---
title: 'Enterprise Customer Success Manager at Navan'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-navan-new-york-fp6gf5643836'
type: 'job'
last_seen: '2026-09-08'
---

# Enterprise Customer Success Manager at Navan

- **Company:** Navan
- **Location:** New York, NY
- **Compensation:** $146k–$195k
- **Posted:** 2025-04-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://navan.com/careers/openings?gh_jid=6779381

## Job description

As an Enterprise Customer Success Manager, you will be the trusted advisor and business owner for a portfolio of Navan's most strategic enterprise customers. You will be accountable for protecting long-term partnerships, delivering revenue performance, accelerating launch and adoption, and ensuring customers realize measurable value across Travel, Expense, and Payments.

You will translate customer priorities into joint success plans, build durable executive relationships, and orchestrate teams across Sales, Launch, Product, Engineering, Support, Finance, and regional operations. This role requires a commercially minded operator who can use data to identify what changed, distinguish risk from noise, and mobilize the right people around the highest-impact actions.

What You'll Do:

- Own post-sale outcomes across an assigned enterprise portfolio, with primary accountability for logo retention, revenue attainment, customer health, and durable partnership value.
- Build multi-year account strategies and joint success plans that connect customer business objectives to measurable adoption, value realization, renewal, and expansion outcomes.
- Accelerate customers from closed-won to launch, targeting launch within 90 days when scope permits and creating clear ownership for timelines, dependencies, and decisions.
- Drive customers toward full adoption within five months of launch and full realization by approximately month eight, adapting the plan to customer scope and complexity.
- Develop trusted, multi-threaded relationships with customer executives and leaders across Travel, Expense, Procurement, Finance, HR, Technology, Security, and regional teams.
- Lead EBRs, QBRs, steering committees, and executive conversations focused on value delivered, decisions required, emerging risks, and forward commitments.
- Maintain a reliable command of portfolio revenue, forecast, adoption, health, renewal timing, open commitments, and expansion pipeline; communicate changes and recommended actions clearly.
- Identify and advance expansion opportunities across products, employee populations, business units, and geographies in partnership with Sales and solution teams.
- Improve portfolio economics by understanding the drivers of yield, hotel mix, negotiated-rate strategy, gross margin, Expense adoption, card spend, and interchange.
- Surface customer risk early, create recovery plans, and lead cross-functional resolution of implementation, product, support, commercial, and relationship issues.
- Represent a synthesized customer voice internally and strengthen the broader Strategic Enterprise organization through reusable insights, playbooks, mentoring, and case studies.Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

What We're Looking For:

- 7+ years of experience in enterprise customer success, strategic account management, consulting, revenue leadership, or a comparable customer-facing role.
- A demonstrated record of retaining and growing complex enterprise relationships while delivering measurable commercial, adoption, and customer outcomes.
- Experience leading global or highly matrixed customers with multiple products, regions, stakeholders, and executive sponsors.
- Strong financial and analytical acumen, including the ability to interpret revenue, forecast, adoption, unit economics, margin, and expansion data.
- Executive presence and communication skills that are concise, credible, commercially grounded, and effective in high-stakes situations.
- Exceptional judgment, ownership, prioritization, and resilience in a fast-paced environment with competing customer and business priorities.
- Demonstrated ability to influence senior internal and external stakeholders, create accountability, and lead through ambiguity without formal authority.
- Bachelor's degree preferred or equivalent practical experience; willingness to travel for strategic customer engagements as business needs require.

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $146,250—$195,000 USD

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

## About Navan

## Company Overview
- **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control.
- **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2015
- **Founders**: Ariel Cohen and Ilan Twig

## Core Business
- **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments.
- **Target customers**: B2B – mid-market to enterprise companies; also SMBs.
- **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet."

## Products & Services
- **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines).
- **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs.
- **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support.
- **Navan Rewards**: Incentive program that rewards employees for booking below budget.
- **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility.
- **Navan Corporate Cards**: Physical and virtual cards for payments.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges).
- **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom.
- **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC.
- **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform.

## Competitive Advantages
- **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service.
- **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors.
- **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing.
- **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory.

## Strategic Focus
- Continue leading in AI-powered travel and expense innovation.
- Expand corporate card and payments ecosystem (Navan Connect, external card linking).
- Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals).
- Drive user adoption through employee rewards and seamless mobile experience.

## Why Work Here
- **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration.
- **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”.
- **Perks & Benefits**:
  - Flexible vacation (take time off as needed, manager coordination).
  - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing).
  - 401k, Employee Stock Purchase Plan (ESPP) with discount.
  - Medical, dental, vision, pet insurance.
  - Commuter benefits, in-office snacks and lunches, dog-friendly offices.
  - Headspace mental health subscription.
  - Navan personal travel discounts (employee leisure bookings at corporate rates).
  - Connectivity allowance (bi-weekly stipend for remote work).
- **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D.

## Sources
1. [navan.com](https://navan.com/ – Product overview, platform details)
2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO)
3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model)
4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks)

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