---
title: 'Enterprise Engagement Manager at Proton.ai'
canonical: 'https://feeny.ai/job/enterprise-engagement-manager-proton-ai-cambridge-6j4165r68w4t'
type: 'job'
last_seen: '2026-09-14'
---

# Enterprise Engagement Manager at Proton.ai

- **Company:** Proton.ai
- **Location:** Cambridge, MA
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/protonai/jobs/6122439004

## Job description

## The Role

We're hiring an Engagement Manager to own how Proton shows up inside a distribution business: scoping the work, designing the solution, and running the engagement from kickoff through go-live and beyond.

Different from a normal implementation role, a lot of what you'll deliver doesn't exist yet. You'll work with customers on new use cases, new integrations, sometimes entirely new products. You'll figure out what we should build with them, not just how to configure what's already there. In practice you're a forward-deployed product manager: you find what's needed in the field, shape the solution, and drive it back into the product.

You'll work directly with customers, often their executives, to understand how their business runs and what would actually move the needle. You need to be credible on both sides of the table: the business case and the technical reality of an ERP integration.

This is a fit for someone who thinks like a product person — clear about the real problem, opinionated about the right solution, and focused on whether the customer gets real value. You might come from professional services, solutions, delivery, consulting, product, or a startup. What matters is that you've owned ambiguous problems end to end and been on the hook for the result. You don't need to write code.

We use AI heavily as a working tool, and we'd love to hear how you've used Claude or another model to do your own work better.

## What You'll Do

- Scope implementations and own the solution design: what to build, what to configure, what to push back on.
- Partner with customers on new use cases, new integrations, sometimes entirely new products, defining what we should build.
- Run engagements from kickoff through go-live, then into adoption and expansion.
- Work with our forward-deployed engineers to deliver integrations, data pipelines, and platform connections.
- Own the customer relationship up to the executive level: set expectations, flag risk early, keep their leadership confident as work plays out.
- Drive adoption after go-live and find ways to expand the account.
- Bring what you learn in the field back to Product to shape the roadmap.

## What We're Looking For

- 5–8+ years owning ambiguous, customer-facing problems end to end in professional services, solutions, consulting, product, or a startup.
- A product mindset. You find the real problem, separate must-haves from nice-to-haves, and you're energized by building something new.
- Comfortable making the case to a VP or C-level buyer.
- Technical aptitude and the appetite to go deeper. You can talk through APIs and data flows, but you don't need to write code.
- A history of owning delivery, not just the recommendation.
- Comfort with ambiguity. When scope changes mid-engagement, you re-plan and keep going.
- Real experience using AI tools (Claude or similar) in your work, with specifics on how.
- Low ego, high ownership. This function is still being built, and you'll help build it.

## Compensation & Benefits

- Base salary: 170-220k OTE
- Unlimited PTO + 10 company holidays
- 401(k) with 3% employer contribution
- Medical, dental, and vision coverage
- 12 weeks paid parental leave
- Professional Growth Fund

## About Proton.ai

## Company Overview
- **One-liner**: Proton.ai provides an AI-powered industry cloud platform for distributors, unifying CRM, PIM, eCommerce AI, and order/quote entry to streamline sales, inventory, and pricing operations.
- **Entity Type**: Private (Series A)
- **Headquarters**: Cambridge, Massachusetts, United States
- **Founded**: 2018
- **Founders**: Benj Cohen

## Core Business
- **Primary industry**: Distribution technology / Supply chain software
- **Target customers**: Distributors (B2B) across verticals (e.g., industrial, dental, electrical); small to large operations
- **Mission or purpose statement**: “Build the industry cloud for distributors — one data layer, one AI brain, every workflow connected.” (Source: [proton.ai/about](https://www.proton.ai/about))

## Products & Services
- **CRM**: Identifies spending gaps, at-risk accounts, and cross-sell opportunities using AI to help reps prioritize.
- **PIM (Product Information Management)**: Auto-enriches catalog records (specs, attributes) at scale, fixing missing data in minutes.
- **eCommerce AI**: Increases average order value by surfacing complementary products, substitute SKUs, and reorder suggestions based on full transaction history.
- **Order & Quote Entry Automation**: Reads emails, PDFs, and spreadsheets to automatically match SKUs, pull pricing/inventory, and draft quotes/orders.
- **Inventory AI**: Forecasts demand and optimizes stock levels using purchasing patterns, sales velocity, and seasonality.
- **Pricing AI**: Recommends optimal prices per customer and SKU based on margins, transaction history, and competitive signals (waitlist).
- **Platform type**: SaaS with AI-native features

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding $20M (Series A, raised 4 years ago as of 2026) – Source: [cbinsights.com](https://www.cbinsights.com/company/protonai)
- **Notable Investors/Partners**: Battery Ventures, Felicis, Abstract, MSC Industrial Direct, Mike Emerson, and 14+ others (Source: [cbinsights.com](https://www.cbinsights.com/company/protonai))
- **Growth Signals**: 
  - Expanding product suite (Inventory AI, Pricing AI in waitlist)
  - Multiple open engineering and go-to-market roles (Senior Recruiter, VP of Finance, Fullstack Engineer, etc.) – Source: [greenhouse.io](http://job-boards.greenhouse.io/protonai)
  - SOC 2 Type II compliant – enterprise-ready security

## Competitive Advantages
- **Purpose-built for distribution**: Platform spans CRM, PIM, eCommerce, order entry, inventory, and pricing – all tailored to distributor workflows.
- **AI-native design**: Uses transaction history, search behavior, and purchasing patterns to automate repetitive tasks (e.g., quote drafting, catalog enrichment).
- **Unified data layer**: One platform replaces multiple disconnected systems, reducing manual data entry and margin leakage.
- **Enterprise security**: SOC 2 Type II compliance enables trust with large distributors.

## Strategic Focus
- **Current priorities**: Launching Inventory AI and Pricing AI modules; expanding the “industry cloud” concept to cover the entire distributor lifecycle.
- **Growth direction**: Deepening AI capabilities, scaling customer base across distribution verticals, and building a complete end-to-end platform.

## Why Work Here
- **Culture**: “Customers first” value; employee feedback treated as equal to customer feedback; collaborative, AI‑forward environment.
- **Benefits** (US employees): 
  - Company equity for all employees
  - 401k with 3% employer match
  - Unlimited required PTO (minimum 2 weeks enforced)
  - 12 weeks paid parental leave (all parents)
  - Comprehensive healthcare coverage
  - Company-paid off-sites and wellness days
  - AI tools provided to every team member to work smarter
  - Flexible schedule and remote-friendly hybrid model (Harvard Square HQ with stocked snacks/coffee)
- **Engineering culture**: “Technical challenges are fun” – team works on cutting-edge AI for an $8 trillion industry; roles include Fullstack AI-Native Engineer, Engineering Manager, AI Product Manager.
- **Growth opportunity**: Early-stage (Series A) with room to shape product and processes.

## Sources
1. [proton.ai](https://www.proton.ai/) – Main website and product descriptions
2. [proton.ai/about](https://www.proton.ai/about) – Leadership, mission, story, values
3. [proton.ai/careers](https://www.proton.ai/careers) – Benefits, culture, open roles
4. [job-boards.greenhouse.io/protonai](http://job-boards.greenhouse.io/protonai) – Current job listings
5. [cbinsights.com](https://www.cbinsights.com/company/protonai) – Funding, investors, headquarters, revenue status

## Other roles at Proton.ai

- [Product Manager](https://feeny.ai/job/product-manager-proton-ai-cambridge-4rjwkqdd5ahd) — Cambridge, MA
- [UI Product Designer](https://feeny.ai/job/ui-product-designer-proton-ai-cambridge-0jh982pehmkp) — Cambridge, MA / Europe
- [Senior Data Engineer (AI-Native) — Data Layer](https://feeny.ai/job/senior-data-engineer-ai-native-data-layer-proton-ai-latin-america-europe-0zyhkm7f9g6j) — Latin America / Europe
- [Fullstack Software Engineer (AI-Native)](https://feeny.ai/job/fullstack-software-engineer-ai-native-proton-ai-europe-h621pj9fypyj) — Europe
- [Founding GTM Engineer](https://feeny.ai/job/founding-gtm-engineer-proton-ai-cambridge-y4tz6stjs2g6) — Cambridge, MA
- [Senior Recruiter](https://feeny.ai/job/senior-recruiter-proton-ai-cambridge-p8pryz100n7r) — Cambridge, MA
- [Enterprise Engagement Manager](https://feeny.ai/job/enterprise-engagement-manager-doordash-australia-sydney-2xst5rahcch5) — Sydney, Australia
- [Enterprise Engagement Manager](https://feeny.ai/job/enterprise-engagement-manager-parloa-berlin-3qxepkbpe3w1) — Berlin, Germany / Munich, Germany