--- title: 'Enterprise Applications Administrator at Abby Care' canonical: 'https://feeny.ai/job/enterprise-applications-administrator-abby-care-san-francisco-bvd2b5cmrqrw' type: 'job' last_seen: '2026-10-31' --- # Enterprise Applications Administrator at Abby Care - **Company:** Abby Care - **Location:** San Francisco, CA - **Compensation:** $100k–$125k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-27 - **Last confirmed live:** 2026-10-31 - **Apply:** https://jobs.ashbyhq.com/abby-care/d8b0fcf5-65b6-444b-9e1c-7a7c7a4a1c39 ## Job description About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. The Opportunity: At Abby Care, our mission is to empower family caregivers, and our Business Applications team is the engine that makes scaling that mission possible. We're looking for an Enterprise Applications Administrator to join an established team of three Salesforce professionals. You won’t just be managing a platform; you’ll be directly impacting our ability to deliver care to families faster and more efficiently. Over years of rapid growth, our system has accumulated technical debt, and we need a relentlessly resourceful team member to help us clean up our foundational architecture, drive scope conversations, and build out the automations our internal teams need most. This role is highly collaborative but requires an independent, outside-the-box thinker. What works for one market launch might not work for the next, so you’ll need to think on your toes, ask the exact right questions, and bring a can-do attitude to every challenge. Working alongside your Salesforce peers, you will partner with cross-functional teams to build out use cases, configure validations, and reduce manual data entry, which directly translates to our teams having more time to support the families who depend on us. If you are driven to redefine what's possible in healthcare operations and want to build scalable systems that matter alongside a talented technical team, this is the role for you. This is a Full-Time Hybrid opportunity based in San Francisco, CA. What you'll work on: - Drive Scope & Build Use Cases: Partner closely with internal stakeholders and your Salesforce peers to understand daily workflows, ask the right questions to uncover true business needs, and translate those into technical solutions—building exactly what our teams need to effectively support our families every day. - Redefine What's Possible through Automations & Validations: Build advanced flows, custom objects, and robust validation rules to eliminate manual data entry steps, saving our teams hours of productivity so they can focus deeply on families instead of doing busywork. - Drive Expansions with Urgency & Precision: Configure Salesforce record types, page layouts, flows, and validation rules for upcoming state launches. Knowing that what works in one market may not work in another, you will adapt and build autonomously to ensure a flawless, rapid technical rollout so we can reach waiting families nationwide without compromise. - Resourcefully Tackle Technical Debt: Work collaboratively with the Business Applications team to clean up duplicate fields, inconsistent naming conventions, and state-specific silos to build a healthier, highly scalable Salesforce foundation. - Secure the "Families First" Experience: Enforce strict, role-based access across Salesforce, Dialpad, PandaDocs, and other tooling to ensure HIPAA minimum-necessary remediation, keeping our families' sensitive health data completely secure. - Keep Our Teams Moving: Share the management of a high volume of daily requests—including field fixes, data corrections, report adjustments, and peripheral tool integrations—bringing a can-do attitude to empower our teams to operate smoothly and maintain a positive environment. What you'll have: - 3+ years of proven experience as a Salesforce Administrator in a complex, fast-paced environment. - Strong ability to build and troubleshoot advanced Salesforce Flows, validation rules, and custom objects. - Strong technical scoping capabilities and excellent cross-functional communication skills across business and engineering stakeholders. - Familiarity with AI capabilities and a strong interest in leveraging artificial intelligence to automate routine business processes and boost user efficiency. - Experience tackling technical debt and cleaning up cluttered Salesforce instances. - Familiarity with maintaining security controls and role-based access, ideally within a HIPAA-compliant healthcare environment. - Experience integrating external tools like Dialpad, PandaDocs, or similar SaaS products - Familiarity with CTI and enterprise telephony integrations (e.g., Dialpad, Twilio, Five9). - Must be located in the San Francisco Bay Area and able to work from our office 3-4 days per week. Benefits: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work. - Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows. ## Our Values - Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” - Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. - Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. - Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. - Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. ## Equal Opportunity Employer Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, contact talent@abbycare.org. Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company. Automated Decision Tools Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org. ## About Abby Care ## Company Overview - **One-liner**: Abby Care is a technology platform that trains, employs, and supports family caregivers so they can get paid for providing care at home, redefining home-based care through an AI-powered, family-first model. - **Entity Type**: Private (Venture-backed, Series not disclosed) - **Headquarters**: San Francisco, California, United States - **Founded**: Year not publicly specified; founder Havi Nguyen started as a one-woman operation answering all family calls. - **Founders**: Havi Nguyen (CEO) ## Core Business - **Primary Industry**: Healthcare Technology / Home Healthcare Services - **Target Customers**: B2B (insurance plans, healthcare providers) and B2C (families with loved ones who qualify for Medicaid-based home care programs). Serves family caregivers and their care recipients. - **Mission Statement**: "Making family care possible." The company believes family caregiving is real work that deserves recognition, support, and respect. ## Products & Services - **AbbyOS (AI-Powered Care Platform)**: A purpose-built technology platform that streamlines care operations, tracks patient outcomes, provides real-time care documentation, and surfaces clinical insights using AI. It supports care coordination, compliance, and consistency at scale. - **AbbyAid (Caregiver Certification & Employment Program)**: A program that qualifies caregivers, provides no-cost training and certification, handles payroll and employment administration, and equips caregivers with tools and clinical support to deliver quality care at home. - **Care Management**: Families are matched with a dedicated Care Manager who guides progress, personalizes care plans, and simplifies documentation and communication. ## Market Standing - **Total Funding**: $35 million (Venture Round, August 2025) - **Valuation**: Not publicly disclosed - **Key Metric**: Total funding of $35M from 4 investors in a single round. - **Notable Investors/Partners**: Partners with leading insurance plans, healthcare providers, and community organizations (2,000+ community partners). Specific investor names not detailed in public sources. - **Growth Signals**: - Headcount: 317 employees as of mid-2026, with a monthly growth rate of +5.8%. - Active job postings: 57 (monthly increase of +21.3%, quarterly increase of +1,325%). - Operating in 7 U.S. states (Colorado, Florida, Georgia, Indiana, Massachusetts, New Jersey, Pennsylvania) with plans for additional launches. - Reported impact metrics: 38% fewer hospitalizations after 120 days of care; 91% of families feel more valued as caregivers; 3x more cost-effective than institutional care. ## Competitive Advantages - **Family-First Model**: Positions itself as a "family-first" platform, directly employing and paying family caregivers rather than relying on third-party agencies, creating a strong emotional and practical value proposition. - **AI-Powered Efficiency**: Combines clinical expertise with AI (AbbyOS) to improve outcomes, streamline compliance, and reduce costs—making it attractive to insurance partners. - **Scalable Technology**: A purpose-built platform for care documentation, data tracking, and clinical insights, giving it a defensible tech moat in a traditionally low-tech industry. - **Founder-Lived Experience**: Founder Havi Nguyen grew up on the Medicaid system and personally navigated family caregiving, lending authentic mission-drive and deep domain understanding. ## Strategic Focus - **National Expansion**: Rapidly scaling operations into new states, with a focus on enrolling more families and caregivers. - **Deepening Insurance Partnerships**: Working with major insurance providers to become a preferred network for home-based care. - **Product Development**: Continuing to enhance AbbyOS with AI to improve patient outcomes and operational efficiency. - **Workforce Growth**: Aggressively hiring across clinical, operations, strategy, and engineering roles to support expansion. ## Why Work Here - **Mission-Driven Culture**: Employees are drawn to the company's core purpose of "making family care possible" for millions of families. The work is described as "not your typical 9 to 5 job" because families cannot wait. - **Values**: The company emphasizes "Families First," "Urgency with Precision," "Relentlessly Resourceful," and "Purpose with Positivity." They value respect, kindness, camaraderie, and a willingness to challenge outdated systems. - **Benefits**: Competitive compensation with annual performance bonuses; comprehensive health coverage including a $0 deductible PPO and company-funded HSA; generous PTO plus 10 paid holidays; paid parental leave; HSA contributions, optional FSA and commuter benefits; full coverage of 401(k) account fees (no employer match currently); team bonding activities and annual company retreat. - **Work Environment**: Fast-paced startup environment that values speed without sacrificing quality. The company encourages creativity, resourcefulness, and a "redefine what's possible" attitude. - **Work Policy**: Not explicitly stated as fully remote; roles are location-specific across operating states (Colorado, Florida, Georgia, Indiana, Massachusetts, New Jersey, Pennsylvania) plus headquarters in San Francisco. Some roles may be hybrid or in-office depending on function. ## Sources 1. [Abby Care Official Website](https://www.abbycare.org/) 2. [Abby Care About Us](https://www.abbycare.org/about-us) 3. [Abby Care Careers](https://www.abbycare.org/careers) 4. [Abby Care LinkedIn](https://www.linkedin.com/company/abbycareorg) 5. [Abby Care Indeed](https://www.indeed.com/cmp/Abby-Care) ## Other roles at Abby Care - [Technical Talent Acquisition Partner](https://feeny.ai/job/technical-talent-acquisition-partner-abby-care-san-francisco-pzspz1rad3z0) — San Francisco, CA - [Care Partnerships Manager](https://feeny.ai/job/care-partnerships-manager-abby-care-phoenix-w1syfyv12vzr) — Phoenix, AZ - [PT RN Case Manager/Clinical Instructor](https://feeny.ai/job/pt-rn-case-manager-clinical-instructor-abby-care-state-college-1pa49sw37b6x) — State College, PA - [Temporary, Part Time Office Assistant](https://feeny.ai/job/temporary-part-time-office-assistant-abby-care-san-francisco-ad2n9p62j4kp) — San Francisco, CA - [Market Operations Manager](https://feeny.ai/job/market-operations-manager-abby-care-phoenix-dnnvtqwyr32k) — Phoenix, AZ - [AZ Director of Nursing](https://feeny.ai/job/az-director-of-nursing-abby-care-phoenix-bpbzy1r5mgmd) — Phoenix, AZ - [Regional Compliance Manager](https://feeny.ai/job/regional-compliance-manager-abby-care-remote-6v91ybdpc5gt) - [Family Onboarding Partner](https://feeny.ai/job/family-onboarding-partner-abby-care-phoenix-96ptrj062m0z) — Phoenix, AZ - [Senior Mobile Engineer (React Native)](https://feeny.ai/job/senior-mobile-engineer-react-native-abby-care-san-francisco-mvam02sd5pm3) — San Francisco, CA - [Strategic Partnerships](https://feeny.ai/job/strategic-partnerships-abby-care-denver-p6t99jjngn8g) — Denver, CO