---
title: 'Enterprise Customer Success Manager at Silna Health'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-silna-health-new-york-29rdrw7fcaw4'
type: 'job'
last_seen: '2026-09-14'
---

# Enterprise Customer Success Manager at Silna Health

- **Company:** Silna Health
- **Location:** New York, NY
- **Employment:** full-time
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/silnahealth.com/c75b5105-f099-4a59-bf15-52c3ca311a4b

## Job description

## About the Role

We're expanding our Customer Success team and seeking an exceptional Enterprise Customer Success Manager to join our growing organization and elevate our customer experience. As a CSM at Silna, you’ll work to drive retention, expansion and customer satisfaction while managing our most valuable enterprise relationships. If you're energized by creating impactful processes and have a talent for building lasting customer partnerships, this role is designed for you.

## Key Responsibilities

- Enterprise Management: You'll be the primary advocate for our enterprise accounts, guiding them from onboarding through their entire customer journey with us. This role combines strategic thinking, problem-solving, and relationship building.
- Establish trust and credibility: Healthcare is built on trust, and you'll be responsible for establishing authentic relationships with our partners.
- Product Expert: When customers need insights about Silna's platform, your comprehensive product knowledge will help them maximize value from our solutions.
- Sales-forward mindset: Silna’s existing customer base has myriad routes for expansion. Identifying and executing on expansion opportunities is a core competency for this role.
- Analytics Specialist: You'll leverage your analytical mindset to monitor account health and identify trends that drive customer success.
- Systems Thinker: You take ownership of our operations, examining processes from end-to-end to identify strategic improvements that drive sustainable organizational change.

Required Qualifications:

- 3-5 years of experience in Customer Success experience in a high-growth SaaS company
- 2+ years managing Enterprise Customers (six figure contracts)
- Proven track record of managing and growing enterprise relationships
- Strong project management skills with experience handling multiple concurrent high-priority initiatives
- Excellent communication skills - spiking on the ability to build relationships - with the ability to engage effectively with both technical and non-technical stakeholders
- Ability to work from the Silna office in Manhattan 5 days/week.

## Preferred Qualifications

- Healthcare technology industry experience
- Experience with complex technical workflows
- Demonstrated success in driving account expansion and upsell opportunities

The Ideal Candidate Will Demonstrate

- Natural relationship-building abilities and excellent interpersonal skills
- Ability to thrive in ambiguous situations and create structure where none exists
- Strong initiative and self-motivation to identify and pursue opportunities independently
- Ability to quickly establish rapport with anyone in a new environment
- Strategic thinking with a focus on driving business outcomes
- Exceptional organizational and multitasking capabilities

What Sets You Apart

- You relish the opportunity to take on a new challenge
- You persevere and never give up no matter the situation or likelihood of failure
- You understand what motivates different stakeholders in an organization and quickly identify corporate political paradigms
- You enjoy getting to know strangers and can quickly adapt to any personality type.

## About Silna

Healthcare is obsessed with optimizing a broken system. We're making sure it never breaks. Silna Health attacks the root cause of denied claims: the fragmented, incompatible systems that govern prior authorizations, eligibility verification, and benefit checks, turning workflows that used to take days into decisions made in minutes, before care is ever delivered. We work across behavioral health, physical health, ambulatory care, and post-acute care, where administrative failure doesn't just cost money; it can delay or deny patient access entirely. We're backed by Accel and Bain Capital Ventures, and we're building fast.

## What We Offer

- A rapid-paced work environment with an incredibly enthusiastic and motivated team.
- The opportunity to work with customers that actually love the product.
- The ability to work on a technology that is materially improving health outcomes
- Competitive compensation and benefits package
- 401k
- Unlimited PTO

## About Silna Health

## Company Overview
- **One-liner**: Silna Health builds the first Care Readiness Platform, an AI-powered system that automates prior authorizations, benefit checks, and insurance monitoring for specialty healthcare providers.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2023
- **Founders**: Jeffrey Morelli (CEO), Sagar Jajoo (COO), Pavel Asparouhov (CTO)

## Core Business
- Primary industry/industries: Healthcare Technology (Revenue Cycle Management, Prior Authorization Automation)
- Target customers: B2B, specifically specialty healthcare providers including Applied Behavior Analysis (ABA) centers, occupational therapy clinics, cardiac rehabilitation facilities, and hospice care providers.
- Mission or purpose statement: To make care the primary focus by handling all the administrative paperwork (prior authorizations, benefit checks, insurance monitoring) upfront, so providers can spend their time on caregiving instead of administrative overhead.

## Products & Services
- **Care Readiness Platform**: An AI-powered SaaS platform that consolidates three core functions into one system:
    - **Prior Authorization**: Automates the entire prior authorization process, from tracking upcoming authorizations and sending weekly reminders to submissions and follow-ups. Cuts approval times from weeks to just four hours with a 99.8% success rate.
    - **Benefit Checks**: Checks specialty-specific benefits, including coverage, accumulations, authorization requirements, and visit limits to ensure fast patient intake and 100% accurate quotes.
    - **Insurance Monitoring**: On a regular basis, checks that each patient plan is still active, flags any lost coverage, and detects any new insurance plans.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $27 million (Seed + Series A). Platform has helped more than 50,000 patients get faster access to care.
- **Notable Investors/Partners**: Accel, Bain Capital Ventures (co-leads on both Seed and Series A). Angel investors include co-founders of Ramp, Opendoor, Truework, and Eight Sleep.
- **Growth Signals**: Since launch, the platform has reduced time for pre-visit processes like insurance verification from 30 minutes to 30 seconds. Works with 1,000+ payors across 50 states, supporting 150k+ patients. Headcount is growing rapidly with 8 active job postings and a monthly employee growth rate of +10.4%.

## Competitive Advantages
- **First-Mover in a Niche**: The company claims to be the "first ever Care Readiness Platform," pioneering front-end revenue cycle management (RCM) in healthcare.
- **AI-Powered Automation**: Operates in eight different insurance portals, using AI to automate tasks that traditionally require 4-5 staff members per medical practice.
- **Proven Outcomes**: Maintains a 99.8% success rate on prior authorizations, far exceeding industry standards, and cuts insurance approval times from weeks to just four hours.
- **Strong Backing**: Backed by top-tier venture capital firms Accel and Bain Capital Ventures, along with prominent angel investors from successful tech companies.

## Strategic Focus
- **Expansion & Scale**: Using the $22 million Series A funding to expand the platform's reach and tackle the broader prior authorization crisis in America.
- **Product Development**: Continuing to build and refine the AI-powered platform to further reduce administrative burden on healthcare providers.
- **Talent Acquisition**: Actively hiring across multiple functions (Enterprise Sales, Marketing, Product Design, AI Deployment, Partnerships, Recruiting, Operations) to support growth.

## Why Work Here
- **Mission-Driven**: The company is tackling a massive, broken system in healthcare (the prior authorization crisis), offering employees the chance to have a direct impact on patient access to critical care.
- **High-Growth Environment**: A young company (founded 2023) with strong financial backing ($27M raised), rapid headcount growth (+10.4% monthly), and clear product-market fit, offering significant career growth opportunities.
- **Strong Engineering Culture**: The workforce is 30% technical, and the company is building an AI-first product from the ground up.
- **Location**: Based in New York, New York, with a hybrid/office policy likely given the "New York" HQ designation. The team is currently 75% US-based.
- **Impactful Work**: Employees can see the direct results of their work—reducing time for insurance verification from 30 minutes to 30 seconds and helping patients get life-changing treatments faster.

## Sources
1. [silnahealth.com](https://www.silnahealth.com/)
2. [silnahealth.com/company](https://www.silnahealth.com/company/)
3. [linkedin.com/company/silna-health](https://www.linkedin.com/company/silna-health)
4. [businesswire.com](https://www.businesswire.com/news/home/20250325542615/en/Silna-Health-Announces-%2427-Million-in-Funding-to-Tackle-Americas-Prior-Authorization-Crisis)
5. [jobs.ashbyhq.com/silnahealth.com](https://jobs.ashbyhq.com/silnahealth.com)

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- [SDR](https://feeny.ai/job/sdr-silna-health-new-york-edj7kpnze3ms) — New York, NY
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- [Founding Recruiter](https://feeny.ai/job/founding-recruiter-silna-health-new-york-2g4pfmh5mxwa) — New York, NY
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