---
title: 'Enterprise Account Manager at Elyos'
canonical: 'https://feeny.ai/job/enterprise-account-manager-elyos-london-9g9mc65pzd81'
type: 'job'
last_seen: '2026-10-20'
---

# Enterprise Account Manager at Elyos

- **Company:** Elyos
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/elyos/75768707-7970-4b6d-916e-e21421863508

## Job description

## About Elyos AI

We’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.

We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we’ve been growing revenue ~30% month on month and shipping fast. It’s been wild so far - and we’re just getting started. We recently raised a $13m series A to turbocharge our growth.

## The role

Our enterprise customers deploy AI agents across teams, use cases and regions. You’ll own these deployments from initial scope through to launch, adoption and expansion. You’ll manage our largest accounts, lead complex rollouts and build relationships with senior stakeholders. This combines customer success, technical delivery and commercial ownership. You’ll be hands-on in the product, configuring agents and making sure they deliver results.

## What you’ll do

- Own enterprise accounts: lead executive relationships, deployment plans and business reviews, keeping customers confident and commitments on track.
- Deliver multi-agent rollouts: plan deployments across teams and regions, define success criteria and take each agent from pilot to production.
- Get hands-on with the product: configure agents, test conversation flows, work with integrations and troubleshoot issues.
- Prove customer value: track performance against outcomes such as bookings, costs and revenue, and use the results to guide the next phase.
- Drive renewals and expansion: own retention and growth across your accounts, identify new opportunities and build the commercial case.
- Manage account risks and incidents: spot problems early, coordinate responses and keep stakeholders informed.
- Shape the product: turn customer needs into clear requirements and work with Engineering to remove barriers to scale.
- Build repeatable playbooks: make each enterprise deployment faster and more effective than the last.

## What you’ll bring

- 5+ years in customer-facing B2B software roles, including at least two owning enterprise accounts.
- Experience in technical account management, strategic customer success, implementation or deployment, with commercial responsibility.
- Confidence managing directors and C-level stakeholders, including through setbacks.
- Ownership of renewal, expansion or net revenue retention targets.
- Experience delivering complex, multi-phase programmes across teams or regions.
- Technical confidence configuring products, working with integrations and reading API responses, logs and code. Production coding isn’t required.
- Clear communication with both executives and engineers, and the initiative to move work forward in a fast-growing startup.

Useful but not required

- Experience deploying AI agents, voice AI or LLM-based products.
- Experience working within customer operations during a rollout.
- Familiarity with CRM, telephony or field-service integrations.
- Early-stage startup experience or coding skills.

## How we work

- Based at our London HQ near Old Street, five days onsite with travel to customers
- Work closely with Customer Success, Engineering and the founders.
- Hands-on ownership of customer delivery and commercial outcomes.

## Perks & Benefits

- 💸 Competitive salary & equity - we are building together, we win together
- 💪 Wellhub Gold subscription - access 1000's of gyms and health related activities (inc. GymBox, 1Rebel, F45 etc)
- 📚 AI-focused learning & development - stay ahead of the curve.
- ✈️ Team socials & annual offsites - cool destinations included (last year we went to Greece!).
- 🏥 Private healthcare - because your well-being matters.

## About Elyos

## Company Overview
- **One-liner**: Elyos AI builds fully autonomous AI customer service agents specifically designed for trades and field services businesses.
- **Entity Type**: Private (Series A)
- **Headquarters**: London, United Kingdom
- **Founded**: 2023
- **Founders**: Adrian Johnston (Co-CEO), Panos Stravopodis (Founder & CTO), Philippa Brown (Co-Founder)

## Core Business
- **Primary industry**: Artificial Intelligence / Field Service Software
- **Target customers**: B2B — trades businesses (plumbers, electricians, HVAC, fire & security, facilities managers) and field service operators
- **Mission or purpose**: To bring AI to the trades and field services, ensuring every call is answered, every job is captured, and both customers and operators have a better experience.

## Products & Services
- **AI Sales Executive**: A trained AI sales agent that handles inbound leads, books jobs, and chases quotes to keep the pipeline warm.
- **Scheduling AI Assistant**: Automates job scheduling optimized for engineer location, skillset, and customer preference.
- **Appointment Reminder AI Agent**: Reduces no-access rates with daily reminders to customers.
- **Daytime AI Agent**: A fully autonomous customer service rep that answers calls, manages emails, and books jobs during business hours.
- **Out-of-hours AI Agent**: Covers phone lines 24/7, handling after-hours calls and dispatching engineers.
- **Field Engineer AI Assistant**: Automates end-of-day paperwork and admin for field engineers.
- **Customer Insights Platform**: AI-powered analytics to understand customers better and improve service.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **$16.6M** (as of Series A in 2026)
- **Notable Investors/Partners**: Blackbird Ventures (led Series A), Y Combinator (Summer 2023 batch), Pi Labs
- **Growth Signals**: 
  - Rapid adoption across the UK and beyond since founding in 2023
  - Handling thousands of calls daily with fully autonomous AI Agents
  - Expanding internationally in 2026 (Belgium and Singapore presence)
  - Customer Amax (London fire & security) reports 30% of technical calls handled with no human intervention
  - Team size of 22 employees

## Competitive Advantages
- **Deep domain expertise**: Founders have nearly a decade of experience in field services (Pip Brown ran operations for 1,000+ engineers at OVO Energy; Panos Stravopodis built the operating system for those engineers; Adrian Johnston optimized call centers at BCG).
- **Fully autonomous, not just chatbots**: AI agents behave like effective front-office staff — deeply integrated with trades CRMs, always available, and trained on the realities of trade businesses.
- **Vertical-specific AI**: Built specifically for trades and field services, not generic AI — leading to higher booking rates, faster response times, and lower operational overhead.
- **Y Combinator backing**: Part of the prestigious Summer 2023 batch.

## Strategic Focus
- **Expanding engineering, operations, and go-to-market teams** (actively hiring)
- **Deepening integrations** with leading field-service Job Management Systems
- **Launching new AI agent capabilities** across voice, email, and messaging
- **International expansion** in 2026 (already has presence in Belgium and Singapore)

## Why Work Here
- **Culture**: A fast-moving, mission-driven startup backed by Y Combinator, building AI that runs real-world businesses. The team is small (22 people) and highly collaborative.
- **Remote/Hybrid Policy**: Not explicitly stated, but headquarters is in London with team members in Belgium and Singapore, suggesting flexible/remote-friendly operations.
- **Notable Perks**: 
  - Founding team experience from OVO Energy, Bulb, Funding Circle, Bynder, and BCG
  - Opportunity to work on cutting-edge AI in a massive, real-world industry
  - Open roles include Founding Software Engineer (£150K - £250K GBP), Founding Account Executive, Founding Solutions Engineer, and Founding Customer Success
- **Engineering Culture**: Led by Panos Stravopodis, a CTO with 15+ years of experience leading engineering teams (VP of Engineering at Bulb/Zoa with 150+ person team). They are building the first fully autonomous AI Customer Service Reps for trades.

## Sources
1. [elyos.ai](https://elyos.ai/)
2. [elyos.ai - Blog](https://elyos.ai/blog/elyos-ai-raises-a-13m-series-a-to-build-ai-agents-trades)
3. [Y Combinator - Elyos AI](https://www.ycombinator.com/companies/elyos-ai)
4. [LinkedIn - Elyos AI](https://uk.linkedin.com/company/elyosai)
5. [Careers Page](https://jobs.ashbyhq.com/elyos)

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