/job/customer-strategist-assembled-san-francisco-54dbh1jdzgca) — San Francisco, CA