---
title: 'Enterprise Customer Success Manager at Donorbox'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-donorbox-united-states-b39n8ks0hdek'
type: 'job'
last_seen: '2026-09-16'
---

# Enterprise Customer Success Manager at Donorbox

- **Company:** Donorbox
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/donorbox/jobs/4722769005

## Job description

## About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

## The Role

As an Enterprise Customer Success Manager (eCSM) you will be pivotal in managing and nurturing relationships with our strategic accounts, specifically our Tier 1 clients. You will collaborate closely with our Sales, Customer Org, and Product/Engineering teams to ensure that our clients achieve their desired outcomes with our product, while also identifying opportunities for expansion and driving renewals. This is a highly impactful role, focused on customer retention, satisfaction, and overall success with our platform.

## Responsibilities

- Manage and retain our Tier 1 & strategic accounts and build long-term relationships to ensure client satisfaction.
- Develop strong relationships with top clients, understanding their mission, market position, and fundraising goals.
- Advocate for and optimize our product to increase client revenue and utilization.
- Provide insights and best practices on implementation, UX, and marketing to clients.
- Develop systems to manage a large number of accounts proactively and efficiently.
- Use sound business judgment to prioritize accounts and efficiently allocate resources.
- Use data analysis to develop and implement strategies to optimize revenue.
- Make educated recommendations to help clients fundraise more effectively.
- Provide support via email, phone, and video conference to resolve client issues and answer questions.
- Work closely with team members to resolve issues and ensure the highest quality of service.
- Communicate effectively with managers/executives to build processes and workflows for efficiency.
- Record and track all customer interactions in HubSpot.

Required Skills and Qualifications:

- 3+ years of experience serving as a nonprofit fundraiser. You need to understand how nonprofits function and the critical role they play in society.
- 5+ years of experience in B2B SaaS business model as a Customer Success Manager. Capable of making expert recommendations of our product to support the technical aspects of fundraising.
- Proven experience in account management, sales, customer success, or support roles.
- Comfortable with data analysis, spreadsheets, and CRMs (ClientSuccess, HubSpot, Salesforce, etc.). Ability to learn and use various systems to understand client needs before engagement.
- Excellent written and verbal communication skills. Comfortable with initiating conversations, accepting rejection, and continuous follow-up.
- Ability to work independently with strong organizational skills and attention to detail.
- Must be compassionate towards nonprofits, understanding their challenges, and showing empathy in interactions.

## Qualifications & Experience

- Competency in a CRM (ClientSuccess/Hubspot preferable) required.
- Bachelor’s degree in related field.
- Experience in developing strategic account plans for risk mitigation and client retention.
- Direct experience working with nonprofit organizations in a professional capacity.
- Speaks/Writes English (required) & French (preferred)

Details

- Fully remote based in the United States
- Salary: 70-90k + 3-6% commission

## Benefits & Perks

- Fully remote work from the comfort of your home
- Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
- Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
- 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
- Reimbursement package for home office expenses and professional development, up to $1.5k
- Eligibility for employee equity plan (stock options)
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

- Apply here and fill out our questions to tell us about you!
- Prescreen Call with the Talent Team
- Interview with Hiring Manager
- Assignment
- Panel/Final Interview
- Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit [www.e-verify.gov](http://www.e-verify.gov).

## About Donorbox

## Core Business
- **Primary industry**: Nonprofit fundraising software / donation technology
- **Target customers**: Nonprofit organizations of all sizes, charities, religious institutions, schools, animal welfare groups, political campaigns, and other mission-driven entities (B2B, SMB to enterprise)
- **Mission / purpose**: To equip all nonprofits with effective, accessible fundraising tools that support sustainable growth and remove technological barriers to helping others.

## Products & Services
- **Donorbox Donation Forms & Pages**: Embeddable, customizable donation forms and pages with recurring giving options, text-to-give, and a 4x faster checkout (UltraSwift™) that reduces donor drop-off.
- **Donorbox CRM (AI-powered)**: Comprehensive donor management with integrated email, dynamic segmentation, action tracking, and AI-driven insights to boost donor retention and fundraising efficiency.
- **Jay·AI**: An AI assistant that helps fundraisers pull donor data, craft targeted outreach materials, and refine fundraising strategies instantly.
- **Donorbox Live™ Kiosk**: A self-service kiosk solution for on-location giving at events, churches, museums, and other venues.
- **Events**: Online event management and ticketing integrated with donation capabilities.
- **Security & Fraud Protection**: 24/7 dedicated security team with advanced anti-fraud measures to protect donor data and reduce chargebacks.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Over $3 billion in donations processed for more than 100,000 organizations across 96 countries (as of 2025/2026).
- **Notable Investors / Partners**: No external investors publicly listed; company appears bootstrapped. Partnerships include integrations with major platforms (e.g., HubSpot, Zoom, Slack, Basecamp, JIRA).
- **Growth Signals**:
  - Headcount of ~116 employees (9.4% YoY growth; +13 people) according to one source, with another source citing 150 total employees.
  - Rated **#1 Fundraising and Donor Management software on G2** (over 900 reviews).
  - Expanded to operate in 18+ countries with a remote team spanning 23+ countries.
  - Introduced AI-powered CRM and Jay·AI in recent product updates.

## Competitive Advantages
- **99.99% uptime** with world-class support (including weekend availability) – reliability unmatched in the nonprofit fundraising space.
- **AI-powered CRM** that differentiates Donorbox from traditional donation platforms, enabling smarter donor segmentation and personalized outreach.
- **UltraSwift™ checkout** (4x faster than standard forms) reduces donor abandonment and increases conversion.
- **Built-in security** with 24/7 anti-fraud monitoring, reducing chargeback costs for nonprofits.
- **Free tier** available, lowering the barrier for small organizations to start fundraising.

## Strategic Focus
- Deepening AI capabilities (Jay·AI) to automate fundraising tasks and improve donor retention.
- Expanding the all-in-one suite (forms, CRM, kiosk, events) to become the single operating system for nonprofit fundraising.
- Continuing to scale globally while maintaining a fully remote, distributed team.
- Enhancing security and compliance to protect donor trust.

## Why Work Here
- **100% remote** – employees work from home in 23+ countries; the company provides a generous home office budget that is renewed annually.
- **Culture**: Emphasizes customer-centricity, integrity, positive empowerment, clear communication, results-driven ownership, and neutrality (apolitical stance). Described as a diverse, friendly group that “treat each other how we want to be treated.”
- **Tech stack**: Ruby, Google, Slack, Zoom, JIRA, Basecamp, HubSpot – modern tools with an engineering team focused on scalable, secure software.
- **Perks**: Home office budget, flexible remote work, collaborative environment via Slack and Google Meet.
- **Growth opportunities**: Open roles across engineering, product, sales, and operations; recent hires include Director of Data Strategy, Director of Product Engineering, and SVP of Growth.

## Sources
1. [donorbox.org – About Us](https://donorbox.org/explore/about-us)
2. [donorbox.org – Homepage](https://donorbox.org/)
3. [LinkedIn – Donorbox](https://www.linkedin.com/company/donorbox)
4. [Built In – Donorbox](https://builtin.com/company/donorbox)
5. [Greenhouse – Donorbox Jobs](http://job-boards.greenhouse.io/donorbox)

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