---
title: 'Enterprise Account Manager at Phonely'
canonical: 'https://feeny.ai/job/enterprise-account-manager-phonely-san-francisco-8eedcatebres'
type: 'job'
last_seen: '2026-10-15'
---

# Enterprise Account Manager at Phonely

- **Company:** Phonely
- **Location:** San Francisco, CA
- **Compensation:** $120k–$180k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/phonely/4b89bed1-7a2f-4a35-953d-5810825d2231

## Job description

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.

Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. Our enterprise accounts are scaling fast, and we need someone who can own those relationships and grow them.

## About the Role

We're hiring an Enterprise Account Manager to own the post-sale relationship with our largest customers. These are companies running thousands of calls per day through Phonely, replacing entire call centers with AI, and they need a dedicated person making sure they're getting maximum value and expanding their usage over time.

This is not a "check in once a quarter" role. You'll be deeply embedded with your accounts, understanding their call workflows, monitoring performance, running business reviews, and identifying opportunities to expand. You'll be the person these executives call when they need something, and the person who makes sure Phonely delivers.

You'll work closely with our CS, engineering, and sales teams and report directly to leadership. If you've managed enterprise accounts in telecom, SaaS, or contact center technology, and you know how to protect and grow revenue, this is your role.

## What You'll Do

- Own a portfolio of enterprise accounts and be accountable for retention, expansion, and customer satisfaction
- Build and maintain executive-level relationships with key stakeholders at each account
- Run quarterly business reviews with data on performance, ROI, and optimization opportunities
- Identify upsell and cross-sell opportunities based on customer usage and business needs
- Coordinate with engineering and CS on feature requests, escalations, and product feedback
- Develop account plans with clear growth targets and risk mitigation strategies
- Monitor account health metrics and proactively address churn signals
- Partner with sales on renewals and contract expansions
- Translate customer needs into actionable product insights for the team
- Represent Phonely at industry events and customer meetings

## What You'll Bring

- 4+ years in enterprise account management, customer success, or strategic accounts
- Experience managing accounts with $100K+ ARR
- Strong executive communication skills, both written and verbal
- Proven track record of retaining and expanding enterprise accounts
- Comfortable with technical products and able to speak credibly about APIs, integrations, and data flows
- Highly organized with strong deal and project management skills
- Experience in SaaS, telecom, contact centers, or AI is strongly preferred

## Nice to Have

- Existing relationships in insurance, BPO, healthcare, or financial services
- Experience with call center technology (Five9, Genesys, NICE, Talkdesk, Twilio)
- Background in solutions consulting or technical account management

## Why Join Phonely

We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco, meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the founders and have real ownership over our most important customer relationships.

Interview Process

1. 15-min intro call to evaluate fit
2. Deep dive on account management experience with a team member
3. Case study: present an account growth strategy for a sample enterprise customer
4. Final conversation with leadership

## About Phonely

## Company Overview
- **One-liner**: Phonely provides lifelike AI voice agents that answer business phone calls, manage chats and SMS, and automate customer interactions across channels.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2023
- **Founders**: Not publicly listed (CEO: William Bodewes)

## Core Business
- **Industry**: Voice AI / Customer Communication Automation
- **Target Customers**: B2B – SMBs to Fortune 500 enterprises; verticals include healthcare, home services, legal, insurance, real estate, e‑commerce, and contact centers.
- **Mission**: *“Building technology that lets businesses provide better support to their customers, lets doctors see more patients, and lets the rest of us never get put on hold again.”* [phonely.ai/about](https://www.phonely.ai/about)

## Products & Services
- **Phonely AI Receptionist**: Natural, human‑like voice agent that handles inbound calls – appointment scheduling, lead qualification, routing, payments, follow‑up, and outbound outreach. Supports 100+ languages and voice cloning. [phonely.ai](https://www.phonely.ai/)
- **Omnichannel Platform**: Extends AI agents to phone, live chat, SMS, and API – delivering consistent experiences across channels.
- **Analytics & Optimization**: Call recording, transcription, AI‑powered insights, and performance dashboards to continuously improve conversations.
- **Custom Workflows**: Configurable conversation flows, scripts, tone, routing logic, and escalation paths. Integrates with CRMs, scheduling software, and other business tools.
- **Compliance & Security**: SOC 2, HIPAA, GDPR, CCPA, PCI compliant – built for regulated, high‑stakes conversations.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Raised **$16.5 M** in total funding (Series A of $16 M closed in 2026). [cbinsights.com](https://www.cbinsights.com/company/phonely)
- **Notable Investors**: Y Combinator, Base10 Partners, Etech, EngageCX, TSA Telco Group (over 10 investors total).
- **Growth Signals**:
  - **10,000+** businesses using the platform
  - **100,000+** calls per day processed
  - **70%** reduction in operational costs reported by customers
  - **70%** of businesses set up in less than 5 minutes
  - Trusted by Fortune 500 companies and backed by leading accelerator Y Combinator.

## Competitive Advantages
- **Lifelike AI**: Voice agents built by PhD researchers with natural turn‑taking, emotion handling, and voice cloning that sounds human.
- **Omnichannel Unity**: One platform for phone, chat, SMS, and API – not just voice.
- **Enterprise‑Grade Compliance**: Supports HIPAA, SOC 2, GDPR, CCPA, and PCI out of the box – critical for healthcare, legal, and finance.
- **Rapid Deployment**: 70% of businesses go live in under 5 minutes; enterprise gets dedicated setup teams.
- **Deep Integrations**: Pre‑built connectors to CRMs, scheduling tools, and payment systems – zero human intervention possible.

## Strategic Focus
- **Scale AI‑First Customer Communication**: Expand the platform’s capability to handle millions of calls while maintaining quality and compliance.
- **Vertical Expansion**: Deepen workflows for high‑regulation industries (healthcare, legal, insurance).
- **Community & Partner Ecosystem**: Host webinars, roundtables, and a Slack community to share playbooks and foster customer success.
- **Continuous Optimization**: Use analytics and machine learning to make every agent smarter and every call more effective.

## Why Work Here
- **Culture**: Values include *customer obsession*, *intensity* (fast shipping and iteration), *attention to detail*, and *trust* (building for regulated environments).
- **Team**: Composed of AI researchers, engineers, operators, and customer‑obsessed builders – described as “people who know voice AI is hard.”
- **Impact**: Work on a platform that handles 100K+ daily calls for 10K+ businesses, from small clinics to Fortune 500 enterprises.
- **Growth**: Join an early‑stage (Series A) company backed by Y Combinator, with significant runway and customer traction.
- **Work Model**: Not explicitly stated as remote or hybrid; HQ in San Jose, CA. Careers page lists open positions.
- **Perks**: Opportunity to shape the future of voice AI, work with PhD researchers, and build at the intersection of AI and real‑world customer communication.

## Sources
1. [Phonely AI – Product & Company Overview](https://www.phonely.ai/)
2. [Phonely About Page – Mission & Team](https://www.phonely.ai/about)
3. [Phonely Careers Page](https://www.phonely.ai/careers)
4. [CB Insights – Funding, Investors, HQ Details](https://www.cbinsights.com/company/phonely)

## Other roles at Phonely

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