---
title: 'Enterprise Customer Success Manager at Unwrap'
canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-unwrap-santa-barbara-9j4ppwcyanm3'
type: 'job'
last_seen: '2026-09-09'
---

# Enterprise Customer Success Manager at Unwrap

- **Company:** Unwrap
- **Location:** Santa Barbara, CA
- **Compensation:** $110k–$150k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/unwrap/93462bbd-a5db-43ab-bb23-2661628a10a8

## Job description

Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you’ll be right at home at Unwrap.

We are hiring an Enterprise Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving environment, and the ability to strategically identify growth opportunities across our customer set.

As a Customer Success Manager at Unwrap, you’ll own relationships across a wide range of customers—from startups to Fortune 500 companies—ensuring every team gets the most out of our platform. At the core, you'll work to understand each customer's objectives, design the path to success, and identify growth opportunities. Day-to-day, you'll oversee implementation, training, renewal, and expansion processes, as well as day-to-day customer support.

In addition to direct account management, you’ll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You’ll also collaborate closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes.

## Who We Are

Unwrap.ai http://Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.

We’re currently a team of 40, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.

Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, http://unwrap.aiUnwrap.ai http://Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.

Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.

## What You Bring

- You have 3-5 years of experience in an Enterprise Customer Success or Account Management-related role—ideally in SaaS or AI-driven products.
- Proven track record of delighting customers and driving customer retention, renewals, and expansion.
- Proven success operating as a trusted strategic advisor to technical and non-technical stakeholders, translating complex business objectives into measurable outcomes and navigating executive conversations with poise, credibility, and commercial acuity.
- You are curious, empathetic, and able to handle challenging situations with grace.
- You can easily translate customer feedback and challenges into insights to help our team drive improvements at scale.
- You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers’ experience.
- Located in or willing to relocate to Santa Barbara and excited about working in-person.

## What you get

- Ground floor impact at a Series-A startup with tremendous latitude over support strategy and customer success.
- Significant, potentially life-changing equity.
- Report directly to the Head of Customer Success.
- Ability to rapidly advance your career alongside company growth.
- Collaborate with experienced teammates, entrepreneurs, and advisors.

## About Unwrap

## Company Overview
- **One-liner**: Unwrap is an AI-powered customer intelligence platform that proactively surfaces actionable insights from customer feedback to help product and CX teams build better products.
- **Entity Type**: Private (Series A)
- **Headquarters**: Santa Barbara, California, United States
- **Founded**: 2022
- **Founders**: Ryan Millner (Co-founder & CEO) and Ashwin Singhania (Co-Founder)

## Core Business
- **Primary industry/industries**: Customer intelligence, product analytics, AI-powered feedback analysis
- **Target customers**: B2B – product teams, customer experience (CX) leaders, and executives at mid-market and enterprise companies
- **Mission or purpose statement**: “Fill the world with products people love” and “redefine the relationship between users and builders by enabling better communication that leads to exceptional products.”

## Products & Services
- **Unwrap Platform (SaaS)**: An AI-driven customer intelligence platform that automatically integrates feedback from thousands of sources (surveys, support tickets, calls, reviews, etc.), categorizes it, and delivers proactive insights through dashboards, alerts, and a natural language query assistant. Includes a “Responder” feature to close the loop with customers. Built with enterprise-grade security (SOC 2 Type II, GDPR, PII redaction) and no-code setup in weeks.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding of **$15.2M** (Seed $3.2M in July 2022; Series A $12M in January 2025)
- **Notable Investors/Partners**: Lead investor in Series A – **Scale Venture Partners**. Early adopters include Microsoft, Lyft, Oura, JetBlue, and Perplexity.
- **Growth Signals**: Headcount grew **84.6% YoY** to 39 employees (LinkedIn, 2026); 16 active job postings (monthly job postings up 45.5%); strong traction with Fortune 100 logos.

## Competitive Advantages
- **Proactive AI insights**: Unlike tools that only tag and sort feedback, Unwrap’s AI automatically surfaces trends and issues without requiring manual dashboard creation.
- **AI transparency & security**: SOC 2 Type II and GDPR compliant, with automatic PII redaction and activity monitoring – trusted by Fortune 100 companies.
- **Ease of integration**: “No engineering required” – integrates with over 3,000 tools; full setup within two weeks.
- **Founded by former Amazon Alexa PMs**: Deep expertise in NLP and understanding of user feedback at scale.

## Strategic Focus
- Continue expanding the platform’s discovery and insight capabilities to deepen the connection between builders and users.
- Scale go-to-market and customer success teams to support growing enterprise demand.
- Maintain a strong focus on AI accuracy, data privacy, and proactive intelligence.

## Why Work Here
- **Culture**: Described as a “tight-knit team that moves fast, works hard, and actually enjoys the ride” with a focus on building great products and collaborating on big ideas without taking themselves too seriously.
- **Work policy**: Hybrid and remote options available (Santa Barbara HQ with in-office presence; some roles listed as remote or hybrid on Built In).
- **Growth**: Rapid headcount growth and a Series A raise signal strong momentum. Employees have the chance to shape the product and culture early.
- **Engineering culture**: Strong technical team (29% of workforce in technical roles), with many engineers from Amazon, AppFolio, and other tech companies.

## Sources
1. [unwrap.ai](https://www.unwrap.ai/)
2. [unwrap.ai/about-us](https://www.unwrap.ai/about-us)
3. [LinkedIn](https://www.linkedin.com/company/unwrapai)
4. [Built In](https://builtin.com/company/unwrapai)
5. [PitchBook](https://pitchbook.com/profiles/company/502772-23)

## Other roles at Unwrap

- [Mid-Market Customer Success Manager](https://feeny.ai/job/mid-market-customer-success-manager-unwrap-santa-barbara-dsps2dr94tpb) — Santa Barbara, CA
- [Business Development Representative](https://feeny.ai/job/business-development-representative-unwrap-santa-barbara-xbernyvmpcd5) — Santa Barbara, CA
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-unwrap-santa-barbara-m53gnf7c4n08) — Santa Barbara, CA
- [Applied NLP Engineer](https://feeny.ai/job/applied-nlp-engineer-unwrap-santa-barbara-2kdmzee4773d) — Santa Barbara, CA
- [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-unwrap-santa-barbara-p8yg9qppb4kq) — Santa Barbara, CA
- [Senior Full Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-unwrap-santa-barbara-z63g4h0k0hcv) — Santa Barbara, CA
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-thanx-north-2363wn360hc1) — North, United States
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-prophecy-united-states-rf8wabgf6bkf) — United States
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-highnote-san-francisco-c49gf1a1x85g) — San Francisco, CA
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-plooto-toronto-ontario-canada-fjraqh0ba9aq) — Toronto Ontario Canada, India