---
title: 'Enterprise Customer Success Manager at Semperis'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-semperis-united-kingdom-g0ctrqvgtt3d'
type: 'job'
last_seen: '2026-10-16'
---

# Enterprise Customer Success Manager at Semperis

- **Company:** Semperis
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/semperis/8845409b-6084-4845-aba5-417f0e9f360f

## Job description

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our EMEA team.

What you will be doing: As an Enterprise Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximise opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for:

- Designing success plans for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
- You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets
- Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs
- Leading training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations
- Monitoring record-keeping to ensure that relevant customer information is captured to enable informed, personalised customer interactions with Semperis Support, Customer Success (CS), Sales, etc
- Developing and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
- Identifying potential customer references and assist with development of customer case studies
- Gaining and maintain an understanding of Semperis technology, products, and services
- In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program

What you will bring to the table: Technical & Cyber Security Skills

- Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities
- Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures

Strong foundational knowledge of cyber security domains:

- Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc
- Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)
- Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)

Customer-facing & Soft Skills -

- 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
- Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language
- Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives
- Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities
- Conflict resolution & expectation management during incidents or escalations
- Consultative selling & value realisation: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals

Business & Strategic Skills -

- Renewal & expansion forecasting (understand ARR, NRR, consumption metrics)
- Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps)
- Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths)
- Competitive intelligence: Know how your product differentiates from the competition

Preferences:

- Experience with SFDC and Active Directory
- Fluent English language skills are required
- German language proficiency would be a strong advantage

## #LI-LP1

Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

## About Semperis

## Company Overview
- **One-liner**: Semperis provides a comprehensive, AI-powered identity security and recovery platform to protect hybrid Active Directory, Entra ID, and Okta environments from identity-based attacks and ransomware.
- **Entity Type**: Private (Series C; total funding $498.3M as of June 2024)
- **Headquarters**: Hoboken, New Jersey, United States
- **Founded**: 2014
- **Founders**: Mickey Bresman (CEO) and Guy Teverovsky (CTO)

## Core Business
- **Primary industry**: Cybersecurity – Identity Threat Detection and Response (ITDR), Active Directory Security, and Disaster Recovery.
- **Target customers**: B2B, large enterprises and mid-market organizations, with a strong focus on the public sector.
- **Mission / Purpose**: "To be a force for good" by strengthening identity security and helping organizations say no to ransomware, ultimately curbing the financing of illegal activities.

## Products & Services
- **Directory Services Protector**: Enterprise backup and rapid recovery for Active Directory, Entra ID, and Okta — cuts recovery time by up to 90%.
- **Purple Knight**: Free, community-based continuous SaaS tool for AD and Entra ID security posture assessment and attack path management.
- **Forest Druid**: First-of-its-kind community Tier 0 attack path discovery tool for Active Directory.
- **Identity Forensics & Incident Response (IFIR) Services**: Expert-led incident response and forensics for hybrid identity environments.
- **Ready1**: Enterprise cyber crisis response platform for coordinated recovery operations.
- **Active Directory Forest Recovery**: Cyber-first disaster recovery solution for full AD forest restoration.
- **Disaster Recovery for Entra Tenant**: Fast, secure backup and recovery for Entra ID resources.
- **Okta Backup & Recovery**: Continuous, flexible backup and recovery for Okta environments.
- **Security-first AD Migration & Consolidation**: Tooling and services for moving and consolidating AD environments securely.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metrics**: Annual revenue of $25.5M (LinkedIn estimate); Total funding of $498.3M (Series B led by Insight Partners in 2020; Series C of $125M led by JP Morgan and Hercules Capital in June 2024).
- **Notable Investors / Partners**: Insight Partners, JP Morgan, Hercules Capital. Strategic advisors include Gen. David H. Petraeus (U.S. Army, Ret.) and former National Cyber Director Chris Inglis. Partners include Microsoft (Enterprise Cloud Alliance, Co-Sell partner, MISA member).
- **Growth Signals**: 502 employees (+28.2% YoY); 6 consecutive years of double-digit revenue growth; named the fastest-growing cybersecurity company in America by the Financial Times; listed on Inc. Magazine’s Best Workplaces for four consecutive years (2022–2025); opened offices across North America, Israel, Europe, and Asia-Pacific.

## Competitive Advantages
- **Deep expertise**: Over 150 combined years of Microsoft MVP experience on staff and more than 25 former Microsoft Premier Field Engineers (PFEs).
- **Purpose-built solution**: Full-stack identity resilience covering prevention, detection, response, and recovery across AD, Entra ID, and Okta — unlike generic backup or endpoint tools.
- **Community-driven threat intelligence**: Free tools like Purple Knight and Forest Druid build a user community and provide attack path visibility unique to the market.
- **AI-powered detection**: Unmatched attack pattern detection and service account protection integrated into the platform.

## Strategic Focus
- **Public sector expansion**: With advisors like Gen. Petraeus and Chris Inglis, Semperis is targeting government and defense organizations.
- **Growth of the Ready1 crisis response platform**: Scaling a dedicated incident response and recovery service offering.
- **Continued ITDR leadership**: Investing in AI and automation to stay ahead of evolving identity-based attack techniques.
- **Global market penetration**: Expanding international presence and partner ecosystems.

## Why Work Here
- **Mission-driven culture**: Employees are motivated by the company’s goal to be a “force for good” — actively fighting ransomware and cybercrime.
- **Work-life balance**: Semperis emphasizes trust, flexibility, and personal well-being, encouraging employees to excel without sacrificing health.
- **Collaborative and innovative environment**: A culture of shared expertise, open conversations, and continuous learning backed by some of the world’s top AD experts.
- **Global, diverse team**: Operations across the U.S., Israel, Canada, Europe, and Asia-Pacific with a strong technical workforce (28% technical).
- **Recognition**: Inc. Magazine Best Workplace for four consecutive years (2022–2025); ranked among the fastest-growing cybersecurity companies.
- **Remote/hybrid policy**: Not explicitly stated, but global distribution and culture of trust suggest flexibility; many roles are likely remote-friendly.
- **Notable perks**: Excellent salary and benefits, though specific perks are not detailed; commitment to career development and purpose-driven work.

## Sources
1. [semperis.com/careers/](https://www.semperis.com/careers/)
2. [semperis.com/company/](https://www.semperis.com/company/)
3. [semperis.com/life-at-semperis/](https://www.semperis.com/life-at-semperis/)
4. [semperis.com/products/](https://www.semperis.com/)
5. [linkedin.com/company/semperis](https://www.linkedin.com/company/semperis)

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