---
title: 'Enterprise Customer Success Manager at Gravity Sketch'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-gravity-sketch-united-states-northwest-coast-gpvkypeqqzs5'
type: 'job'
last_seen: '2026-11-03'
---

# Enterprise Customer Success Manager at Gravity Sketch

- **Company:** Gravity Sketch
- **Location:** United States (Northwest Coast)
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.ashbyhq.com/gravitysketch/81f48547-2549-4ab2-9097-04d9385fbeeb

## Job description

About us: At Gravity Sketch, we’re on a mission to revolutionise 3D design by making it accessible, intuitive, and collaborative. Our platform empowers designers across industries—from automotive to footwear and beyond—to bring their ideas to life in an immersive, real-time 3D environment. We are at an exciting stage in our journey as we continue to build our product to unlock clear communication and collaboration between design and engineering teams. Our goal is to drive the adoption of our platform by fostering a thriving user community while continuing to engage with the enterprise clients who have joined the journey.

## Our Values

Force Multiplier

- Make everyone around you better
- Raise the Bar
- Deliver Results

Owner mindset

- Hold yourself and others accountable
- Make every investment as if it were your own
- Don't let the egg drop

Resourceful

- Take calculated risks
- Use what you/we have to deliver the most value
- Stay Hungry

Curiosity

- Always be in learning mode
- Go Deep: ask the why/why not
- Explore and have fun

Empathy

- Put yourself in the shoes of your customer
- Be genuinely caring and respectful
- Act from a place of understanding/longing to understand

## Role Summary

- The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer’s journey post-sales to ensure they're obtaining full value from Gravity Sketch.
- As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role.

The challenge

- At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices.
- As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in-depth knowledge of our core workflows, working closely with our customers to explore new ways to leverage the GS product suite.

Key Responsibilities:

- Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors, VPs and above). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch.
- At Gravity Sketch, the Customer Success Manager is the quarterback on the account, responsible for leading and coordinating our internal teams' efforts to achieve success. You will be responsible for coordinating large scale rollout of licenses and handling the communication and logistics with new users, teams and stakeholders. You will take on learnings from your own accounts and our other customers to understand best practices for delivering change management at an Enterprise level.
- You will also play a key role in coordinating the education and training of customers on how to leverage product features, enhancing their understanding and confidence in using the tool. You will also need to translate customer product requests to our internal team of experts. Helping support our Design Consultants to frame priorities and streamline priorities to ensure maximum ROI is unlocked for the client.
- Furthermore, you will utilize both quantitative and qualitative data to uncover insights and drive actions within your accounts. Collaborating with cross-functional teams, including Sales, Product, Engineering, and Marketing, will enable you to achieve success for your customers. Your role as the voice of the customer internally will involve informing other departments about how our customers use Gravity Sketch, how we can best support them, and how we can maximize value for them.
- Gathering and communicating product feedback based on personal experience and customer insights will be another important aspect of your responsibilities. Additionally, you will actively contribute to the analysis, planning, and execution of Customer Success processes, helping us establish a strong foundation for the CSM function.

Requirements:

- Considerable experience working in an enterprise customer success environment.
- Previously responsible for the growth and churn of a BOB.
- Organisation: Excellent structure and organisation, with strong attention to detail.
- Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision.
- Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem.
- Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed.
- People-oriented: Excellent communicator - both written and verbal.
- Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on.
- Footwear specific background or knowledge is a plus but not required.

Why Join Gravity Sketch? This is an exceptional opportunity to join at a pivotal moment of growth and transformation. Here’s what you will gain:

- Unique opportunity to unlock and implement the future of design at Fortune 500 Clients.
- Startup Agility: Be part of a high-growth, fast-paced environment where you’ll gain experience in rapidly evolving company structures and learn how to navigate these challenges in real-time.
- Strong internal culture of collaboration and support across the Gravity Sketch team. As a small but nimble team we emphasise an inclusive and collaborative culture that fosters growth and connection.

## About Gravity Sketch

## Company Overview
- **One-liner**: Gravity Sketch provides an immersive 3D workspace for product design teams to ideate, collaborate, and review designs in real-time using VR, AR, and desktop tools.
- **Entity Type**: Private (Series A)
- **Headquarters**: London, United Kingdom
- **Founded**: 2014
- **Founders**: Daniela Paredes Fuentes (Co-Founder & CXO), Oluwaseyi Sosanya (Co-Founder & CEO)

## Core Business
- Primary industry/industries: Software Development, 3D Design & Collaboration, Virtual Reality
- Target customers: B2B — product design teams in transportation (automotive), industrial design, and apparel & footwear industries (customers include Adidas, Volkswagen, Ford, HP, Logitech)
- Mission or purpose statement: To radically change how teams communicate ideas spatially and expressively from anywhere.

## Products & Services
- **Gravity Sketch Platform**: An immersive, intuitive 3D ideation and collaboration workspace that enables cross-disciplinary teams to create, review, and refine designs in VR, AR, or on desktop. Allows for multi-user real-time collaboration, asynchronous feedback, 1:1 scale ergonomic validation, and export of designs as .OBJ, .FBX, or .IGES files.
- **LandingPad**: A companion tool that allows users to import 2D or 3D reference content directly into VR and export designs for further work in other software.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $47.8M; Annual Revenue of $4.6M (estimated for a company of ~60 employees)
- **Notable Investors/Partners**: Accel (led Series A), Google Ventures, Point Nine, Kindred Capital, Forward Partners
- **Growth Signals**: Raised a $32.5M Series A in April 2022 led by Accel; trusted by major global brands (Adidas, Volkswagen, Ford, HP, Logitech); currently expanding its platform with a new Web app rollout; operating in 14 countries.

## Competitive Advantages
- **First-mover in immersive 3D collaboration**: Combines VR/AR with real-time multi-user design review, which traditional CAD tools (e.g., SolidWorks, Rhino) lack as core features.
- **Bridge between ideation and engineering**: Exports in multiple formats (SubD, NURBS, mesh) that integrate into later-stage engineering workflows, reducing costly rework.
- **Cross-device accessibility**: Works on standalone and tethered VR headsets, desktop screens, and in mixed reality — making it accessible for teams without VR hardware.

## Strategic Focus
- **Platform expansion**: Rolling out a Web app to make the tool accessible without a VR headset, broadening the addressable user base.
- **Industry vertical penetration**: Deepening integrations for transportation, industrial design, and apparel/footwear sectors.
- **Workflow integration**: Enhancing tools like LandingPad to create a seamless bridge between early-stage creativity and detailed engineering.

## Why Work Here
- **Culture**: Emphasizes impact, ownership, and being on a mission; encourages experimentation, open feedback, and quick decision-making. Innovation Day is held monthly for passion projects.
- **Remote/Hybrid**: Fully flexible — supports remote, hybrid, and varying hours. Team is globally distributed across the UK, Europe, North America, and Asia. Biannual global meet-ups bring the whole company together.
- **Perks**:
  - Uncapped holidays
  - £1,000 (or equivalent) personal budget for professional development
  - £50/month wellbeing budget
  - Bupa private medical insurance (UK) / Medical, dental & vision (North America & Europe)
  - Enhanced parental leave (6-12 weeks full pay for both maternity and paternity)
  - Mental health support via Open Up (unlimited 1:1s with psychologists)
  - Cyclescheme & Techscheme (save 25-40%)
  - Team lunch Wednesdays, virtual socials, and gaming sessions
- **Headcount**: ~60 employees with a lean, ambitious team; job postings up 500% YoY indicating active growth hiring.

## Sources
1. [Gravity Sketch Website](https://gravitysketch.com/)
2. [Gravity Sketch Careers Page](https://gravitysketch.com/careers/)
3. [Gravity Sketch Product Page](https://gravitysketch.com/products/)
4. [Gravity Sketch LinkedIn](https://uk.linkedin.com/company/gravitysketch)
5. [CB Insights - Gravity Sketch](https://www.cbinsights.com/company/gravity-sketch)

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