--- title: 'Enterprise Account Manager at Kastle' canonical: 'https://feeny.ai/job/enterprise-account-manager-kastle-san-francisco-ttmpyhtae8td' type: 'job' last_seen: '2026-10-24' --- # Enterprise Account Manager at Kastle - **Company:** Kastle - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-24 - **Apply:** https://jobs.ashbyhq.com/kastle/56187729-0f4e-42ac-8c97-26b44bd08209 ## Job description ## About Kastle Kastle is building the AI employee for financial services. We work with some of America's largest banks, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives. We've processed over $2 billion in transactions and are backed by Insight Partners and Y Combinator. If you are interested in selling the best product in the market and help large enterprise lenders and banks transform their operations, apply below. We just raised a $24M Series A and are growing fast! ## About the Role We’re looking for a Enterprise Account Manager to own Kastle's relationships with the largest lenders and servicers in the mortgage industry. You’ll be the person their executives call. You’ll make sure Kastle stays top of mind across every account and turn that trust into renewals and expansion. This role requires a strategic mindset, a consultative approach, and the ability to navigate complex enterprise sales cycles. You'll be instrumental in expanding Kastle's impact and reshaping the industry by introducing AI agents across the operations of the largest banks and lenders in the country. Location preference: San Francisco, CA. ## What You’ll Do - Own a book of Kastle’s largest accounts after go-live, with full responsibility for renewal and expansion - Build and maintain relationships with multiple senior stakeholders in every account, including the economic buyer - Run quarterly business reviews that show execs the impact Kastle is driving and where we go next - Be onsite with customers regularly. Know their business, their org chart, and their priorities this quarter. - Identify and close expansion opportunities across new agents, lines of business, and channels - Demo and pitch new Kastle agents and product releases to the right people at the right time - Spot issues before customers feel them. Know when something is stuck and get it unstuck with our deployment and engineering teams. - Plan every renewal early, with no surprises - Bring customer insight back to the founders to shape product direction ## What We Are Looking For - 5+ years in account management, customer success, or enterprise sales at a company selling into the operations of banks, lenders, or servicers - Proven track record of carrying and hitting an expansion or NRR quota - Deep understanding of how banks and lenders operate lending, including default, loss mitigation, escrow, and the contact center - History of building trusted relationships with EVP- and C-level executives - Strong solution selling skills. You grow accounts by understanding the customer’s business, not by pushing product. - Comfortable demoing technical products live and explaining AI to both technical and non-technical audiences - Hands-on experience with AI tools in your own work - Mentally agile. You think on your feet in a room of senior execs. - Service mindset. You’re reliable, you follow up, and everything you do is in service of the customer. ## Preferred Qualifications - Experience as an operator in the mortgage industry - Experience at an early-stage or high-growth startup - Experience managing accounts at the largest US banks or servicers ## Why Join Kastle - Opportunity to shape the future of consumer lending at one of the fastest-growing AI companies in financial services, and working with the some of the best people on the planet. - Own relationships with a market-leading AI platform that’s already live in production with 10 of the top 25 servicers in the country - Competitive base salary with uncapped commission potential - Equity options to share in the company’s success - Great team: work side by side with a world-class team product and GTM teams that will reshape the trajectory of your career - Comprehensive health, dental, and vision insurance ## About Kastle ## Core Business - **Primary industry**: Consumer lending / Mortgage servicing technology (Fintech) - **Target customers**: FDIC-insured banks, independent mortgage banks (IMBs), and large consumer lenders (B2B, Enterprise) - **Mission or purpose statement**: To help traditional financial services companies better interface with their customers by automating high-volume phone calls with compliant AI agents. ## Products & Services - **Avery (Servicing Agent)**: AI voice agent that handles borrower inquiries, payment collection, escrow questions, and loss mitigation. Integrates with ICE’s MSP system. - **Collections Agent**: Automates payment reminders, engages delinquent borrowers early, and recovers past-due accounts. - **Compliance Agent**: Monitors and scores every interaction against regulations (FDCPA, TILA, UDAAP, RESPA, TCPA) for 100% QA coverage. - **Loan Officer Assistant**: Qualifies new loan inquiries and automates pre-qualification calls. - **Sentinel (QA & Compliance Agent)**: Real-time monitoring and automated scorecards for borrower calls and servicing documentation. - **Agent Builder**: Allows lenders to turn SOPs into AI agents using natural language, with no-code configuration. - **Platform features**: Omnichannel support (voice, SMS, email, chat), simulation testing, transparent observability, and integration with existing contact center, payment processor, and LMS systems. ## Market Standing - **Valuation**: Not disclosed (private startup) - **Key Metric**: Total funding of $510,000 (Pre-seed round led by Y Combinator, June 2024) - **Notable Investors/Partners**: Y Combinator (lead), ICE Mortgage Technology (integration partner) - **Growth Signals**: - Headcount: 10 employees (+66.7% YoY) - Won LendingTree’s 2024 Innovation Challenge (Nov 2024) - Featured in a16z’s February 2025 fintech newsletter on voice AI - Integration with ICE’s MSP servicing system (April 2026) - Most deployed AI voice agents in the mortgage industry (per website) - Active job postings: 8 positions, with 300% yearly increase in listings ## Competitive Advantages - **Purpose-built for compliance**: Pre-trained on key lending regulations (FDCPA, TILA, UDAAP, RESPA, TCPA) with a proprietary Compliance Engine. - **Enterprise-grade integrations**: Direct connectivity with ICE’s MSP (the dominant mortgage servicing system) and other core systems. - **Fast time to value**: Go-live in days with out-of-the-box agents that map to existing workflows. - **Transparent AI**: All responses are fully explainable with built-in reasoning, enabling audit-ready operations. - **Battle-tested track record**: Claims to have the most deployed AI voice agents in the mortgage industry, with proven metrics (70% lower cost per call, 40% lower handle time, 90%+ CSAT). ## Strategic Focus - Deepening integrations with core mortgage systems (e.g., MSP) to reduce friction for large lenders. - Scaling the AI agent workforce across the full lending lifecycle (origination, servicing, collections, compliance). - Expanding from voice to true omnichannel (SMS, email, chat) and adding more pre-built agent types. - Growing the enterprise customer base among FDIC-insured banks and IMBs. ## Why Work Here - **Culture**: Early-stage YC startup with a small, high-agency team (10 people). Founders have strong product/engineering backgrounds (Redfin, Verkada). Emphasis on building mission-critical AI for a regulated industry. - **Work policy**: Based in San Francisco (185 Channel Street). Likely in-office given the early stage and need for close collaboration. - **Notable perks/engineering culture**: Opportunity to work on proprietary inference technology, compliance engine, and real-time AI systems. Roles span applied AI, forward deployment, and product management. High ownership and impact from day one. - **Growth trajectory**: Rapid headcount growth (66% YoY), multiple open roles, and strong market traction suggest significant career growth potential. ## Sources 1. [kastle.ai](https://www.kastle.ai/) 2. [ycombinator.com](https://www.ycombinator.com/companies/kastle) 3. [linkedin.com](https://www.linkedin.com/company/kastleai) 4. [cbinsights.com](https://www.cbinsights.com/company/kastle) 5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/kastle/jobs) ## Other roles at Kastle - [Head of Talent](https://feeny.ai/job/head-of-talent-kastle-san-francisco-h30jjdk60fjb) — San Francisco, CA - [Technical Recruiter](https://feeny.ai/job/technical-recruiter-kastle-san-francisco-vchzn0vqtvy5) — San Francisco, CA - [Founding Growth Lead](https://feeny.ai/job/founding-growth-lead-kastle-san-francisco-x71qwr2s6j58) — San Francisco, CA - [Head of Sales](https://feeny.ai/job/head-of-sales-kastle-san-francisco-d0xkyqh7a74w) — San Francisco, CA - [Software Engineer - Intern](https://feeny.ai/job/software-engineer-intern-kastle-san-francisco-25ekajcm3kk7) — San Francisco, CA - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-kastle-san-francisco-w8f083jn8y91) — San Francisco, CA - [AI Deployments Lead](https://feeny.ai/job/ai-deployments-lead-kastle-san-francisco-dk0d9gy0kw3b) — San Francisco, CA - [Mortgage Originations Process Specialist](https://feeny.ai/job/mortgage-originations-process-specialist-kastle-san-francisco-cpcar50m80p4) — San Francisco, CA - [Founder's Office](https://feeny.ai/job/founder-s-office-kastle-san-francisco-cfysxyhxtfnp) — San Francisco, CA - [AI Trainer (Part-time)](https://feeny.ai/job/ai-trainer-part-time-kastle-remote-gawt2gvp2g56)