---
title: 'Enterprise Customer Success Manager at FreedomPay'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-freedompay-united-states-8vwy6x1kkx73'
type: 'job'
last_seen: '2026-09-08'
---

# Enterprise Customer Success Manager at FreedomPay

- **Company:** FreedomPay
- **Location:** United States
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/freedompay/142777ba-b19f-47bc-b137-2beab997e34c

## Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is seeking an Enterprise Customer Success Manager to manage a portfolio of strategic enterprise customers across global markets. This role combines strategic relationship management with hands-on operational ownership to ensure customers receive exceptional service, achieve their business objectives, and maximize value from their partnership with FreedomPay. The ideal candidate is equally comfortable engaging executive stakeholders, coordinating cross-functional initiatives, managing day-to-day operational activities, and driving customer-focused process improvements in a fast-paced environment. This position may be based out of our Philadelphia headquarters or remotely from one of our approved employment states. Preference will be given to candidates located in the Philadelphia area who can participate in a hybrid work environment.

Main Job Responsibilities (including but not limited to):

- Serve as the primary strategic advisor and trusted partner for a portfolio of enterprise and global customer accounts, building relationships with stakeholders at all levels, including executive leadership.
- Develop and execute customer success strategies that drive adoption, retention, customer satisfaction, and long-term business growth.
- Conduct regular business reviews, provide consultative recommendations, and align FreedomPay solutions to customers' evolving business objectives.
- Manage day-to-day operational activities across customer accounts, including issue resolution, escalations, onboarding, change management, and ongoing account support.
- Collaborate cross-functionally with Sales, Product, Operations, Support, and Implementation teams to deliver exceptional customer outcomes and ensure alignment on customer priorities.
- Act as the voice of the customer by identifying risks, gathering feedback, advocating for enhancements, and driving continuous service improvements.
- Leverage AI-powered tools, automation, and data-driven insights to improve customer engagement, operational efficiency, reporting, and scalability across customer success processes.
- Identify opportunities for account growth and expansion while partnering with sales teams to support renewals, upsell initiatives, and strategic account planning.
- Maintain expertise in FreedomPay's products, payments ecosystem, and industry trends to provide trusted guidance and thought leadership to customers.
- Travel up to 20% as required to support customer meetings, business reviews, and industry events.

Basic Qualifications:

- Bachelor's degree in Business, Technology, Communications, or a related field, or equivalent professional experience.
- Minimum of 7+ years of experience in Customer Success, Strategic Account Management, Consulting, Relationship Management, or a similar customer-facing role.
- Experience managing enterprise, strategic, or global customer accounts within a SaaS, technology, fintech, or payments organization.
- Demonstrated success working with executive-level stakeholders and influencing decision-making across complex organizations.

Preferred Skills & Experience:

- Proven ability to build trusted relationships with executive stakeholders and serve as a strategic advisor to enterprise customers.
- Experience driving customer retention, adoption, satisfaction, and growth within complex customer environments.
- Strong communication, presentation, facilitation, and relationship management skills, with the ability to lead executive-level discussions and business reviews.
- Demonstrated problem-solving and project management capabilities, including successfully navigating complex customer issues and cross-functional initiatives.
- Experience working within the payments, fintech, commerce, SaaS, or technology industries preferred.
- Proficiency with CRM platforms, customer success tools, and data-driven account management practices.
- Experience leveraging AI-powered tools, automation, and analytics to improve customer engagement, operational efficiency, and business outcomes.
- Self-motivated, highly organized professional who thrives in fast-paced, customer-focused environments and can effectively support multinational customers.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

## About FreedomPay

## Company Overview
- **One-liner**: FreedomPay provides a flexible, agnostic payment orchestration platform that connects commerce systems (POS, e-commerce, mobile) with 1,500+ third-party solutions to enable secure, omnichannel transactions.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: Philadelphia, Pennsylvania, USA (with a UK/Europe headquarters in London, England)
- **Founded**: Not publicly disclosed (company has over 20 years of history)
- **Founders**: Not publicly available

## Core Business
- Primary industry: Payment Technology / Commerce Platform
- Target customers: B2B, primarily mid-market and enterprise merchants across multiple verticals (retail, food service, hospitality, etc.)
- Mission or purpose statement: "We exist to help forward thinkers, fast movers, and next-level achievers unleash the power of pay to sell, manage, and grow like never before." [corporate.freedompay.com]

## Products & Services
- **FreedomPay Payment Orchestration Platform**: A SaaS-based platform that unifies POS, e-commerce, mobile payments, loyalty programs, and more into a single integration. Features include advanced security (PCI-validated P2PE, encryption, fraud prevention), real-time transaction processing (<600ms), and data-driven analytics. [corporate.freedompay.com]

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Over "billions of transactions managed annually" and 100% client retention at the enterprise level [corporate.freedompay.com]
- **Notable Investors/Partners**: Shake Shack, Klarna, Microsoft, JP Morgan, Foot Locker, Amazon, Citi, Worldpay, Lloyds Bank, Toast, Visa, and many more [corporate.freedompay.com/about-us/our-story]
- **Growth Signals**: Rapid expansion across 88 countries; announced global expansion to Europe and Asia; launched a rebrand to "Next Level Commerce™"; maintains a start-up mentality despite 20+ years of history. [corporate.freedompay.com/about-us/our-story]

## Competitive Advantages
- **Independent and agnostic**: FreedomPay is not tied to any single processor or payment method, giving merchants flexibility and freedom to adapt to new trends.
- **1,500+ integrations**: The platform connects to a vast ecosystem of POS, PMS, kiosk, web, and mobile solutions – a strong network effect.
- **Industry‑leading security**: Pioneered one of the first PCI‑validated P2PE solutions in North America, including EMV and NFC support.
- **Proven enterprise retention**: 100% client retention at the enterprise level demonstrates deep customer loyalty and value.

## Strategic Focus
- Continued global expansion (Europe, Asia) and deepening partnerships with major processors and merchants.
- Innovation in payment security, compliance, speed of integrations, business intelligence, and loyalty.
- Maintaining an open, agnostic platform that allows merchants to avoid vendor lock‑in and easily adapt to new payment trends.

## Why Work Here
- **Culture**: Described as a diverse, inclusive environment with a "start-up mentality" where everyone is all‑hands‑on‑deck. Employees are empowered to be their best selves. [corporate.freedompay.com/resources/blogs/life-at-freedompay]
- **Workplace Flexibility**: Flexible working environment offering remote and hybrid options depending on role (e.g., Select USA Remote Locations, London hybrid). [jobs.lever.co/freedompay]
- **Benefits**: Above‑market and comprehensive healthcare, company‑wide bonus plan based on shared performance, above‑market compensation, and strong emphasis on training and advancement. [corporate.freedompay.com/about-us/careers]
- **Growth Environment**: A rapidly growing company that attracts top talent – "talent attracts talent." Employees work with thought leaders and have the opportunity to grow into new roles as the company scales.

## Sources
1. [corporate.freedompay.com/about-us/careers](https://corporate.freedompay.com/about-us/careers)
2. [jobs.lever.co/freedompay](https://jobs.lever.co/freedompay)
3. [corporate.freedompay.com](https://corporate.freedompay.com/)
4. [corporate.freedompay.com/about-us/our-story](https://corporate.freedompay.com/about-us/our-story)
5. [corporate.freedompay.com/resources/blogs/life-at-freedompay](https://corporate.freedompay.com/resources/blogs/life-at-freedompay)

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