---
title: 'Enterprise AI Systems Engineer at Juul Labs'
canonical: 'https://feeny.ai/job/enterprise-ai-systems-engineer-juul-labs-austin-p007sh5gjhbw'
type: 'job'
last_seen: '2026-10-20'
---

# Enterprise AI Systems Engineer at Juul Labs

- **Company:** Juul Labs
- **Location:** Austin, TX / Dallas, TX / San Francisco, CA / Washington, DC
- **Compensation:** $126k–$206k
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/juullabs/jobs/8204347

## Job description

## THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

## ROLE AND RESPONSIBILITIES:

- You own these platforms end to end. What you build gets used across the whole company, and you decide how AI runs here rather than inheriting someone else's design.
- Administer our enterprise Claude, Gemini, OpenRouter, Cursor and NotebookLM tenants. User provisioning, groups and roles, workspace configuration, and tenant security settings.
- Build and maintain the content that makes those platforms useful: skills, prompts, projects, connectors, and the documentation behind them. Drive adoption across 250 users and growing.
- Track consumption and spend across all three platforms. Report on usage, find idle seats, and support the business-unit chargeback model.
- Keep the platforms running. Availability monitoring, feature rollouts, user issue triage, and escalation ownership when something breaks.
- Build and operate the MCP servers and gateways that connect these platforms to internal systems, with least-privilege access and full audit logging.
- Run the LLM gateway that centralizes routing, authentication, rate limiting, logging, and policy enforcement across model providers.
- Choose the right model for each workload, commercial or open-weight, based on cost, latency, capability, and how sensitive the data is.
- Build agentic workflows and automations against internal APIs and tools, with the evaluation and guardrails to keep them predictable.
- Architect and run AI workloads on AWS and GCP: compute, networking, IAM, secrets management, private connectivity, Bedrock, and Vertex AI.
- Own the code in GitHub and write most of it yourself, mostly Python and TypeScript. Branch protection, access control, secret scanning, and Actions pipelines.
- Instrument the stack for cost, performance, and security telemetry, and build the reporting that leadership and finance rely on.
- Enforce data handling, retention, and access policy alongside Cybersecurity and AI Governance, and write the runbooks and standards behind it.
- Perform related duties as assigned, within your scope of practice

## PERSONAL AND PROFESSIONAL QUALIFICATIONS:

- 5+ years in software, cloud, or platform engineering, including recent hands-on work building and running LLM-based systems.
- Experience administering an enterprise SaaS or AI tenant at scale: access management, configuration, cost control, and adoption.
- Working knowledge of both commercial and open-weight LLMs, including prompt engineering, evaluation, retrieval, and agentic patterns.
- Hands-on with Model Context Protocol (MCP), MCP gateways, or LLM gateways. Comparable API integration and middleware experience counts.
- AWS and GCP architecture, including IAM, networking, secrets management, and managed AI services.
- GitHub and standard engineering discipline: version control, code review, testing, CI/CD, and infrastructure as code.
- Strong Python and/or JavaScript/TypeScript for building integrations, automations, and internal tooling.
- Security and data governance fundamentals applied to AI work: least privilege, data classification, DLP, and auditability.
- Able to explain technical work to executives, finance, and people who do not work in technology.
- Nice to have: Vertex AI or Amazon Bedrock, self-hosted open-weight model deployment, vector databases and RAG pipelines, Splunk or another SIEM, and cloud cost management.

## EDUCATION:

- Preferred, bachelor degree in applicable field or relevant work experience

## JUUL LABS PERKS & BENEFITS:

- A place to grow your career. We’ll help you set big goals - and exceed them
- People. Work with talented, committed and supportive teammates
- Equity and performance bonuses. Every employee is a stakeholder in our success
- Cell phone subsidy, commuter benefits and discounts on JUUL products
- Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
- 401(k) plan with company matching
- Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.

## SALARY RANGES:

Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors. These ranges may be modified at any time.

## LOCATIONS:

Tier 1 Locations: Greater New York City, and San Francisco Bay Area Tier 2 Locations: Greater Boston, Washington DC Metropolitan Area, Seattle/Tacoma, Greater Sacramento, Southern California (Los Angeles/OC/San Diego, Riverside and Imperial counties) Tier 3 Locations: Rest of New England, NY Capital District, Rest of New Jersey, Greater Philadelphia, Pittsburgh, Delaware, Rest of Maryland, Rest of Virginia, North Carolina, Atlanta, Miami-Fort Lauderdale-WPB, Chicagoland, Dallas, Houston, Austin, Minneapolis/St. Paul, Colorado, Phoenix, Las Vegas, Reno, Carson City NV., Portland Ore./Vancouver Wash., Rest of California, Hawaii Tier 4 Locations: Rest of US including Alaska and Puerto Rico

Tier 1 Range: $165,000—$206,000 USD

Tier 2 Range: $150,000—$187,000 USD

Tier 3 Range: $141,000—$176,000 USD

Tier 4 Range: $126,000—$157,000 USD

## About Juul Labs

## Company Overview
- **One-liner**: Juul Labs develops and markets an electronic nicotine delivery system designed to transition adult smokers away from combustible cigarettes.
- **Entity Type**: Private (Funding stage: Series D & Debt Financing)
- **Headquarters**: Washington, District of Columbia, United States
- **Founded**: 2007 (as Ploom, rebranded to Pax Labs, Juul Labs spun out in 2017)
- **Founders**: Adam Bowen and James Monsees

## Core Business
- Primary industry: Manufacturing (electronic nicotine delivery systems / vapor products)
- Target customers: B2C — specifically the world’s one billion adult smokers
- Mission statement: "To transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products."

## Products & Services
- **[JUUL Device & E-Liquid]**: A hardware device (vaporizer) paired with nicotine-salt-based e-liquid pods. The device is built to deliver a nicotine experience similar to combustible cigarettes while maintaining a low temperature regulation system designed to minimize combustion. Type: Hardware + Consumable (SaaS-like recurring pod model).

## Market Standing
- **Valuation**: Conflicting reports; historical peak was approximately $38B (2018). No recent public valuation confirmed. LinkedIn cites $16.0B in total funding raised.
- **Key Metric**: Annual Revenue of $1.5B (LinkedIn estimate); Total Funding of approximately $15.96B.
- **Notable Investors/Partners**: Tiger Global, Fidelity Investments, Tao Invest LLC, and Altria (made a major investment in 2018).
- **Growth Signals**: Operates in 24 countries (including UK, China, Canada, Germany, Russia). Headcount of ~720 employees with +0.8% monthly growth. Active job postings have increased +33.3% month-over-month and +9.1% quarter-over-quarter. Known for attracting talent from Apple, Tesla, Philip Morris International, and Red Bull.

## Competitive Advantages
- **First-mover & Brand Dominance**: JUUL is the number one US-based vapor product, creating a powerful brand lock-in with adult smokers seeking a cigarette alternative.
- **Regulatory Moat**: Navigating the complex and evolving FDA regulatory landscape (PMTA process) creates a high barrier to entry for competitors.
- **R&D & Product Design**: Founders have backgrounds in industrial design and the company employs top scientists and engineers, giving them a technological edge in nicotine delivery and device engineering.
- **Distinctive Nicotine Experience**: Proprietary nicotine salt formulation mimics the pharmacokinetics of a cigarette, a key differentiator for adult smokers.

## Strategic Focus
- **Regaining Trust & License to Operate**: Explicitly prioritizing stakeholder trust and regulatory compliance to combat underage use, which is the company’s most critical existential challenge.
- **International Expansion**: Already in 24 countries, with a focus on regulated markets where they can operate legally and serve adult smokers.
- **Harm Reduction Messaging**: Doubling down on the "switch for adult smokers" narrative to differentiate from recreational vaping and appeal to public health authorities.

## Why Work Here
- **Mission-Driven Work**: The company offers a clear, high-stakes mission: eliminating the most harmful form of nicotine consumption (combustible cigarettes). Employees often cite this purpose as a key motivator.
- **Top-Tier Talent Density**: The team includes scientists, engineers, and business professionals from Apple, Tesla, Philip Morris, and Red Bull, fostering a high-performance culture.
- **Remote/Hybrid Policy**: Offers remote positions in the US (e.g., Data Scientist, SRE, Division Manager) alongside on-site roles in San Francisco and Washington, DC.
- **Compensation**: Indeed and LinkedIn data indicate competitive salaries (e.g., Applied Scientist: $165k–$206k/yr; Senior Research Associate: ~$121k/yr; Territory Manager: ~$104k–$127k/yr).
- **Culture & Perks**: Employee ratings on LinkedIn show a 3.6/5.0 overall (Compensation: 4.0, Culture: 3.3, Work-Life: 3.7). Indeed’s work wellbeing score is "Below average" (68), with some reviews noting a stressful environment and average management.
- **Engineering & Science Focus**: The company is deeply R&D-driven, with roles in mechanical, mechatronics, and site reliability engineering, plus data science and chemistry.

## Sources
1. [juullabs.com](https://www.juullabs.com/)
2. [juullabs.com - Careers](https://www.juullabs.com/about/company/careers/)
3. [Greenhouse - Juul Labs Jobs](http://job-boards.greenhouse.io/juullabs)
4. [LinkedIn - Juul Labs](https://www.linkedin.com/company/juul-labs)
5. [Indeed - Juul Labs](https://www.indeed.com/cmp/Juul-Labs)

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