---
title: 'Enterprise Customer Success Manager at Merge'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-merge-new-york-neh12zqcvj2q'
type: 'job'
last_seen: '2026-10-30'
---

# Enterprise Customer Success Manager at Merge

- **Company:** Merge
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/merge/3c437268-3c18-42bc-8720-0c1368320c32

## Job description

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge for Product, and Merge for Workforce. Merge for Product enables teams to ship AI features and integrations at massive scale. Merge for Workforce helps engineering teams govern AI access at the company level. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product. What will you be doing?

- In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively
- You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases
- The expectation will be to manage up to 30 enterprise customers
- Your goal will be to ensure customer satisfaction as a whole, enhance customer experience working with Merge, and play a key part in supporting customer contract renewals

What experience is required?

- A minimum of 6+ years of experience working in a Customer Success or Account Management function with highly technical software products and technical stakeholders.
- Experience working with enterprise SaaS customers (customers with 800+ employees) as well as executive level customer stakeholders.
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge.
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, product, etc.
- An entrepreneurial mindset - this is a new team at Merge where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment

## Compensation

- The cash compensation range for this role is $175,000-210,000 OTE, split between salary and variable compensation.
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package.

## About Merge

## Company Overview
- **One-liner**: Merge is a unified API platform that enables B2B companies to add hundreds of integrations to their products and empowers AI agents with secure, governed access to enterprise tools.
- **Entity Type**: Private (Total funding $74.5M; last round Series B $55M)
- **Headquarters**: San Francisco, California, United States (offices also in New York and Berlin)
- **Founded**: 2020
- **Founders**: Shensi Ding and Gil Feig

## Core Business
- **Primary industry/industries**: API infrastructure, B2B SaaS integrations, AI agent infrastructure
- **Target customers**: B2B SaaS companies, Fortune 500 organizations, AI product teams, enterprises needing customer-facing integrations
- **Mission**: “Reshaping the way the world integrates” and making secure data access easy

## Products & Services
- **Merge Unified**: A single API that gives products access to hundreds of pre-built integrations across HR, payroll, accounting, ticketing, CRM, SCIM, and directory platforms. Handles authentication, security, monitoring, and maintenance. (SaaS / API)
- **Merge Agent Handler**: Enables AI agents to take authenticated actions across thousands of enterprise tools with scoped permissions, complete audit logs, and real-time monitoring. Includes model routing, fallback, and cost optimization. (API / Platform)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding $74.5M (Series B $55M) as of latest round; annual revenue not publicly available (estimated at ~$1M by third‑party data, but unverified)
- **Notable Investors**: Backed by leading technology investors (names not publicly listed on company pages); recognized as a Forbes Cloud 100 Rising Star and Forbes Next‑Billion‑Dollar Startups 2023
- **Growth Signals**: 104 employees (+14.9% YoY); 21 active job postings (+162.5% YoY); LinkedIn followers 28,176 (+41.9% YoY); product rating 4.8/5 on G2-style reviews; recognized by Forbes

## Competitive Advantages
- **Single API replaces dozens of custom integrations**, drastically reducing engineering time and maintenance overhead
- **Enterprise‑grade security**: SOC 2 Type II, ISO 27001, HIPAA, GDPR certified
- **Model routing and fallback**: Automatically routes LLM calls to the best provider based on cost and performance, with automatic failover
- **Governed agents**: Scoped permissions and complete audit logs satisfy enterprise compliance needs
- **Pre‑built, always‑maintained connectors** across multiple categories (HR, payroll, accounting, ticketing, CRM, etc.)

## Strategic Focus
- Deepening agent‑capabilities (Agent Handler) and expanding the integration catalog
- Positioning as the infrastructure layer for AI products that need reliable, secure access to real enterprise data
- Serving both external product integrations and internal tool automation
- Maintaining enterprise‑grade compliance and data protection as core differentiators

## Why Work Here
- **Culture**: Values include “character of excellence”, “own what matters”, “enthusiasm is momentum”, “make it easy”, and “ask anything, say anything”. High employee ratings: overall 4.4/5, culture 4.5/5.
- **Work model**: In‑person‑first (offices in San Francisco, New York, Berlin). Small startup environment with close‑knit teams.
- **Engineering‑heavy**: 36% of employees in technical roles; top alumni go to OpenAI, Anthropic, Salesforce, Notion.
- **Perks & compensation**: Compensation rating 4.2/5; not many perks publicly detailed, but strong growth trajectory and exposure to cutting‑edge AI/integration problems.
- **Recent departures**: Head of People Operations left in February 2026 – new leadership is being built out.

## Sources
1. [merge.dev](https://www.merge.dev/)
2. [merge.dev/about](https://www.merge.dev/about)
3. [merge.dev/careers](https://www.merge.dev/careers)
4. [linkedin.com/company/merge-api](https://www.linkedin.com/company/merge-api)
5. [merge.careers](https://merge.careers/)

## Other roles at Merge

- [DevOps Engineer](https://feeny.ai/job/devops-engineer-merge-remote-xnkfs5b90y09)
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