---
title: 'Enterprise Customer Success Manager at Tavily'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-tavily-tcfwez123tb3'
type: 'job'
last_seen: '2026-09-11'
---

# Enterprise Customer Success Manager at Tavily

- **Company:** Tavily
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-09-03
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/tavily/43c5d4f2-39a3-4c5b-8af2-d393407b1e33

## Job description

## About Tavily

We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed. We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.

## The Role

As an AI Outcomes Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform. In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects, and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.

## What You’ll Do

- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
- Shape the future of the post-sale experience at Tavily

## What We’re Looking For

- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
- Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus

## Perks & Benefits

Full-time employees at Tavily enjoy:

- A young, open, and inclusive culture where everyone has real impact from day one
- The chance to build alongside a fast-moving team at the forefront of agentic AI
- Daily team lunches, plus fully stocked snacks to keep you energized
- Full medical, dental, and vision insurance to keep you feeling your best
- A deep-work culture that values curiosity, creativity, and continuous learning

## About Tavily

## Company Overview
- **One-liner**: Tavily provides a purpose-built search API that delivers real-time, structured web context for AI agents, enabling large language models to stay grounded and factual.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2024
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: AI infrastructure / Agentic web search
- **Target customers**: B2B – developers, AI startups, and enterprises building agentic applications (e.g., enterprise data analysis, AI assistant development, academic research)
- **Mission**: “To help AI agents navigate the web quickly and efficiently by shaping the context they see” [tavily.com](https://www.tavily.com/about)

## Products & Services
- **Tavily Search API**: A production-grade retrieval stack that takes a natural language query, searches the live web, extracts relevant content, and returns it structured and chunked for LLMs. Features real-time search, intelligent caching, and indexing. Supports drop-in integration with OpenAI, Anthropic, Groq, and other LLM providers. [tavily.com](https://tavily.com/)
- **/research endpoint**: A state-of-the-art research endpoint that achieves high accuracy on factual benchmarks like SimpleQA, designed for deep, multi-document synthesis. [tavily.com](https://tavily.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding raised – **$25M** (latest round: $20M Series A, raised ~1 year ago) [cbinsights.com](https://www.cbinsights.com/company/tavily)
- **Notable Investors/Partners**:
  - Investors: Nebius Group, Insight Partners, Alpha Wave Global, N-Up Program, a16z Bio Health, and others [cbinsights.com](https://www.cbinsights.com/company/tavily)
  - Partners: JetBrains, Databricks (MCP Marketplace), IBM (WatsonX platform) [tavily.com](https://tavily.com/)
- **Growth Signals**:
  - **2M+ developers** using Tavily
  - **300M+ monthly requests** handled
  - **99.99% uptime** SLA
  - **180 ms p50 latency** on /search – fastest on the market
  - Billions of pages crawled and extracted without downtime
  - Press mentions: “Tavily is Joining Nebius” (partnership/acquisition signal) [tavily.com](https://tavily.com/)

## Competitive Advantages
- **Real-time performance**: Sub-200ms p50 latency for search queries, with intelligent caching and indexing to keep latency predictable as traffic scales.
- **Built-in safety**: Security, privacy, and content validation layers that block PII leakage, prompt injection, and malicious sources.
- **Enterprise-grade reliability**: 99.99% uptime SLA and proven at scale (300M+ monthly requests).
- **Developer experience**: Drop-in integration with all major LLM providers; a single API for real-time web access.
- **Freshness & relevance**: Prioritizes recent, high-quality web context to reduce hallucination in agentic workflows.

## Strategic Focus
- Scale the agentic web infrastructure to onboard “the next billion AI agents” [tavily.com](https://www.tavily.com/about)
- Deepen enterprise partnerships (Databricks, IBM, JetBrains) and expand into new verticals
- Continue improving retrieval accuracy and efficiency (e.g., the /research endpoint achieving state-of-the-art on SimpleQA)
- Grow the in-person engineering team across offices in New York, Tel Aviv, and Abu Dhabi

## Why Work Here
- **Culture**: In-office collaboration is core – teams work together in New York City, Tel Aviv, or Abu Dhabi. The company believes spontaneous problem-solving and strong relationships happen best in person. [tavily.com/careers](https://www.tavily.com/careers)
- **Benefits**: Comprehensive medical, dental, and vision coverage; monthly meal allowance; competitive salary and meaningful equity; annual learning budget for conferences and workshops.
- **Work environment**: Daily team lunches and regular dinners; a focus on curiosity, collaboration, and solving hard problems. The interview process is transparent and typically takes 2–4 weeks.
- **Engineering culture**: Emphasis on shipping quickly while building for the long arc (“play the long game”, “stay a student”). The team values technical excellence and clear communication.
- **Growth opportunities**: Internships offered; roles span engineering, product, sales, marketing, and customer experience. Current open positions include Forward Deployed Engineering Team Lead, Senior Site Reliability Engineer, Technical Support Engineer, and Product Marketing Manager. [tavily.com/careers/jobs](https://www.tavily.com/careers/jobs)

## Sources
1. [tavily.com – Company overview and product](https://tavily.com/)
2. [tavily.com/about – Mission and team](https://www.tavily.com/about)
3. [tavily.com/careers – Culture and benefits](https://www.tavily.com/careers)
4. [tavily.com/careers/jobs – Open positions](https://www.tavily.com/careers/jobs)
5. [cbinsights.com – Funding, investors, competitors](https://www.cbinsights.com/company/tavily)

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