---
title: 'Enterprise Customer Success Manager at Emi Labs'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-emi-labs-mexico-870jdvs9eh2m'
type: 'job'
last_seen: '2026-09-09'
---

# Enterprise Customer Success Manager at Emi Labs

- **Company:** Emi Labs
- **Location:** Mexico
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2024-10-30
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/emilabs/c31caf3b-43a1-4ae2-8af8-ed83a89bf316

## Job description

We are looking to hire an Enterprise Customer Success Manager looking to join an early yet executive CS team and have an impact on a category-defining company, backed by some of the best investors in Silicon Valley. CS Managers at Emi are the CEOs of our Portfolio Partners, not only managing relationship with our customer’s leadership team, but leading the strategy in order to have a larger impact in each account.

## About the Customer Success Team

At Emi we are focused on solving real problems for our clients and for our candidates, which is why we are a customer-focused company. Our customer success team is responsible of leading the relationship with our clients and ensuring they obtain the best results from our projects together. Our team is composed of people with strong client relationship skills who are also extremely data-driven and capable of pivoting between multiple internal teams in terms of implementation, sales, product, and tech in order to drive results.

## About Us

At Emi Labs (YC '19) we are on a mission to increase frontline workers' access to professional opportunities by building the infrastructure for Frontline Workers (check our manifesto online). As our first step, we are transforming the high-volume recruiting process of Frontline Workers to make it as simple, human, and fair as possible for both Candidates and Recruiters. Our product is a SaaS recruitment platform powered by AI that helps companies engage with candidates via text to drive faster and more efficient hiring processes. We are growing fast, well funded, and obsessed with making our mission a reality.

## Responsibilities

- Build a long term, value based relationship with the leadership team and champions of our clients (CHROs, VP of Talent)
- Being the trusted partner for the customer on use-case and product functionality
- Deliver and communicate ROI for our clients throughout the customer lifecycle in Monthly and Quarterly Business Reviews (MBRs / QBRs)
- Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams
- Identify potential account growth (upsells) and help execute them to guarantee we’re adding more value in our clients

## What we're looking for in Candidates

- +3 years of work experience managing relationships with enterprise accounts - Management Consulting, Customer Success, Account Management, Business Development, is a plus.
- Ability to create structure in ambiguous situations and design effective processes
- Strategic and analytical mentality
- Executive presence and communication abilities
- Strong leadership skills
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
- Thrives working in a growing environment, with the uncertainty and chaos of an early stage startup
- Fluent English Speaker, native is a plus

## What we offer

- 🧑🏽‍💻 Flexible remote-first work culture. We work towards goals*
- 📈 Stock Options: Stock Options Package as part of your compensation package.
- 🏖️ Vacations: 3-weeks of vacation
- 🧑‍🎄 Holiday season: Week off between Christmas and New Years' eve
- 🩺 Health coverage: Up to $1500 per year for local health insurance coverage
- 💆 Physical Wellness program: we have partnered up with Gympass, a wellbeing platform that offers the best coverage of top gyms, studios, and activities for you to choose from
- 🇺🇸 English Lessons: Improve your English skills with our in-company teachers
- 📚 Internal library: Get all the free books - digital, physical - you like, anytime

## About Emi Labs

## Company Overview
- **One-liner**: Emi Labs provides an AI-powered recruiting automation platform that helps high-volume employers hire frontline workers faster through autonomous agents on WhatsApp, SMS, and Messenger.
- **Entity Type**: Private (Series A; total funding $13.1M)
- **Headquarters**: San Francisco, California, United States (with offices in Buenos Aires, Argentina and Mexico City, Mexico)
- **Founded**: 2017 (Y Combinator Winter 2019 batch)
- **Founders**: Mateo Cavasotto (CEO) and Andrés Arslanian (CTO)

## Core Business
- **Primary industry**: HR Tech / Recruiting Software
- **Target customers**: B2B – Enterprise companies with high-volume frontline hiring needs (retail, logistics, food & beverage, manufacturing)
- **Mission**: Increase frontline workers’ access to professional opportunities by building digital infrastructure that makes them visible and supports their growth.

## Products & Services
- **Emi Workforce AI Platform**: A SaaS platform that automates the full frontline hiring cycle – from candidate attraction and engagement via AI agents on WhatsApp, Messenger, and SMS, through screening, interview scheduling, and HRIS integration. Uses generative AI for personalized conversations at scale.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual Revenue ~$10M (estimated); Total Funding $13.1M
- **Notable Investors/Partners**: Khosla Ventures (lead in Series A and Seed), Merus Capital (lead in Series A); customers include Walmart, OXXO, Coca-Cola FEMSA, Mercado Libre, Home Depot, Heineken, Danone, Liverpool, Alsea, and 50+ other enterprises.
- **Growth Signals**: 
  - 1 in 10 frontline hires in Mexico go through Emi.
  - 750,000+ frontline workers hired via the platform.
  - 90% vacancy fill rate, 50% reduction in time-to-hire reported.
  - 12M+ AI conversations processed 24/7.
  - However, headcount dropped 40% YoY to 57 employees (from ~101). This may indicate restructuring or pivot to efficiency.

## Competitive Advantages
- **Generative AI agents** that engage candidates in natural, personalized conversations across messaging apps – not just rules-based bots.
- **Deep focus on frontline hourly workers** (80% of global workforce), a historically underserved segment.
- **End-to-end automation** from attraction to onboarding, reducing manual recruiter effort.
- **Strong enterprise traction** with major Latin American and global brands.

## Strategic Focus
- Continue expanding AI capabilities for screening, document validation, and autonomous hiring.
- Deepen presence in Mexico and other Latin American markets while serving global enterprises.
- Build infrastructure to support frontline workers beyond hiring (e.g., retention, upskilling).

## Why Work Here
- **Hybrid work model** (flexibility to work from anywhere, with offices in SF, Buenos Aires, Mexico City).
- **Wellness program** supporting mental, physical, and emotional health.
- **Health insurance** (medical, dental, vision).
- **Competitive compensation**.
- **Culture score 4.6/5** on employer reviews (overall 3.7/5; work-life 3.9, career 4.0).
- **YC-backed startup** with mission-driven focus on empowering frontline workers.
- Team distributed across 5 countries (Argentina, Mexico, US, Colombia, Brazil).

## Sources
1. [emilabs.ai](https://www.emilabs.ai/en)
2. [emilabs.ai/about](https://www.emilabs.ai/en/about)
3. [linkedin.com/company/emi-labs](https://www.linkedin.com/company/emi-labs)
4. [ycombinator.com/companies/emi-labs](https://www.ycombinator.com/companies/emi-labs)
5. [jobs.lever.co/emilabs](https://jobs.lever.co/emilabs)

## Other roles at Emi Labs

- [Engineering Manager - Recruitment Product](https://feeny.ai/job/engineering-manager-recruitment-product-emi-labs-buenos-aires-pt5tzzj5ybq0) — Buenos Aires, Argentina
- [Technical Project Manager](https://feeny.ai/job/technical-project-manager-emi-labs-buenos-aires-npyy8te22m1q) — Buenos Aires, Argentina
- [Customer Support Representative](https://feeny.ai/job/customer-support-representative-emi-labs-buenos-aires-qf78kx1ekwxn) — Buenos Aires, Argentina
- [Data Engineer](https://feeny.ai/job/data-engineer-emi-labs-buenos-aires-k8b8k2mswrf1) — Buenos Aires, Argentina
- [Product Manager](https://feeny.ai/job/product-manager-emi-labs-buenos-aires-ggkfw9773s14) — Buenos Aires, Argentina
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-emi-labs-mexico-4jmh1nq33khz) — Mexico
- [Front-end Engineer](https://feeny.ai/job/front-end-engineer-emi-labs-buenos-aires-49wj5andx7pb) — Buenos Aires, Argentina
- [Back-end Engineer](https://feeny.ai/job/back-end-engineer-emi-labs-buenos-aires-z7e7wfh7t657) — Buenos Aires, Argentina
- [General Applications](https://feeny.ai/job/general-applications-emi-labs-global-s521nhvx9th8) — Global
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-prophecy-united-states-rf8wabgf6bkf) — United States