---
title: 'Enterprise Customer Success Manager at Aiwyn'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-aiwyn-united-states-tjzncy2ge3wm'
type: 'job'
last_seen: '2026-09-09'
---

# Enterprise Customer Success Manager at Aiwyn

- **Company:** Aiwyn
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/aiwyn/276264ce-8857-4298-a4f5-6c26c1d2711b

## Job description

Who is Aiwyn and what do we do?

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we’re one of the fastest-growing scale-up SaaS companies in the world. We build category-defining technology—and we’re doing it with world-class people, processes, and products.

To learn more, visit our website https://aiwyn.ai/

What we are looking for:

An experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer expansion and renewal processes, particularly with large-scale enterprise accounts, and excels in strategic customer engagements.

What you'll be doing:

- Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
- Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
- Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
- Engage with the Customer Support Team to address customer inquiries, technical issues, and any other concerns.
- Travel on-site to visit customers for executive check-in meetings
- Collaborate on building and iterating on our renewals process to support our customers
- Design and refine renewal playbooks, utilizing data insights to support customer health and drive revenue retention.
- Collaborate with Sales and Customer Success Management to uncover and pursue expansion opportunities.
- Work with Sales, Product, and Marketing to share industry best practices and drive the evolution of our platform.

What you'll need to be successful:

- A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years.
- Experience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change.
- High EQ; adept at managing multiple stakeholder relationships.
- Demonstrated success in increasing renewal rates and building effective renewal processes.
- Ability to create and refine Customer Success playbooks and processes. Familiarity with HubSpot or Salesforce is required.
- Comfortable analyzing large data sets to identify trends and lead-indicators for customer health and risk mitigation.
- Experience managing and expanding enterprise customer relationships, with strong negotiation skills and the ability to overcome objections.
- A collaborative approach with innovative ideas, a sense of humor, and a passion for customer success.
- Experience with Customer Success platforms like Gainsight or ChurnZero is a plus.
- A self-motivated attitude with a willingness to go above and beyond to ensure customer success and satisfaction.

1. Travel up to 30% of the time.

Benefits and Perks:

- The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.

Other benefits include:

1. Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
2. Remote, work-from-anywhere culture
3. Flexible PTO
4. World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
5. Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
6. 401(k) matching

Our Values:

- Relentless by Design
- Owners not Renters
- Trust at the Core

Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa

## About Aiwyn

## Company Overview
- **One-liner**: Aiwyn provides the first complete software platform for modern accounting firms, unifying payments, practice management, client experience, and tax with built-in AI.
- **Entity Type**: Private (Venture-backed; total funding $127M)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 2020
- **Founders**: Justin Adams (CEO), Pat Morrell (GM Practice & Tax), Tanner Fritz (GM Payments & Experience)

## Core Business
- **Primary industry**: Accounting technology / Fintech for professional services
- **Target customers**: B2B – accounting firms of all sizes (trusted by 800+ leading firms)
- **Mission or purpose**: To be the “wise friend” that brings technology and trust together, helping firms automate manual work and deliver better client experiences.

## Products & Services
- **Aiwyn Practice**: Time, billing, projects, and resource planning in one view (SaaS).
- **Aiwyn Payments**: Automated invoicing, reminders, and reconciliation to speed up cash flow (SaaS).
- **Aiwyn Experience**: Unified client portal for engagement letters, secure sharing, and requests (SaaS).
- **Aiwyn Tax**: Tax preparation, review, filing, and client collaboration with AI built in (SaaS; live inside Claude).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $127M (Seed $14M in 2021; $113M venture round in Dec 2024 led by Bessemer Venture Partners and Kohlberg Kravis Roberts)
- **Notable Investors/Partners**: Revolution Ventures, Bessemer Venture Partners, Kohlberg Kravis Roberts & Co.; integrations with leading accounting tech ecosystem.
- **Growth Signals**: 146 employees (+34.4% YoY); acquired Column Tax, QuickFee US Payments business, and Taxa (2025); expanding into AI with native Claude integration.

## Competitive Advantages
- **First complete platform** purpose-built for accounting firms, replacing multiple disconnected tools.
- **Open platform** with a unified data layer that powers AI strategies (e.g., Claude integration).
- **Strong institutional backing** from top-tier investors (KKR, Bessemer) and a track record of acquisitions.
- **Trusted by 800+ firms** and preferred partner of major accounting alliances.

## Strategic Focus
- **AI-first infrastructure**: Building an AI advantage for firms through native automation and the “data layer” required for intelligent workflows.
- **Platform consolidation**: Replacing point solutions with a single, integrated system across practice, payments, experience, and tax.
- **Continued growth through M&A** and international expansion (operations in 8 countries).

## Why Work Here
- **Remote-first culture**: “Work from anywhere” with team hubs in Charlotte, Austin, San Francisco, Jerusalem, and São Paulo.
- **Generous benefits**: Equity for all employees, 401k matching, unlimited PTO, $1,000 anniversary travel reimbursement, and day-one health coverage (medical, vision, dental, mental health).
- **Values-driven**: “Trust at the core,” “Relentless by design,” and “Owners not renters” – emphasizing transparency, continuous improvement, and ownership.
- **Growth opportunity**: 34% headcount growth YoY, multiple acquisitions, and active hiring across engineering, product, and customer support.
- **Engineering culture**: Technical roles dominate (53% of workforce), with competitive salaries (e.g., Lead Software Engineer ~$169k/yr).

## Sources
1. [aiwyn.ai/about](https://www.aiwyn.ai/about/)
2. [aiwyn.ai](https://www.aiwyn.ai/)
3. [aiwyn.ai/careers](https://www.aiwyn.ai/careers/)
4. [linkedin.com/company/aiwyn](https://www.linkedin.com/company/aiwyn)
5. [explore.aiwyn.ai/about/careers](https://explore.aiwyn.ai/about/careers)

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