---
title: 'Enterprise Customer Success Manager at MaintainX'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-maintainx-toronto-5e8dkwn4yfnn'
type: 'job'
last_seen: '2026-09-06'
---

# Enterprise Customer Success Manager at MaintainX

- **Company:** [MaintainX](https://feeny.ai/companies/maintainx)
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-04-30
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/maintainx/6cbca181-1195-4eb0-9fdf-01d242a12330/application

**Skills:** Salesforce, Gainsight, Outreach, Gong, CRM platforms, Engagement platforms, Analytics tools, Industrial industry knowledge, Manufacturing industry knowledge, Facilities industry knowledge, Engineering industry knowledge, Frontline workforce environment experience

> Manage a portfolio of $2M across 200+ enterprise accounts, driving retention, adoption, and expansion. Serve as a point of contact for executive stakeholders, leveraging data-driven insights to identify risks and growth opportunities while collaborating with cross-functional teams to improve the customer journey.

## Job description

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions https://adsknews.autodesk.com/en/views/inside-autodesk-operations-solutions/, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding https://www.getmaintainx.com/newsroom/maintainx-raises-150m led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 https://www.getmaintainx.com/blog/maintainx-named-to-2025-forbes-cloud-100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.

In this role, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.

What you’ll do:

- Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.
- Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.
- Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.
- Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.
- Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
- Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.
- Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.
- Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.
- Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.

About you:

- 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts.
- Experience managing complex enterprise customers with multiple stakeholders, departments, and implementation cycles.
- Proven track record of driving customer outcomes, adoption, retention, and long-term growth.
- Strong executive presence with the ability to engage and influence C-suite and senior business stakeholders.
- Excellent communication, presentation, and relationship-building skills, including product demos, training, and business reviews.
- Data-driven mindset with experience using analytics to identify risks, opportunities, and customer engagement priorities.
- Proficiency with customer success, CRM, and engagement platforms such as Salesforce, Gainsight, Outreach, Gong, or similar tools.
- Highly organized and process-oriented, with the ability to manage multiple priorities across a large portfolio.
- Strong problem-solving skills and the ability to turn customer insights and data into action.
- Comfortable working in a fast-paced, dynamic environment while maintaining a high level of customer focus.
- Interest in automation, AI, and scalable customer engagement strategies.
- Exposure to industrial, manufacturing, facilities, engineering, or frontline workforce environments is a plus.

What’s in it for you:

- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.

## About us

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com http://benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Belonging. We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging http://autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.

## About MaintainX

## Company Overview
- **One-liner**: AI-powered maintenance and asset management platform for frontline teams.
- **Entity Type**: Private (pending acquisition by Autodesk)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: Not publicly available
- **Founders**: Chris Turlica (CEO) and Hugo Dozois-Caouette (CTO) – [getmaintainx.com](https://www.getmaintainx.com/about)

## Core Business
- **Primary industries**: Industrial maintenance software (CMMS / EAM), serving manufacturing, facilities management, hospitality, and other asset-heavy sectors.
- **Target customers**: B2B, mid-market to enterprise, focused on deskless frontline workers.
- **Mission**: “Deliver one platform for maintenance, repair, and operations to keep the physical world running.” – [getmaintainx.com](https://www.getmaintainx.com/careers)

## Products & Services
- **MaintainX Platform (CMMS + AI)**: A mobile-first, AI-powered solution covering work order management, preventive & predictive maintenance, parts inventory, safety/compliance checklists, and natural‑language reporting. Integrates with existing ERP/MES systems and is SOC 2 Type II / ISO 27001 certified. – [getmaintainx.com](https://www.getmaintainx.com/)

## Market Standing
- **Valuation**: $2.5 billion (as of Series D, 2025) – [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7047500)
- **Total Funding**: $254 million (including $150 M Series D) – same source
- **Key Metric**: Over 14,000 companies use MaintainX – [getmaintainx.com](https://www.getmaintainx.com/)
- **Notable Investors/Partners**: Not specified in provided sources; the company is under a definitive agreement to be acquired by Autodesk.
- **Growth Signals**: Acquisition by Autodesk; Great Place To Work‑certified; recognized as a leader in CMMS; rapid scaling with 227 U.S. employees.

## Competitive Advantages
- **AI‑native platform** built specifically for deskless workers, with predictive maintenance and anomaly detection.
- **Ease of use** replacing paper‑based workflows; rapid implementation (200 sites in 9 weeks).
- **Enterprise security certifications** (SOC 2, ISO 27001) and integration with major systems.
- **Strong employee culture** – 94% employee approval rating for CEO, 91 RepVue score (top 5% of sales orgs). – [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7047500), [getmaintainx.com](https://www.getmaintainx.com/careers)

## Strategic Focus
- Integration with Autodesk’s “design, make, operate” ecosystem to expand from maintenance into broader operational workflows.
- Continued investment in AI capabilities for frontline teams.
- Scaling globally with a hybrid workforce and high‑trust culture.

## Why Work Here
- **Culture**: “High‑growth, high‑trust” – flat, lean, humble team; values include “Collaboration over Ego” and “Excellence is our Standard.” – [getmaintainx.com](https://www.getmaintainx.com/careers)
- **Work policy**: Hybrid (flexibility to move fast with autonomy), unlimited time off.
- **Compensation**: Competitive pay, meaningful equity, performance bonuses.
- **Perks**: Catered lunches, off‑sites, hackathons, L&D budget, comprehensive health & wellness, parental support.
- **Glassdoor rating**: 4.2 / 5.0; 80% would recommend to a friend; 94% approve of CEO Chris Turlica. – [glassdoor.com](https://www.glassdoor.com/Reviews/MaintainX-Reviews-E3136296.htm)
- **Top‑rated**: #25 Fortune Best Workplaces in the Bay Area (Small & Medium) for 2026. – [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7047500)

## Sources
1. [getmaintainx.com – About](https://www.getmaintainx.com/about)
2. [getmaintainx.com – Careers](https://www.getmaintainx.com/careers)
3. [getmaintainx.com – Product](https://www.getmaintainx.com/)
4. [greatplacetowork.com – MaintainX profile](https://www.greatplacetowork.com/en/certified-company/7047500)
5. [glassdoor.com – MaintainX reviews](https://www.glassdoor.com/Reviews/MaintainX-Reviews-E3136296.htm)

## Other roles at MaintainX

- [Applied AI Engineer](https://feeny.ai/job/applied-ai-engineer-maintainx-san-francisco-qdq8pd728ahj) — San Francisco, CA
- [Senior Applied Scientist, Parts Intelligence & Inventory Optimization](https://feeny.ai/job/senior-applied-scientist-parts-intelligence-inventory-optimization-maintainx-het6pfjww3ef) — San Francisco, CA
- [Manager, Mid-Market Account Executive Team](https://feeny.ai/job/manager-mid-market-account-executive-team-maintainx-united-states-c7xr62nzeskw) — United States
- [Full-Stack Developer - IAM](https://feeny.ai/job/full-stack-developer-iam-maintainx-san-francisco-tscym7bmq6jn) — San Francisco, CA
- [Manager, Emerging Account Management](https://feeny.ai/job/manager-emerging-account-management-maintainx-united-states-7ng0ga44b3qx) — United States
- [Manager, Emerging Account Management](https://feeny.ai/job/manager-emerging-account-management-maintainx-canada-thwrwtyxegr9) — Canada
- [Senior Software Developer, Search](https://feeny.ai/job/senior-software-developer-search-maintainx-san-francisco-5cv8hhx9cywb) — San Francisco, CA
- [Senior Software Developer, Search](https://feeny.ai/job/senior-software-developer-search-maintainx-toronto-r7rzj4c36rrd) — Toronto, Canada
- [Développeur en infrastructure – ingénierie de plateforme](https://feeny.ai/job/developpeur-en-infrastructure-ingenierie-de-plateforme-maintainx-montreal-1vcz13xr130h) — Montréal, Canada
- [Director of Platform Engineering](https://feeny.ai/job/director-of-platform-engineering-maintainx-san-francisco-m4fr28fkgmhv) — San Francisco, CA