--- title: 'Enterprise Customer Success Manager at AlertMedia' canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-alertmedia-united-states-austin-tx-e6w20zgsq54p' type: 'job' last_seen: '2026-11-03' --- # Enterprise Customer Success Manager at AlertMedia - **Company:** AlertMedia - **Location:** United States / Austin, TX - **Work type:** remote - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-03 - **Apply:** https://job-boards.greenhouse.io/alertmedia/jobs/8925962002 ## Job description Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe & informed: - We’re humans not robots - Customers always come first - We work better together - Simplicity is our strength - Our reputation is priceless - Hard work pays off Our Enterprise Customer Success Manager, takes ownership of AlertMedia’s customer relationships, which we value above all else. They focus on Enterprise accounts to provide the highest level of strategic partnership. Working closely with our Implementation Team, Customer Support, Marketing, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective Quarterly Business Reviews, supporting customer health, retention, and growth. Enterprise CSMs approach each relationship with a “partnership” mentality and employ a consultative and tailored approach to ensure each customer successfully meets their goals. Who you are: You are an accomplished Customer Success Manager with proven success working with Enterprise customers. You think strategically to drive adoption, retain, and expand your accounts. You are a thought leader in managing Enterprise accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy a proactive and thoughtful 1x1 approach to Customer Success and value a "we're all in this together" mentality. What you get to every day: - Build strong relationships with our customers in the enterprise category - Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention - Align with the Customer Success organization and Expand Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities - Manage a series of personal touchpoints and to drive ongoing customer experiences - Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features - Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations - Own cross-functional coordination for your accounts, serving as the internal point of accountability when multiple teams are involved to ensure seamless execution for the customer - Maintain executive alignment and visibility on your accounts through proactive updates and timely escalation when warranted - Respond to all customer inquiries in a thoughtful and timely manner - Keep track of new product developments and strategically inform/train customers on them - Communicate desired software requirements to product management team in a cross-functional feedback loop - Diligently manage Gainsight and Salesforce data to effectively manage your book of business - Contribute to AlertMedia’s culture, values, and vision for the future What you bring to the role: - 3+ years’ experience as a Customer Success Manager - 1-2+ years’ experience supporting Enterprise customers in a CSM role - Emergency communications or risk response industry experience (nice to have) - Desire to work with demanding, multi-national customers - Established CSM who is self-motivated and customer-focused - Salesforce & excel required, Gainsight (nice to have) - Outstanding verbal and written communication skills - Strong listening skills with the ability to work with a variety of customer profiles - Excellent project management skills with proven ability to prioritize - Strong analytical, negotiation, and creative problem-solving skills - Proven ability to work with all members of our team (business development, software development, and product management) - The desire and ability to learn and be coached Why you’ll love working at AlertMedia: - Competitive base salary + Company-wide bonus program - Generous and flexible time and parental leave policies - Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees! - 401K with a generous company match - Amazing rewards and incentives – we love celebrating each other! - Commitment to community service with opportunities to give back - A Best Places to Work company 10 years in a row and numerous other awards - Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails - Ongoing career development opportunities with our Learning and Development team About AlertMedia: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit [www.alertmedia.com](http://www.alertmedia.com/). Come join us in our mission to save lives and minimize loss through effective communication. AlertMedia does not currently sponsor applicants for work visas. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/ ## About AlertMedia ## Company Overview - **One-liner**: AlertMedia provides a unified risk intelligence and response platform that helps organizations protect their people and operations by streamlining threat detection, mass communication, and incident management. - **Entity Type**: Private (venture-backed) - **Headquarters**: Austin, Texas, USA - **Founded**: Not publicly available from provided sources - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industry/industries**: Risk intelligence, emergency communication, security operations, travel risk management - **Target customers**: B2B – organizations of every size, industry, and risk environment (SMB to enterprise) - **Mission or purpose statement**: “Helping organizations protect what matters most” – enabling companies to keep their people safe, informed, and connected during critical events. ## Products & Services - **Unified Risk Intelligence & Response Platform (SaaS)**: A single platform that combines global threat monitoring (45+ social and dark web sources), AI-driven risk analysis, mass notification (send alerts in seconds from any device), incident management workflows, travel risk visibility, and a common operating picture for employees and assets. - **24/7 Expert Monitoring Team**: Live analyst support for threat verification and response coordination, with an average response time of less than 10 minutes. - **Dedicated Customer Success & Onboarding**: Every customer gets a dedicated success manager, consultative onboarding, and ongoing support to ensure rapid deployment and high adoption. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Protects over $4 trillion in customer revenue and 8 million employees across 150+ countries; serves 3,500+ customers. - **Notable Investors/Partners**: Not publicly available from provided sources - **Growth Signals**: - Appointed first President and Chief AI Officer (Alex Vaccaro) in May 2026 to accelerate AI momentum and customer growth - Launched next-generation AI-powered analytics (AlertMedia Analytics) in May 2026 for real-time security operations insights - Named a Best Place to Work by Austin Business Journal for seven consecutive years - Named #6 Best Place to Work in Austin and #35 Best Place to Work in the U.S. by Built In - Recognized as one of Forbes’ top 500 startup employers - 98% employee recommendation rate, NPS score of +87 ## Competitive Advantages - **Unified platform**: Combines risk intelligence, threat monitoring, mass notification, incident management, and travel risk into one solution, reducing complexity and total cost of ownership (67% lower TCO reported by customers). - **Speed and simplicity**: Threat identification to notification in just 3 clicks; average improvement in response time of 25 minutes. - **High customer satisfaction**: 98% customer satisfaction rate, dedicated success managers, and 24/7 support create strong retention and advocacy. - **Global reach**: Serves 150+ countries with local threat intelligence and multi-language capabilities. ## Strategic Focus - **AI-first innovation**: Deepening AI capabilities across risk detection, analytics, and automation (Chief AI Officer role signals commitment). - **Global expansion**: Continued growth in international markets and scaling the customer base across industries. - **Operational resilience**: Helping organizations move from reactive crisis response to proactive, data-driven risk management. ## Why Work Here - **Culture**: Described as a team of “fun-loving, creative” people who are serious about the mission. Named a top workplace locally and nationally for seven+ years. - **Remote/Hybrid Policy**: Mix of in-office (Austin HQ), remote within the US, and an office in Mexico City. Many roles offer remote flexibility. - **Benefits**: - 100% paid medical, dental, vision, disability, and life insurance for employees (subsidized for dependents) - Flexible PTO (unlimited, no counting days) - 16 weeks paid parental leave for birthing parents, 6 weeks for secondary caregivers - 6-week paid sabbatical after 6 years of service - Company-wide annual bonus based on collective success - Tuesday lunches with company updates from leadership - Quarterly volunteer opportunities and team celebrations - **Engineering & Growth**: Opportunities in Elixir, AI development, security engineering, and test automation. Career development supported through a learning culture and cross-functional exposure. ## Sources 1. [alertmedia.com - About Us](https://www.alertmedia.com/about/) 2. [alertmedia.com - Careers](https://www.alertmedia.com/careers/) 3. [alertmedia.com - Homepage](https://www.alertmedia.com/) 4. 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