--- title: 'Enterprise Customer Success Manager at Virtuous' canonical: 'https://feeny.ai/job/enterprise-customer-success-manager-virtuous-united-states-drsrzpz5addh' type: 'job' last_seen: '2026-09-11' --- # Enterprise Customer Success Manager at Virtuous - **Company:** Virtuous - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/virtuous/523c4522-b3d8-40b4-9df7-a0ceb37e037a ## Job description Position Summary We are looking for an Enterprise Customer Success Manager to join our growing Customer Success Team. As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer Success and will be focused on our largest and most strategic customers' product adoption, utilization, and overall satisfaction. We're looking for people who bring both nonprofit expertise and SaaS experience to the table, ideally in nonprofit technology. Whether you've spent years serving the sector from inside a tech company or you're a nonprofit leader who's fallen in love with software, your blended background is exactly what makes this role exciting. In this role, you will work closely with teams across the company including Marketing, Sales, and Revenue Enablement to help maximize our growth. Your responsibilities will include supporting strategic enterprise-level customers in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers. ## Responsibilities - Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption. - Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike. - Strategic Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth. - Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide. - Product Expert: Provide strategic product support and comprehensive guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust. - Issue Identification and Resolution: Handle complex customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion. - Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous. - Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close. Demonstrate a deep understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients. You Must Have - Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products. - Nonprofit Tech Experience: Direct experience working with nonprofit customers in a B2B SaaS environment, with a real understanding of how nonprofits operate and fundraise. - Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships. - Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach. - Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach. - Technical Proficiency: Strong technical acumen to provide product support and guidance. - Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs. - Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives. - Proficiency in working with CRMs, email marketing, and other technology. ## About Us Virtuous software is powering the world’s leading nonprofits and inspiring a new generation of generosity. At Virtuous, we believe generosity has the power to transform the world - and so we are on a mission to create $10B in net new generosity by helping nonprofits better connect with and inspire their donors. Our talented team is hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the nonprofit community. Our values are more than just a poster on the wall. Instead, our mission and values are precisely why candidates choose Virtuous. Our core values are: - Build Better: We build audacious ideas to accelerate philanthropy and dismantle the status quo. - Display Radical Generosity: We are generous with our time & talent as we serve our team and the nonprofit community. - Stay Humble & Enjoy the Journey: We take our work seriously, but we don't take ourselves too seriously. Virtuous should act as a career accelerator for everyone on our team. Team members should look back at their time at Virtuous as one of the most productive and stretching seasons in their professional lives. This means that working at Virtuous isn't for everybody. It is for the select few who are ready to do hard things and build something truly great. If this sounds like you, we’d love for you to apply! ## What We Offer - Market competitive pay leveraging Carta data - Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) - 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days - We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO - Supportive time off including paid volunteer days and company holidays - Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). - 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) - We pride ourselves on Community and host exciting company outings and events. We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers. Please note that all legitimate communication from Virtuous will only come from the @[virtuous.org](http://virtuous.org) domain. If you receive a message from other domains, even if they look similar (e.g., [virtuouscareers.org](http://virtuouscareers.org) or [virtuousjobs.com](http://virtuousjobs.com)), they are not legitimate and we recommend disregarding it immediately. ## About Virtuous ## Company Overview - **One-liner**: Virtuous provides an AI-powered, responsive fundraising platform and CRM designed specifically for nonprofits to build personalized donor relationships, automate workflows, and grow giving. - **Entity Type**: Private (Venture-backed) - **Headquarters**: Phoenix, Arizona, United States - **Founded**: 2014 - **Founders**: Not publicly listed on the main site; the company was founded in 2014. ## Core Business - **Primary industry/industries**: Nonprofit SaaS (Software as a Service), Fundraising Technology, CRM - **Target customers**: Nonprofit organizations of all sizes (SMB to Enterprise), including those focused on fundraising, donor management, and volunteer mobilization. - **Mission or purpose statement**: "To move the needle on global generosity by helping nonprofits better connect with and inspire their supporters." [linkedin.com](https://www.linkedin.com/company/virtuous) ## Products & Services For each major offering: - **[Virtuous CRM](https://virtuous.org/)**: The core platform, a flexible, user-friendly CRM for engaging donors, managing relationships, and tracking interactions. - **[Responsive Fundraising Platform](https://virtuous.org/)**: An integrated suite unifying fundraising, marketing, and donor development to create personalized donor experiences. - **[AI Fundraising Agents](https://virtuous.org/)**: AI-powered tools that draft emails, prioritize inboxes, build dynamic engagement plans, and scale personalized donor outreach. - **[Online Giving & Donation Forms](https://virtuous.org/)**: Customizable donation forms and pages designed for frictionless online experiences and optimized for conversion and gift amount. - **[Data Intelligence & Analytics](https://virtuous.org/)**: Includes predictive models for prospect research, wealth and demographic data, and enterprise-grade business intelligence and custom dashboards. - **[Volunteer Management (VOMO)](https://virtuous.org/)**: A tool to recruit, mobilize, and manage volunteers, acquired by Virtuous. - **[App Marketplace & APIs](https://virtuous.org/)**: Allows integration with favorite tools and custom extensibility. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of **$52.4 million** (across 8 rounds including a Series B). Annual revenue is estimated at **$5 million** by some third-party sources, but this is not officially confirmed by the company. [linkedin.com](https://www.linkedin.com/company/virtuous) - **Notable Investors/Partners**: Microsoft (Tier 1 Partner). A Series B round in 2021 raised $18M from 4 investors. Acquired **RaiseDonors** (2020) and **VOMO** (2022). [linkedin.com](https://www.linkedin.com/company/virtuous) - **Growth Signals**: - Named to **Inc.’s Best Workplaces list for the 4th consecutive year** (2026). [virtuous.org](https://virtuous.org/blog/virtuous-named-to-inc-best-workplaces-fourth-year-in-a-row/) - Reports customer metrics including a **38% increase in YoY fundraising revenue**, **15% increase in donor retention**, and **520 hours saved annually** for teams. [virtuous.org](https://virtuous.org/) - Active job postings of 18 positions, with a **+38.5% increase YoY** in job postings. [linkedin.com](https://www.linkedin.com/company/virtuous) - Has offices in 4 US locations (Phoenix HQ and Pleasanton) and staff in 5 countries (US, Belgium, Canada, Japan, India). ## Competitive Advantages - **Purpose-built for Nonprofits**: Unlike generic CRMs, the entire platform is designed around "Responsive Fundraising," specifically to solve the unique challenges of donor retention and personalized outreach. - **Tight Microsoft Integration**: Being a Microsoft Tier 1 Partner and building on Azure provides enterprise-grade reliability, security (HIPAA, SSO), and a familiar ecosystem for many nonprofit IT teams. - **AI-First Approach**: Emphasis on AI agents for outreach, machine learning for donor behavior prediction, and automation for admin tasks creates a clear technological moat. - **Unified Platform (Acquisitions)**: The acquisitions of RaiseDonors and VOMO allowed Virtuous to offer a more complete, integrated suite (Giving + CRM + Volunteers) compared to point solutions. ## Strategic Focus - **Current priorities and direction for growth**: - Dominating the "Responsive Fundraising" category by deepening AI capabilities to automate and personalize donor communications. - Continuing to scale enterprise features (BI, data warehousing, security) to win larger nonprofit customers. - Expanding partner ecosystem and integrations to reduce friction for nonprofits switching from legacy platforms like Blackbaud. ## Why Work Here - **Culture highlights**: Consistently recognized as a top workplace (Inc. Best Workplaces 4 years running). Employee feedback highlights strong leadership, a respectful and humble culture, clear direction, and a deep sense of purpose in helping customers succeed. [virtuous.org](https://virtuous.org/blog/virtuous-named-to-inc-best-workplaces-fourth-year-in-a-row/) - **Remote/hybrid/office policy**: The company operates in a mix of environments (in-person, hybrid, and remote), as noted by Inc. in their award. Job postings likely vary. - **Notable perks or engineering culture**: - Headcount of **150 people** with a significant technical team (36 people, 18% of workforce). [linkedin.com](https://www.linkedin.com/company/virtuous) - Emphasis on continuous improvement and mission success. Employee reviews on LinkedIn rate Culture at 3.8/5.0 and Work-Life Balance at 3.7/5.0. [linkedin.com](https://www.linkedin.com/company/virtuous) - Growing engineering team (active posting for "Lead Data Platform Engineer"). ## Sources 1. [virtuous.org](https://virtuous.org/) 2. [linkedin.com](https://www.linkedin.com/company/virtuous) 3. [virtuous.org](https://virtuous.org/blog/virtuous-named-to-inc-best-workplaces-fourth-year-in-a-row/) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/virtuous) 5. [virtuous.org](https://virtuous.org/company/careers/) ## Other roles at Virtuous - [Technical Support Engineer (Tier 2) - Payments Team](https://feeny.ai/job/technical-support-engineer-tier-2-payments-team-virtuous-united-states-pp8msvnywrhp) — United States - [Director of Support](https://feeny.ai/job/director-of-support-virtuous-phoenix-0ahgnx7bypa4) — Phoenix, AZ - [General Manager, CRM +](https://feeny.ai/job/general-manager-crm-virtuous-united-states-tpgxjyscwc3v) — United States - [Solutions Consultant](https://feeny.ai/job/solutions-consultant-virtuous-united-states-t1xdrprsv2sq) — United States - [Senior DevSecOps Engineer](https://feeny.ai/job/senior-devsecops-engineer-virtuous-phoenix-sj6p65zd3tdj) — Phoenix, AZ - [Senior Software Engineer - CRM+ Platform](https://feeny.ai/job/senior-software-engineer-crm-platform-virtuous-united-states-m6khv8tkw8xz) — United States - [Senior Software Engineer (Full Stack) - Raise](https://feeny.ai/job/senior-software-engineer-full-stack-raise-virtuous-united-states-33yje1ht2rvs) — United States - [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-virtuous-united-states-9y12z399j0m5) — United States - [Senior Software Engineer (Full Stack) - Momentum](https://feeny.ai/job/senior-software-engineer-full-stack-momentum-virtuous-united-states-b0raps4r71ha) — United States - [Senior Partner Manager](https://feeny.ai/job/senior-partner-manager-virtuous-united-states-mqgrdq5f6wmd) — United States