---
title: 'Enterprise Engagement Manager at Parloa'
canonical: 'https://feeny.ai/job/enterprise-engagement-manager-parloa-berlin-3qxepkbpe3w1'
type: 'job'
last_seen: '2026-09-08'
---

# Enterprise Engagement Manager at Parloa

- **Company:** Parloa
- **Location:** Berlin, Germany / Munich, Germany
- **Posted:** 2025-11-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.eu.greenhouse.io/parloa/jobs/4716099101

## Job description

## About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like [Booking.com](http://booking.com), HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

- Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
- Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
- Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
- Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
- Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
- Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

- 2+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
- Proven ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Strong project and stakeholder management skills, with a focus on execution and outcomes
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
- Technical curiosity and interest in AI, automation, and customer experience
- Native or bilingual in German, and fluent in English

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. [Please click here to learn more](https://www.e-verify.gov/about-e-verify/what-is-e-verify).

- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

## About Parloa

## Company Overview
- **One-liner**: An AI Agent Management Platform that helps enterprises automate and orchestrate customer service interactions to drive loyalty and revenue.
- **Entity Type**: Private (Series D‑II)
- **Headquarters**: Berlin, Germany (with offices in New York and Munich)
- **Founded**: 2018
- **Founders**: Malte Kosub & Stefan Ostwald

## Core Business
- Primary industry/industries: Enterprise AI, Customer Service / Contact Center Automation
- Target customers: B2B, enterprise (sectors include insurance, travel, retail, financial services, utilities, healthcare, media, IT)
- Mission or purpose statement: “Transform every interaction into a seamless, personalized, preemptive experience that deepens over time.”

## Products & Services
- **AI Agent Management Platform**: A unified SaaS platform that orchestrates the full lifecycle of AI agents – design, test, scale, optimize – for high‑volume, high‑stakes customer conversations. Capabilities include real‑time translation (97% accuracy), workload reduction (up to 90% at switchboard), NPS increases (179%), and staff phone time reduction (60%). Supports use cases like scheduling, refunds, and recommendations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total raised USD $562.16M (latest funding round: Series D‑II)
- **Notable Investors/Partners**: General Catalyst, Durable Capital, Altimeter, EQT Ventures, Mosaic Ventures, G Squared, Senovo, Newion, H14, SAP. Angel investors include former Stripe, Databricks, Microsoft, Celonis, Datadog, Personio executives, and German football legends Mario Götze & Bastian Schweinsteiger.
- **Growth Signals**: 400+ employees, 48 nationalities, 3 offices (Berlin, Munich, New York). Serves global brands such as Allianz, Booking.com, IKEA, and BarmeniaGothaer. Described as “one of the fastest‑growing AI companies in the world.”

## Competitive Advantages
- Enterprise‑grade compliance and security: ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 & 2, PCI DSS, HIPAA, DORA.
- Deep voice expertise and high accuracy in real‑time translation (97%).
- Full lifecycle orchestration (design → test → scale → optimize) in one unified platform.
- Proven ROI metrics (90% workload reduction, 179% NPS lift) anchored by real customer case studies.

## Strategic Focus
- Deepening customer loyalty through preemptive, personalized AI‑driven interactions.
- Expanding global footprint (especially US market with New York office and remote roles).
- Building strong partner ecosystem (e.g., SAP integration, partner success teams).

## Why Work Here
- Culture of inclusion: Employee Resource Groups (Women of Parloa, Pride @ Parloa, Foodies, Pets) encourage authentic self‑expression.
- Benefits include USD $1,500 training budget, mental health offering, gym offerings, health insurance, mobility & flexibility.
- Global hybrid/remote flexibility: offices in Berlin, Munich, New York, London, plus remote roles in Germany, UK, and USA.
- Career development focus: “Experience Matters” and “Shape the Future of AI” are core value themes.
- Engineering culture: Tackle real‑world challenges at scale with agentic AI, working with customers like Allianz and Booking.com.

## Sources
1. [parloa.com](https://www.parloa.com/)
2. [parloa.com/about-us](https://www.parloa.com/about-us/)
3. [parloa.com/careers](https://www.parloa.com/careers/)
4. [cbinsights.com](https://www.cbinsights.com/company/parloa)
5. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/parloa)

## Other roles at Parloa

- [EMEA Senior Product Marketing Manager](https://feeny.ai/job/emea-senior-product-marketing-manager-parloa-berlin-a6rcm5yb7sqs) — Berlin, Germany / London, United Kingdom / Munich, Germany / Remotely in, Germany
- [Manager, Agent Architecture](https://feeny.ai/job/manager-agent-architecture-parloa-berlin-zadpgrjvn8na) — Berlin, Germany / London, United Kingdom
- [Manager, Forward Deployed Engineering](https://feeny.ai/job/manager-forward-deployed-engineering-parloa-berlin-t2jqc4jz4pmm) — Berlin, Germany / London, United Kingdom / Munich, Germany / Remotely in, Germany / Remotely in the, United Kingdom
- [Senior Forward Deployed Engineer (France)](https://feeny.ai/job/senior-forward-deployed-engineer-france-parloa-paris-pcjsgnn66gdn) — Paris, France
- [Partner Sales Manager - Technology](https://feeny.ai/job/partner-sales-manager-technology-parloa-new-york-6e2tp231r3d4) — New York, NY
- [Senior Enterprise Engagement Manager - CEE](https://feeny.ai/job/senior-enterprise-engagement-manager-cee-parloa-berlin-v06m41s9xyz9) — Berlin, Germany / Munich, Germany / Remotely in, Germany
- [Junior Accountant, Accounts Payable](https://feeny.ai/job/junior-accountant-accounts-payable-parloa-berlin-r2dkytf01fbw) — Berlin, Germany
- [Senior Frontend Platform Engineer](https://feeny.ai/job/senior-frontend-platform-engineer-parloa-berlin-zfc8jvnwax2s) — Berlin, Germany
- [Forward Deployed Engineer, DevOps](https://feeny.ai/job/forward-deployed-engineer-devops-parloa-new-york-pb0znq243cvw) — New York, NY
- [Deal Desk Manager](https://feeny.ai/job/deal-desk-manager-parloa-new-york-d9tzcerm7x8p) — New York, NY