--- title: 'Enterprise App Admin II - DocuSign CLM Administrator & Workflow Developer at Five9' canonical: 'https://feeny.ai/job/enterprise-app-admin-ii-docusign-clm-administrator-workflow-developer-five9-n45x8w94aqca' type: 'job' last_seen: '2026-09-10' --- # Enterprise App Admin II - DocuSign CLM Administrator & Workflow Developer at Five9 - **Company:** Five9 - **Location:** Chennai, India - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-10 - **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=6186279004 ## Job description Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. DocuSign CLM Administrator and Workflow Developer Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We are seeking a skilled DocuSign CLM Administrator and Workflow Developer to join our Business Technology team. This role is responsible for administering, configuring, and maintaining the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories, and for building and maintaining the commercial document templates and workflows used to generate, route, negotiate, and execute Five9’s customer agreements. The ideal candidate has three to five years of business systems administration experience, including at least two years of hands-on DocuSign CLM administration, and holds a Certified DocuSign CLM Administrator credential, with a Certified DocuSign CLM Workflow Developer credential strongly preferred. The position is a hybrid role combining in-office and work-from-home days, based in Chennai or Bengaluru, India, and requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed. ## Key Responsibilities - Administer, configure, and maintain the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories. - Create and maintain commercial document templates — including Master Services Agreements, service orders, order forms, amendments, and renewals — using legal language and clauses approved by the Legal team. - Develop and maintain DocuSign CLM workflows for document generation, review, approval, negotiation, signature, storage, amendments, and renewals. - Configure conditional content and clause selection based on product, pricing, transaction type, and geography. - Support the generation of service orders and commercial documents from Salesforce CPQ quotes and quote line information, and maintain related field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature. - Partner with Legal, Deal Desk, Sales Operations, Finance, and other stakeholders to translate business and legal requirements into scalable templates and workflows. The New CX Starts Here - Troubleshoot document generation, workflow, data mapping, and electronic signature issues, and drive them to resolution. - Identify opportunities to simplify contract processes, reduce manual effort, and accelerate contract execution. - Participate in moderately complex CLM enhancements and projects, working independently with guidance on broader architectural or strategic decisions. ## Key Requirements Required Qualifications: - Three to five years of business systems administration experience, including at least two years of hands-on DocuSign CLM administration. - Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. - Certified DocuSign CLM Administrator credential required; Certified DocuSign CLM Workflow Developer credential strongly preferred, given the role’s focus on building and modifying approval and document workflows. - Experience configuring and supporting a production DocuSign CLM implementation, including users, permissions, security, repositories, and metadata. - Hands-on experience building DocuSign CLM workflows, including approval routing, conditional steps, notifications, escalations, and exception handling. - Experience building and maintaining commercial document templates (e.g., Master Services Agreements, service orders, order forms, amendments, renewals) and clause libraries using legal language approved by the Legal team. - Experience supporting Salesforce CPQ generated quotes and commercial documents, including familiarity with the underlying Salesforce data (Account, Opportunity, Quote, Quote Line, Product, Contract). - Experience maintaining integrations and field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature, and ensuring contract status and executed agreements are accurately returned to Salesforce. - Working knowledge of DocuSign eSignature, including envelope templates, recipients, signing order, and authentication. - Basic Salesforce administrator-level knowledge (objects, fields, relationships, and permission sets) and familiarity with the Salesforce CPQ data model and document generation process. - Working knowledge of XML, JSON, HTML, basic JavaScript, REST APIs, and SQL. The New CX Starts Here - Proficiency with Microsoft Word template formatting, including tables, styles, sections, headers, and conditional content. - Strong analytical, troubleshooting, and communication skills, with the ability to work independently across Legal, Deal Desk, Sales Operations, Finance, and IT, and across a distributed, global team. Preferred Qualifications: - DocuSign eSignature Administrator or Salesforce Certified Administrator certification is a plus. - DocuSign CLM Implementation Consultant or Technical Consultant certification is a plus, particularly for candidates building more complex integrations or performing solution architecture. Why You’ll Love This Role: - You will play a central role in shaping how Five9 generates, negotiates, and executes customer contracts at scale. - You will partner closely with Legal, Deal Desk, Sales Operations, and Finance, gaining broad visibility into the commercial contracting process. - You will work at the intersection of Salesforce, Salesforce CPQ, DocuSign CLM, and DocuSign eSignature, solving practical, cross-system problems that directly impact deal velocity. - If you enjoy simplifying complex processes and building reliable, well-documented systems, this role offers strong opportunities to grow your CLM and business systems expertise. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. ## About Five9 ## Company Overview - **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences. - **Entity Type**: Public (NASDAQ: FIVN) - **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City) - **Founded**: 2001 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization - **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C) - **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about) ## Products & Services - **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR. - **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging. - **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes. - **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021). - **AI & Automation Suite**: - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021). - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI). - **Voice AI Agents**: Generative AI agents for automated customer interactions. - **Professional Services**: Implementation, integration, and consulting services. - **Aceyus VUE**: Data and reporting integration platform (acquired in 2022). ## Market Standing - **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources. - **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about) - **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer. - **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about) ## Competitive Advantages - **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience. - **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe. - **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services. - **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors. - **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average). ## Strategic Focus - **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions. - **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC. - **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities. - **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration. ## Why Work Here - **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers) - **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs) - **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model. - **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers) - **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about) - **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services. ## Sources 1. [Five9 About Page](https://www.five9.com/about) 2. [Five9 Careers Overview](https://www.five9.com/about/careers) 3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet) 4. 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