---
title: 'Enterprise Customer Success Manager - Retail/E-commerce at Similarweb'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-retail-e-commerce-similarweb-prague-vmvr7nb97bas'
type: 'job'
last_seen: '2026-09-10'
---

# Enterprise Customer Success Manager - Retail/E-commerce at Similarweb

- **Company:** Similarweb
- **Location:** Prague, Czech Republic
- **Posted:** 2026-06-05
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/similarweb/jobs/7984661

## Job description

At Similarweb, we are revolutionizing the way businesses interact with the digital world. Following a strategic acquisition that expands our e-commerce analytics capabilities, we are building a dedicated team to serve a growing German-speaking customer base.

We are looking for a strategic, relationship-driven Enterprise CSM to own our most complex e-commerce accounts, acting as a trusted advisor to brands and retailers who rely on real-time market data and insights  to make mission-critical commercial decisions.

Why will your role be so important?

Enterprise clients - from global brands to large-scale retailers - depend on accurate, timely market  data, like pricing, reviews, product content, retail media, to stay competitive. You'll be the person who makes sure they succeed: managing sophisticated stakeholder relationships, consulting continuously on strategy, advocating for their needs internally, and helping them translate data into measurable business impact. When technical challenges arise, they'll count on you to hold the line with clarity and confidence.

So, what will you be doing all day?

- Own the Lifecycle & Growth: Manage the full post-sales lifecycle for a portfolio of enterprise accounts, including onboarding, adoption, health management, renewals, and strategic growth.
- Build Trusted Relationships: Establish and maintain deep, value-driven relationships across all levels of the customer organization, from operational users to executive sponsors.
- Drive Account Strategy & ROI: Develop strategic account plans to identify growth opportunities, and lead structured Business Reviews to demonstrate ROI, align on goals, and position upsell and cross-sell opportunities.
- Advocate Internally & Resolve Blockers: Serve as the primary customer advocate internally, coordinating across Product, Support, and Development teams to resolve issues and surface product feedback.
- Deliver Trainings & Demos: Enable users at all levels of the customer organization to get maximum value from the platform — from first onboarding through to advanced use cases.
- Manage Technical Communications: Proactively manage expectations during technical or crawling-related issues; communicate clearly, set realistic timelines, and follow through consistently to maintain trust
- Mitigate Churn & Maintain CRM Hygiene: Identify early churn signals and take decisive, targeted action to protect retention, while maintaining accurate CRM records, health scores, and renewal forecasts

Your background:

- Experience in Customer Success, Account Management, or a strategic customer-facing role in a SaaS or data/analytics company.
- Experience in the CPG, e-commerce, and/or retail industry.
- Project management mindset: structured, detail-oriented, and able to manage multiple client workstreams simultaneously without dropping the ball.
- Proven experience managing enterprise or complex accounts with demonstrable retention and revenue growth results.
- Commercial track record: hands-on experience owning renewals, including forecasting, negotiation, and closing.
- Solid understanding of the e-commerce landscape — how brands and retailers differ in how they consume and act on pricing data.
- Numerically strong — comfortable building ROI arguments and data-driven business cases for executive stakeholders.
- Comfortable at the intersection of business and technology — able to engage credibly in conversations about data integrations, crawling, and APIs without being an engineer.
- Familiarity with CRM systems (e.g., Salesforce) and customer success platforms.
- Fluent English

Why you’ll love being a Similarwebber:

- Impact : Work with the world’s leading digital intelligence platform and make a real difference.
- Innovation : Bring your ideas forward - we empower you to drive change.
- Hybrid work model: 3 days in our office and 2 days working from home.
- Our Office: Modern space in Prague’s DOCK IN area, stocked with snacks, drinks (we're big fans of kombucha), fruit and lunches on Tuedays.
- Benefits: 5 weeks of vacation, birthday day off, 3 sick days, or Multisport
- Top-tier Hardware : MacBook Pro M3, dual monitors, standing desks.
- Team Events : Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours.
- Equity : Share in Similarweb’s success.
- Career Growth : Explore any path - leadership, switching teams, or upskilling through coaching and learning programs.

#LI-Onsite

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available [here](https://www.similarweb.com/corp/legal/applicant-privacy-policies/).

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available [here](https://www.similarweb.com/corp/legal/applicant-privacy-policies/).

## About Similarweb

## Company Overview
- **One-liner**: Similarweb provides a leading digital intelligence platform that analyzes web traffic, app performance, and consumer behavior to help businesses win their market.
- **Entity Type**: Public (NYSE: SMWB)
- **Headquarters**: London, United Kingdom (with major offices in Tel Aviv, Israel; New York, NY; and Burlington, MA)
- **Founded**: 2007 (as SimilarGroup)
- **Founders**: Or Offer

## Core Business
- **Primary industry/industries**: Digital Intelligence, Web Analytics, Market Research, Competitive Intelligence, AI-Powered Data
- **Target customers**: B2B, serving Enterprise, Mid-Market, and SMB customers across Marketing, Sales, GTM, Product, and Strategy teams
- **Mission or purpose statement**: "To create the most accurate, comprehensive, and actionable Digital Data, so every business can win their market." [similarweb.com](https://www.similarweb.com/corp/about/)

## Products & Services
- **Web Intelligence**: Analyze website traffic, audience behavior, and competitive landscape for any website. Includes SEO tools, content analytics, and market research.
- **App Intelligence**: Track and benchmark app performance, downloads, usage, and stickiness across app stores.
- **Sales Intelligence**: Prospect, qualify, and engage with ideal customers using digital signals and intent data.
- **AI Search Intelligence**: Track and grow brand visibility across AI search engines and chatbots (e.g., ChatGPT, Perplexity).
- **Retail Intelligence**: Full-funnel Amazon insights for tracking, targeting, and converting shoppers.
- **Data-as-a-Service (API)**: Deliver digital insights at scale via API and automated reporting for integration into other platforms.
- **Data Partnerships (OEM)**: Enrich third-party products with Similarweb's digital data to drive new revenue streams.
- **Advisory Services**: Gain deeper market and consumer insights through expert consulting.

## Market Standing
- **Valuation/Market Cap**: As of July 2026, market cap is approximately $1.5B (publicly traded, subject to market fluctuations).
- **Key Metric**: Annual Revenue: Over $200M (latest fiscal year); Trusted by over 3,500+ global customers.
- **Notable Investors/Partners**: Publicly traded on NYSE; major institutional investors include ION Asset Management, The Baupost Group, and others (check latest 13-F filings). Partners include major agencies and technology platforms.
- **Growth Signals**: Over 1,000 employees globally; publicly traded since 2021; named a G2 Leader in multiple categories (Enterprise SEO, Content Analytics, Market Intelligence, Digital Advertising Intelligence, Paid Search Intelligence, Best Answer Engine Optimization Tools); expanding AI-powered product lines.

## Competitive Advantages
- **Massive Data Scale**: Analyzes 20M+ companies, 100M+ apps, 250M+ content pages, 5B+ search terms, and 10B+ display ads daily, with 10 years of historical data. [similarweb.com](https://www.similarweb.com/)
- **First-Mover in AI Search Intelligence**: One of the first to offer dedicated tools for monitoring brand presence in AI chatbots and answer engines.
- **Comprehensive Platform**: Covers web, app, retail, sales, and AI search in a single integrated platform, providing a holistic view of digital performance.
- **G2 Leader Status**: Recognized as market leader across multiple software categories, validating product quality and market adoption.

## Strategic Focus
- **AI-First Product Development**: Deep investment in AI-powered insights, including AI Search Intelligence and automated data analysis.
- **Expansion into Financial Services & LLM Vertical**: Hiring dedicated sales managers for Financial Services and AI/LLM sectors, indicating strategic vertical market penetration.
- **Global Growth**: Maintaining offices across six continents; expanding presence in APAC (Singapore, Tokyo, Shanghai) and EMEA (London, Prague).
- **Data Partnerships & OEM**: Growing revenue streams by embedding data into other platforms and powering third-party products.

## Why Work Here
- **Culture & Values**: Emphasizes authenticity, diversity, and inclusion ("you can be your full authentic self"). [similarweb.com](https://www.similarweb.com/corp/careers/)
- **Hybrid Work Model**: Joint days for in-office collaboration, in-office team activities, and fully stocked kitchens.
- **Professional Development**: Access to thousands of e-courses, professional coaching, 1:1 mentoring programs, and award-winning employee development programs.
- **Competitive Benefits**: Health care packages, food stipend, on-premise exercise classes, personal trainer assessments, gym membership reimbursement.
- **Global Presence**: Offices in London, Tel Aviv, New York, Boston, Prague, Singapore, Tokyo, and Shanghai.
- **Engineering & Data Culture**: Teams work with massive data sets (2TB processed daily), cutting-edge AI, and a product that employees rank as the #1 reason they join. [similarweb.com](https://www.similarweb.com/corp/careers/)
- **Growth Opportunities**: Over 1,000 employees and growing; multiple career tracks in GTM, Marketing, HR, Operations, and Engineering.

## Sources
1. [similarweb.com - About Us](https://www.similarweb.com/corp/about/)
2. [similarweb.com - Careers](https://www.similarweb.com/corp/careers/)
3. [similarweb.com - Products](https://www.similarweb.com/)
4. [Greenhouse - Similarweb Jobs](https://job-boards.greenhouse.io/similarweb)
5. [Indeed - Similarweb Company Profile](https://www.indeed.com/cmp/Similarweb)

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