---
title: 'Enterprise Customer Success Manager at Benepass'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-benepass-united-states-wwtr5s24bcmn'
type: 'job'
last_seen: '2026-10-12'
---

# Enterprise Customer Success Manager at Benepass

- **Company:** Benepass
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/benepass/24bd08b7-0e9e-4c56-b5b2-7f42396e313f

## Job description

## About Us

At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce. Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

## Our Mission

Helping companies reimagine how companies take care of their people.

Our Investors We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.

Articles

- [Founder Story - Jaclyn Chen](https://bit.ly/3FpQ0ti)
- [Benepass Raises $40M Series B](https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs)

Candidate Resources

- [Benepass | Candidate Resource Page](https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing)
- [Benepass Listed on Inc. Magazine's Best Workplaces of 2023](https://bit.ly/3EAXv0Q)

## TEAM & ROLE

As an Enterprise Customer Success Manager, you will own relationships with 15–20 high-value enterprise accounts, reporting directly to our Head of Customer Operations, Aileen Palmer. You will be responsible for driving customer outcomes, retention, expansion, and executive alignment across a strategic book of business. This role involves building trusted relationships with executive sponsors and day-to-day administrators, developing success plans tied to business outcomes, and ensuring customers derive maximum value from our platform. You will lead strategic reviews, coordinate cross-functional resources, and identify opportunities for adoption, retention, and expansion in partnership with product, sales, engineering, support, and strategic alliances teams. Currently, our Customer Success team is composed of:

- 1 Senior Manager, Customer Success
- 1 Senior Customer Success Enablement Manager
- 10 Customer Success Managers

It’s an exciting time to join our Customer Success team as we are expanding across all departments. This is a fantastic opportunity to shape and influence enterprise customer success processes while working with an innovative team. If you thrive in a fast-paced environment and have experience managing complex enterprise accounts, we’d love to hear from you!

## WHAT YOU'LL DO AT BENEPASS

- Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle, from onboarding to renewal and expansion
- Build multi-threaded relationships across customer organizations, including executive sponsors, People/HR, Finance, and administrators, and drive adoption through strategic enablement and best-practice guidance
- Develop and execute account plans, success plans, and renewal and expansion strategies in close partnership with Sales
- Monitor customer health, renewal risk, and value realization; proactively lead mitigation plans for at-risk accounts
- Serve as the voice of the enterprise customer by synthesizing feedback, business needs, and market insights for Product and Engineering
- Create and iterate on repeatable enterprise Customer Success playbooks, executive business review content, and internal processes that scale

## ABOUT YOU

- You are a strategic, consultative partner who builds credibility with executive stakeholders and customer champions
- You're highly organized and able to manage 15–20 complex accounts simultaneously while delivering proactive, personalized service
- You're a clear communicator who can translate product capabilities, data, and customer goals into measurable business outcomes
- You're commercially minded, adaptable, and comfortable navigating ambiguity in a fast-paced startup environment

## REQUIREMENTS

- 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred.
- Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
- Proven success in quota driven roles, with a focus on retention and expansion
- Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
- Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
- Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders
- Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering.

## BONUS SKILLS

- Experience with enterprise account planning, executive business reviews, and value-based selling

## COMPENSATION

Base Salary: $125,000 to $145,000 + variable + equity

Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience.

## What We Offer

- 95% coverage of medical, dental, and vision
- Fantastic benefits (of course 😃), including:
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- We offer several team onsites a year
- Flexible PTO

At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.

## About Benepass

## Company Overview
- **One-liner**: Benepass provides a card-first platform for companies to flexibly fund, manage, and distribute personalized employee benefits and lifestyle spending accounts globally.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Not publicly listed (Y Combinator alumni)

## Core Business
- **Primary industry/industries**: Human Resources Services, Employee Benefits Technology, Fintech
- **Target customers**: B2B – Mid-market and Enterprise companies looking to modernize and personalize their employee benefits programs.
- **Mission or purpose statement**: "Our mission is to partner with companies to distribute meaningful, personalized benefits at scale. Every employee should feel that their company looks out for their professional and personal well-being." [getbenepass.com](https://getbenepass.com/about)

## Products & Services
- **Benepass Platform (SaaS + Fintech)**: A unified platform that combines a physical and virtual VISA card with an admin dashboard. Companies can fund various benefit categories, and employees can spend flexibly. The platform supports:
    - **Pre-Tax Benefits**: Health FSA, Dependent Care FSA, Health Savings Accounts (HSA), Commuter Benefits (Parking & Transit), Health Reimbursement Arrangements (HRA).
    - **Lifestyle Spending Accounts (LSAs)**: Customizable accounts for wellness, food, family/childcare, work-from-home, professional development, and more.
    - **HSA Investing**: An integrated, low-minimum investing experience for Health Savings Accounts. [getbenepass.com](https://getbenepass.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Total Funding of **$54.7M**. Recent Annual Revenue is estimated at **$1.4M** (based on LinkedIn data).
- **Notable Investors/Partners**: Y Combinator, Gradient, Threshold, Centana Growth Partners, Clocktower Technology Ventures, Portage Ventures. [linkedin.com](https://www.linkedin.com/company/benepass)
- **Growth Signals**:
    - **Series B Funding**: Raised **$40M in Series B** funding announced on **March 18, 2026**, to help employers redesign benefits for rising healthcare costs. [getbenepass.com](https://getbenepass.com/)
    - **Rapid Headcount Growth**: 99 employees with **+69.7% yearly growth** (+46 people). [linkedin.com](https://www.linkedin.com/company/benepass)
    - **Strong Engagement**: Reports **98% client retention** and **98% engagement rates** among users. [getbenepass.com](https://getbenepass.com/)
    - **Global Reach**: Operates in **90+ countries** and has funded **over $1B in global benefits**. [getbenepass.com](https://getbenepass.com/)
    - **High Transaction Volume**: **6M+ card transactions** supported. [getbenepass.com](https://getbenepass.com/)

## Competitive Advantages
- **Card-First Fintech**: Proprietary fintech infrastructure with a physical and virtual VISA card, enabling **80% of spending on card** and **86% instant approval rates**, significantly reducing admin overhead.
- **Global Flexibility**: The platform is designed for global teams, allowing companies to offer equitable benefits in **over 200 countries** from a single platform.
- **High Client Retention**: A **98% retention rate** indicates a sticky product and strong customer satisfaction.
- **Admin Efficiency**: Clients report a **67% reduction in LSA administration costs** and save **3-5 hours of admin time per week**. [getbenepass.com](https://getbenepass.com/)

## Strategic Focus
- **Expanding Platform for Healthcare Costs**: The most recent $40M Series B (March 2026) is specifically aimed at helping employers better control healthcare spending and expand employee choice, signaling a major push into the healthcare benefits space. [getbenepass.com](https://getbenepass.com/)
- **Product Innovation**: Continuously adding new features like integrated HSA investing and new LSA categories to stay ahead of market needs.
- **Enterprise Growth**: With a growing enterprise sales team (Head of Enterprise Sales, Director of Strategic Accounts), the company is clearly targeting larger clients.

## Why Work Here
- **Culture & Mission**: The company is driven by a mission to help companies take care of their people. Core values include "Collaborate with integrity," "Build for the future," "Own the outcome," and "Respect the opportunity." [getbenepass.com](https://getbenepass.com/careers)
- **Remote-First with In-Person Connection**: Benepass is a **remote-first team** operating across all U.S. time zones. They come together in-person **3-4 times per year** as a team. [getbenepass.com](https://getbenepass.com/careers)
- **Strong Employee Perks (They practice what they preach)**:
    - $250 to set up your home office.
    - $100 per month for wellness.
    - $150 per month for home internet and cell phone.
    - $430 per month toward health insurance, plus fully covered dental and vision.
    - Memberships to OneMedical, Teladoc, and Talkspace. [getbenepass.com](https://getbenepass.com/careers)
- **High Growth Environment**: With **+69.7% yearly headcount growth** and **9 active job postings (+125% yearly growth)**, this is a fast-scaling company offering significant career growth opportunities. [linkedin.com](https://www.linkedin.com/company/benepass)
- **Team & Hiring**: The company is actively hiring for technical (Staff Software Engineer, Lead Security Engineer), product (Staff Product Manager), and operational roles (Implementation Manager, GRC Analyst). [jobs.ashbyhq.com](https://jobs.ashbyhq.com/benepass)

## Sources
1. [getbenepass.com - Homepage](https://getbenepass.com/)
2. [getbenepass.com - About Page](https://getbenepass.com/about)
3. [getbenepass.com - Careers Page](https://getbenepass.com/careers)
4. [jobs.ashbyhq.com - Benepass Jobs](https://jobs.ashbyhq.com/benepass)
5. [linkedin.com - Benepass Company Profile](https://www.linkedin.com/company/benepass)

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