---
title: 'Enterprise Customer Success Manager at Snappy'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-snappy-united-states-cj9f8axzk10d'
type: 'job'
last_seen: '2026-09-10'
---

# Enterprise Customer Success Manager at Snappy

- **Company:** Snappy
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/snappy/a7867fc5-a57d-4390-9af5-cd2894247ad7

## Job description

## JOB TITLE:

Enterprise Customer Success Manager Location: Remote – U.S.

Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a base salary range of $85,000–$100,000, with an quarterly target bonus.

## About the Role

Snappy is looking for an Enterprise Customer Success Manager to join our Customer Success Team. In this role, you will be a key team member in the Customer Success organization driving retention, growth, and measurable outcomes for Snappy's Enterprise customer segment. You'll own the health and revenue performance of your book of business across the full customer journey, while working closely with internal teams to ensure customers are deeply engaged with and getting value from Snappy. You will partner closely with the Enterprise Account Management team in creating, building, and maintaining company-wide employee recognition programs among your customer base. We're looking for individuals with proven success in an environment of constant change and ambiguity — the ideal candidate is experienced in building and maintaining customer relationships, fearless when it comes to going above and beyond for customers, and is someone who embraces AI and modern tooling to work smarter and move faster. You Will:

- Manage a book of business of Enterprise customers who each spend approximately $15k–$100k/year, with direct accountability for NRR and retention outcomes
- Exceed monthly, quarterly, and annual targets
- Build and grow strategic, long-term relationships with multiple stakeholders at each customer in your book of business
- Onboard and activate new customers coming into your book from expansions and graduations from our onboarding team
- Conduct cadence calls with your customers to regularly ensure they're getting value from their Snappy platform and sharing best practices as an employee recognition expert
- Identify and drive upsells for your customers to launch additional gifting campaigns
- Lead executive business reviews with customers to review progress towards their goals and outcomes, and identify challenges to mitigate moving forward
- Drive retention campaign outreach and execution to ensure campaigns come back year after year
- Collaborate with internal operations partners to execute on customer program requests
- Act as the main point of contact for any customer issue escalation, and work with our internal teams to resolve
- Leverage AI tools and internal reporting to analyze your book, surface risks and opportunities, and prioritize the highest-impact customer actions
- Convey product feedback to our product and engineering partners to contribute to our roadmap

You Have:

- Bachelor's degree in a relevant field or equivalent practical experience
- 5+ years of experience in a customer-facing role at a SaaS/tech company
- Experience as a Customer Success Manager, Account Manager, or related role managing a book of business

You are:

- Passionate about delivering measurable customer outcomes and driving revenue growth, not just satisfaction
- Curious about and comfortable with AI — you actively use AI tools in your day-to-day and are excited to explore how they can make you a more effective CSM
- Detail-oriented, organized, and manage your time efficiently
- A strong team player who thrives in a fast-paced startup environment
- Someone who takes initiative and is excited to embrace change

Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting. Founded in 2015, Snappy was named one of Inc.’s[fastest-growing companies](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.snappy.com%2Fposts%2Fsnappy-named-fastest-growing-company-in-the-northeast-for-second-year-in-a-row%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSnappy-named-fastest-growing-company-in-the-Northeast-for-second-year-in-a-row&esheet=52843646&newsitemid=20220831005146&lan=en-US&anchor=fastest-growing+company&index=3&md5=488b0bc793e44e73caa6fdb66b7bbddd) in the Northeast in 2021, 2022, and 2023. Snappy is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use Snappy for[personal gifting](http://www.snappygifts.com/). Snappy has sent more than five million gifts worldwide. Snappy thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures gift-givers send the perfect gift every time, for everyone, on every occasion.Snappy has been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists. We've seen firsthand that our unique product and brand experience boosts employee morale, improves performance, and (most importantly!) spreads joy, so, of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun. We offer benefits and perks to our employees including but not limited to: Free healthcare, including vision and dental, generous 401k match, flexible PTO, paid family leave, Snappy Summer Fridays (which we enjoy year-round!) and Snappy gifts for employee recognition and appreciation. Snappy's stance on diversity, equity and inclusion, its active focus on give-back programs, and its fundamental mission to spread joy through the power of gifting all lead the way in unlocking the power of human kindness at work. Snappy is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Snappy provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need an accommodation to participate in the hiring process, please contact hanna.tsyrlin@snappy.com. Information collected and processed as part of your Snappy hiring process, including as part of your Snappy career profile and in any job applications you choose to submit, is subject to[Snappy Recruitment Privacy Notice](https://snappygifts.notion.site/snappy-recruitment-privacy-notice)

## About Snappy

## Company Overview
- **One-liner**: Snappy is a corporate gifting platform that combines fun, personalized gifting experiences with advanced technology to help businesses show appreciation to employees, clients, and partners at scale.
- **Entity Type**: Private (Series D)
- **Headquarters**: New York City, NY, USA (with an office in Tel Aviv, Israel)
- **Founded**: 2015
- **Founders**: Hani Goldstein (CEO) and Dvir Cohen (CTO)

## Core Business
- **Primary industry**: Corporate Gifting / Employee Engagement / Customer Loyalty
- **Target customers**: B2B – primarily mid-market and enterprise companies (56% of Fortune 100 are customers)
- **Mission**: Spread smiles across the world – making it easy for companies to show appreciation in a thoughtful, memorable way.

## Products & Services
- **Snappy Gifting Platform**: A SaaS platform that allows senders to choose from curated gift collections (physical gifts, gift cards, experiences, swag) and send them individually or in bulk. Includes automated tracking, reporting, HRIS integrations, and global shipping.
- **Snappy Experiences**: Curated experiences (e.g., travel, sports memorabilia, activities) as gift options.
- **Swag Stores & Kits**: Branded merchandise stores and multi-item swag kits with no inventory required.
- **Snappy API & Integrations**: Enterprise-ready APIs and integrations (e.g., HRIS, CRM, partner systems) to embed gifting into existing workflows.
- **AI Personalization (via Covver acquisition, 2025)**: AI-powered personalization to match recipients with the perfect gift.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding – Series D (amount undisclosed in available sources; prior rounds include $70M Series D in 2021 led by Insight Partners per external reports)
- **Notable Investors/Partners**: Insight Partners (lead Series D), with partnerships including Make-A-Wish and GetChange.io for charitable donations.
- **Growth Signals**:
  - Over 6 million gifts sent (and counting)
  - 7,000+ customers served
  - 500,000+ five-star reviews
  - 56% of Fortune 100 companies are customers
  - Acquired Covver in 2025 to add AI personalization
  - Recognized as one of Fortune’s Best Small & Medium Workplaces and “Best Workplace in Tech”

## Competitive Advantages
- **Enterprise scale**: Deep integration with existing HR and CRM systems; trusted by a majority of Fortune 100 companies.
- **Curated experience**: Recipients choose their own gift from a curated selection, reducing guesswork and increasing satisfaction.
- **AI-driven personalization**: The 2025 Covver acquisition brings machine learning to match gifts to individual preferences.
- **Global fulfillment**: Handles sourcing, inventory, and delivery worldwide.
- **Strong brand and culture**: High NPS (500k+ 5-star reviews) and multiple workplace awards.

## Strategic Focus
- **AI-powered personalization**: Deepening AI capabilities to make gifting even more relevant and impactful.
- **Global expansion**: Continuing to serve a global customer base from offices in NYC and Tel Aviv.
- **Employee engagement & retention**: Helping companies embed gratitude into everyday culture through automated recognition and rewards.
- **Customer loyalty**: Expanding use cases beyond employee gifting to client appreciation and partner rewards.

## Why Work Here
- **Culture**: Recognized as one of Fortune’s Best Small & Medium Workplaces and Great Place to Work certified (99% of employees say it’s a great place to work). Values include “Build Together,” “Dream Big,” “Pursue Excellence,” and “Delight Customers.”
- **Remote/Hybrid**: Global team with offices in New York City and Tel Aviv; team members live all over the world.
- **Perks & Benefits**: Employee Resource Groups (ERGs), partnership with Make-A-Wish (raised over $1M for charity), and a strong emphasis on appreciation and gratitude internally.
- **Engineering Culture**: R&D and Product teams are core to the company; the tech stack includes APIs, integrations, and AI. The company encourages bold thinking, continuous improvement, and psychological safety.

## Sources
1. [snappy.com/careers](https://www.snappy.com/careers)
2. [snappy.com/about-us](https://www.snappy.com/about-us)
3. [snappy.com](https://www.snappy.com/)
4. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7022716)

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