---
title: 'Enterprise Customer Success Manager at Didomi'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-didomi-london-jdcg6a13ysce'
type: 'job'
last_seen: '2026-09-15'
---

# Enterprise Customer Success Manager at Didomi

- **Company:** Didomi
- **Location:** London, United Kingdom
- **Compensation:** £65k–£75k
- **Employment:** contract
- **Work type:** hybrid
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/didomi/366b3c8e-d704-456a-8980-2951ebcaae0c

## Job description

Opening We are looking for an Enterprise CSM to join our team at Didomi's London office as we help global brands improve their digital brands’ performance, grow ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products. In this role, you will own and grow a portfolio of enterprise-level accounts, manage senior client relationships, deliver new client training and product demos, support integration on client properties, work collaboratively with teams across the company to relay client feedback, and more. As the strategic lead for your enterprise accounts, you will act as the primary point of contact for key stakeholders, build long-term account plans that align our products to each client's commercial objectives, and coordinate cross-functional resources to deliver against them. Job Responsibilities Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion Provide world-class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews Capture and share product feedback with our engineering and product teams Demonstrate an interest in gaining technical expertise related to our products and offerings Report to the client services team to establish and meet account management goals and objectives Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients Stay up to date with the changing landscape of data privacy regulations

## Qualifications

Significant experience working in a client-facing services role, ideally managing enterprise or strategic accounts Exceptional client management skills, including experience engaging senior and executive stakeholders Strong project management experience Ability to manage conflicting priorities and meet deadlines Demonstrates a high degree of initiative and ownership Exceptional written and verbal communication skills Ability to be flexible and adaptable in high-intensity situations Enthusiasm for working in a cross-cultural team with clients across multiple countries Technical & Analytical Skills

## Basic understanding of digital advertising and operations

Ability to understand technical concepts and components of digital websites Experience using complex datasets to track performance trends, identify anomalies, and determine root causes Experience running analyses and presenting insights back to clients in a clear and meaningful way

## Nice to Have

Experience using client-facing tools such as Zendesk, Slack, and HubSpot Experience using internal tools such as Salesforce, Planhat, and Jira Experience with JavaScript, HTML, and CSS (strongly encouraged) Customer-facing experience with publishers or digital media companies

## Experience using AI productivity tools

Recruitment process HR Screen (15 minutes) Hiring Manager Interview with our Director, Customer Success United Kingdom (30 minutes) Interview with our VP of Client Services & Global Enterprise (30 minutes) Take-home Case Study Case Study Presentation Final Interview with a Founder (30 minutes)

## About Didomi

## Company Overview
- **One-liner**: Didomi provides global privacy user experience solutions that help organizations manage consent, preferences, and compliance across regulations.
- **Entity Type**: Private (Unattributed VC; $45.77M total raised)
- **Headquarters**: Paris, France (47 Avenue de l’Opéra)
- **Founded**: 2017
- **Founders**: Romain Gauthier (CEO & Founder)

## Core Business
- **Primary industry**: Data privacy governance, consent management, compliance technology
- **Target customers**: B2B – enterprises and organizations needing multi-regulation consent management and privacy UX (e.g., Banana Moon, Hachette Livre, Rakuten)
- **Mission**: “Help organizations implement great Privacy User Experiences that respect choices and give people control over their data” – building a world where privacy is a human right and technology is accountable.

## Products & Services
- **[Consent Management Platform (CMP)](https://www.didomi.io/?tpcc=NL_Marketing)**: SaaS platform to deploy centralized, on-brand consent experiences across web, mobile, CTV, and all major regulations (GDPR, CCPA, etc.). Includes vendor/purpose management, analytics, versioning, and compliance reporting.
- **[Preference Management Platform (PMP)](https://www.didomi.io/?tpcc=NL_Marketing)**: Collect zero- and first-party data from users across web, mobile, email, and in-store touchpoints, building consent profiles usable in CRM, CDP, and ad platforms.
- **[Compliance & Tracker Scanning](https://www.didomi.io/?tpcc=NL_Marketing)**: Automated scanning to identify trackers, scripts, and vendors on websites, detect unauthorized activity, and generate audit-ready reports.
- **[Addingwell by Didomi (GTM Server-Side Platform)](https://www.didomi.io/?tpcc=NL_Marketing)**: First-party data infrastructure to recover ad revenue lost to blockers and browser restrictions, ensuring every data transmission is backed by verified consent.
- **[Data Subject Requests (DSR)](https://www.didomi.io/?tpcc=NL_Marketing)**: Automated interface for access, deletion, and opt-out requests integrated with consent profiles and compliance records.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $45.77M (Unattributed VC, as per CB Insights)
- **Notable Investors/Partners**: Not explicitly listed in provided sources; customers include Banana Moon, Hachette Livre, WiSEED, Pierre & Vacances, Rakuten.
- **Growth Signals**: Global presence with offices in Paris, London, and New York; open roles across multiple locations (Information Security Analyst, Enterprise Customer Success Manager, Marketing Manager North America); category-leading customer satisfaction and retention rates.

## Competitive Advantages
- **Global expertise**: Covers GDPR, CCPA, and all major regulations out of the box, with localized consent experiences.
- **High customer satisfaction**: “Category-leading customer satisfaction and retention rates” (from about page).
- **Privacy-first AI readiness**: Positioned to help organizations build trustworthy AI models with clean, consented data.
- **Flexible integrations**: Works across web, mobile, CTV, email, and in-store, with integrations into CRM, CDP, and ad platforms.

## Strategic Focus
- **Privacy as growth lever**: Helping companies turn compliance into trust and revenue by activating first-party data.
- **AI governance**: Expanding into ensuring data used for AI is purposeful, permissible, and auditable (“AI done right starts with privacy”).
- **Server-side innovation**: Addingwell platform to protect ad revenue and enable consent-backed data transmission.

## Why Work Here
- **Remote-friendly/hybrid**: Option to work remotely or in a hybrid configuration depending on role; offices in Paris, London, New York.
- **Compensation**: Competitive salaries; quality-of-life perks including sport stipend, home office equipment.
- **Learning & career**: Continuous career growth with access to e-learning platform; yearly hackathon and corporate social responsibility initiatives.
- **Culture**: International, respectful workspace emphasizing diversity and inclusion; “everyone can be their true selves.”
- **Team initiatives**: Yearly hackathon, CSR programs, and a focus on wellbeing.

## Sources
1. [didomi.io – About Us](https://www.didomi.io/about)
2. [didomi.io – Careers](https://www.didomi.io/careers)
3. [didomi.io – Product Page](https://www.didomi.io/?tpcc=NL_Marketing)
4. [jobs.lever.co – Didomi Openings](https://jobs.lever.co/didomi)
5. [cbinsights.com – Didomi Profile](https://www.cbinsights.com/company/didomi)

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