---
title: 'Enterprise Customer Success Manager at Highnote'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-highnote-san-francisco-c49gf1a1x85g'
type: 'job'
last_seen: '2026-09-13'
---

# Enterprise Customer Success Manager at Highnote

- **Company:** Highnote
- **Location:** San Francisco, CA
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/highnote/jobs/7989204003

## Job description

## About Highnote

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Job Description

As an Enterprise CSM at Highnote, you own a portfolio of existing customers and the outcomes that drive mutual growth. We believe payments infrastructure should bend to each business, not the reverse — so we built one unified platform for issuing, acquiring, credit, ledger, and money movement. Our customers build the infrastructure their business runs on; their success is ours. You’ll own the full arc of that relationship, from a single program to a multi-product partnership. You set a high bar, learn fast, and lead — as comfortable on a developer-to-developer call as walking a CFO through forecast economics.

## What you’ll own

- Own the customer. Coordinate implementation and production support across Sales, Product, Engineering, Legal, Compliance, Marketing, and Operations to deliver a clean experience inside and out.
- Set and achieve outcomes. Align stakeholders on launch, rollout, and growth strategy, and marshal the resources to grow each program and its volume.
- Optimize your portfolio. Drive net revenue retention and payments volume growth, modeling and forecasting across your full customer base.
- Drive growth proactively. Spot expansion opportunities before customers ask, using usage signals and account intelligence to move early.
- Become the expert. Know your customers’ business like your own — building depth in key verticals, solutions, and payments to connect our platform to their goals.
- Scale the business. Codify what works into tools, data, and insights that build a best-in-class CS organization.

## Who you are

- 8+ years — in customer-facing roles (customer success, account management, or relationship management); 2+ years in payments, financial services, or fintech
- Owned a revenue number — quota, NRR, or renewals, forecast and delivered over time
- Analytical rigor — comfort with revenue modeling and usage data, and the ability to turn it into insight and narrative
- Cross-functional influence — a track record of building support across Product, Engineering, Legal, and Compliance without formal authority
- End-to-end ownership — run programs independently start to finish, holding momentum across internal and external teams
- Communication — strong written, verbal, and executive presentation skills
- Growth mindset — give and receive feedback with humility
- Strong character and integrity — represents Highnote’s values and raises the bar around them

Bonus skills

- AI operator — expertise in AI workflows to drive efficiency and effectiveness for Customer Success workflows
- Multi-discipline payments expertise — depth in multiple areas from issuing, acquiring, credit, money movement, alternative lending, expense management, or other relevant to existing subscribers

Why Highnote?

- We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
- We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
- We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
- We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

- Flexible Paid Time Off
- 100% healthcare coverage + 75% coverage for dependents
- 401k program
- Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
- Equity in Highnote
- Stipend to build out your home office; internet and phone reimbursement
- At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $150,000-$200,000.

Please note that positions located in San Francisco are hybrid and include core working days of Monday, Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates.

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).

Note on Recruitment Fraud: Highnote will never ask for payment, bank details, or interview candidates via text/chat apps. All official emails come from @highnote.com or Greenhouse.

## About Highnote

## Company Overview
- **One-liner**: Highnote provides a cloud-native, unified platform for embedded finance, enabling brands and digital enterprises to design, launch, and scale intelligent card issuing, credit, acquiring, and ledgering products.
- **Entity Type**: Private (Series B-II / Series B – latest round reported at $125M in late 2025/early 2026)
- **Headquarters**: San Francisco, California, United States (offices at 350 Bush St, 19th Floor)
- **Founded**: 2020
- **Founders**: Not publicly listed (formerly known as Bay1)

## Core Business
- **Primary industry/industries**: Embedded finance, payments infrastructure, card issuing, fintech
- **Target customers**: B2B – brands, digital enterprises, fintechs, and commerce platforms seeking to embed payment products (consumer, commercial, fleet, expense, credit)
- **Mission or purpose statement**: “Redefining embedded finance for the real world of modern commerce” – enabling every payment to become a powerful brand experience

## Products & Services
- **[Issuer Processor](https://highnote.com/)**: A fully cloud-native, active-active issuer processor that handles card issuance and transaction processing for both Visa and Mastercard, exposed via GraphQL APIs.
- **Card Issuing**: Physical and virtual cards for commercial, consumer, debit, credit, fleet, and charge cards, with spend controls and multi-party wallets.
- **Credit Management**: Integrated credit lifecycle management for issuing credit products.
- **Acquiring**: Payment acquiring capabilities bundled into the same platform.
- **Ledgering**: Multi-party wallet and ledger infrastructure for real-time balance tracking.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Total funding of **$194M** (per LinkedIn/Crunchbase) or **$294M** (per CB Insights, including later rounds – conflicting reports). Latest round: $125M Series B-II raised ~6 months ago (CB Insights) or $90M Series B in Jan 2025 (LinkedIn).
- **Notable Investors/Partners**: Oak HC/FT, Costanoa Ventures, WestCap, Adams Street Partners, Pinegrove Capital Partners, Omega Venture Partners
- **Growth Signals**:
  - 172 employees as of mid-2026, with +1.8% monthly headcount growth
  - 8 active job postings (up +33.3% quarterly)
  - Announced collaboration with Visa on “Agentic Commerce” for AI-initiated payments (May 2026)
  - Modern tech stack (Kubernetes, GCP, GraphQL, Snowflake, etc.)

## Competitive Advantages
- **Unified, single-platform architecture** combining card issuing, credit, acquiring, and ledgering – reducing integration complexity for clients.
- **Cloud-native, active-active infrastructure** built from scratch (not legacy mainframe) enabling high reliability and scalability.
- **GraphQL-first APIs** and modern developer experience (protobuf, gRPC, Istio).
- **Support for multiple card types** (consumer, commercial, fleet, credit, debit) on one platform.

## Strategic Focus
- Deepening embedded finance capabilities for enterprise clients, particularly in fleet, expense management, and loyalty programs.
- Expanding agentic commerce capabilities – enabling AI agents to initiate and manage payments (Visa partnership).
- Scaling sales and go-to-market (hiring Enterprise Account Executive – Issuing).
- Building out data platform and infrastructure to support growing transaction volumes.

## Why Work Here
- **Culture & Engineering**: Highnote is a product-driven fintech startup with a modern, cloud-native tech stack (Kubernetes, GCP, GraphQL, Snowflake, Terraform). Engineers work on high-scale payment infrastructure.
- **Work Model**: Hybrid – HQ in San Francisco (350 Bush St). Some roles listed as remote (e.g., Enterprise Account Executive – Issuing).
- **Growth Opportunity**: Rapidly growing company (172 employees, active hiring across engineering, product, and sales). Opportunity to shape core infrastructure at an early stage.
- **Perks**: Not explicitly listed, but typical for funded fintech startups (equity, competitive comp, modern tools). Fintech domain expertise is a strong career accelerator.

## Sources
1. [highnote.com](https://highnote.com/)
2. [LinkedIn – Highnote](https://www.linkedin.com/company/highnote)
3. [CB Insights – Highnote](https://www.cbinsights.com/company/highnote)
4. [Greenhouse – Highnote Jobs](http://job-boards.greenhouse.io/highnote)

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