--- title: 'Enterprise Solutions Associate at Relay Robotics' canonical: 'https://feeny.ai/job/enterprise-solutions-associate-relay-robotics-united-states-qb3yrqrr182k' type: 'job' last_seen: '2026-09-16' --- # Enterprise Solutions Associate at Relay Robotics - **Company:** Relay Robotics - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2025-12-01 - **Last confirmed live:** 2026-09-16 - **Apply:** https://jobs.lever.co/relayrobotics.com/2d614fcc-0a46-4a1e-a926-334e9a69ace4 ## Job description ## About the Company Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. Our platform automates intra-facility transport workflows such as lab samples, medications, supplies, pharmacy runs, dietary deliveries, and more, enabling hospitals to streamline operations and reallocate staff to higher-value tasks. We partner with major health systems nationwide and are growing quickly. We’re looking for a strong healthcare-oriented leader to drive enterprise deployments, adoption, and expansion. ## Role Overview The Enterprise Solutions Associate supports the full customer lifecycle—from pre-sales assessment through deployment, training, adoption, and post-sales expansion. This is a cross-functional role ideal for someone with experience in operations, technology implementation, field support, or workflow design, who is excited to work directly with hospitals and cutting-edge robotics. You will help deliver successful deployments, train hospital staff, analyze utilization, and assist in identifying new opportunities for workflow automation. Pre-Sales & Solution Support - Assist in gathering customer requirements, workflow details, and site information. - Support solution architects in preparing diagrams, assessments, and configuration plans. - Participate in customer discovery calls and pre-deployment planning sessions. Implementation & Deployment - Support project managers in executing deployment plans and tracking progress. - Assist with on-site robot setup, route mapping, testing, and configuration. - Prepare documentation, schedules, and resource plans for go-live activities. - Help coordinate cross-functional work between Engineering, Field Ops, and Customer teams. Training & Adoption - Deliver or support training sessions for hospital staff across labs, pharmacy, and support services. - Help create training materials, job aids, and workflow guides. - Monitor early usage, gather feedback, and help customers reach stable adoption. Post-Sales Support & Expansion - Track utilization metrics, delivery volumes, and customer feedback. - Identify opportunities for workflow optimization or new use cases. - Assist senior team members in preparing expansion proposals and recommendations. - Maintain strong working relationships with customer champions and departments. Internal Coordination - Document best practices, lessons learned, and customer requirements. - Provide field feedback to Product and Engineering teams. - Support the creation of deployment playbooks, checklists, and internal processes. ## Qualifications - 1–3 years of experience in operations, technology support, field services, or solution delivery. - Strong communication skills and comfort working directly with customer stakeholders. - Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently. - Willingness to travel to customer sites (20–40%). ## Preferred - Experience with hardware/software deployments, mobile devices, or automation technology. - Previous exposure to logistics workflows, hospital support services, or clinical project work. - Experience delivering training or supporting end-users in a healthcare environment. - Located in state of Florida Success Metrics - Timely and accurate support for deployments and go-live activities. - Strong training delivery and early adoption outcomes. - Reliable documentation, tracking, and communication across projects. - Positive customer interactions and strong feedback. - Contribution to process improvements and deployment best practices. Why Join Us? Be part of a pioneering robotics company that’s transforming healthcare. Work with a collaborative, passionate, and smart team. Play a key role in scaling an innovative technology that’s reshaping industries. Enjoy a dynamic, mission-driven culture where your impact is tangible. If you're excited by the opportunity to revolutionize healthcare through robotics and want to work in a high-growth environment, we’d love to meet you. Apply today to join Relay Robotics! Relay Robotics is proud to be an equal opportunity employer. ## About Relay Robotics ## Company Overview - **One-liner**: Relay Robotics (formerly Savioke) provides autonomous service robots that deliver items safely and contact-free in hospitality, healthcare, and commercial real estate settings. - **Entity Type**: Private (Series A – $10M raised in 2022) - **Headquarters**: Campbell, California, United States - **Founded**: 2013 (as Savioke) - **Founders**: Originally founded as Savioke by Steve Cousins; current founder status not publicly disclosed for the rebranded entity. ## Core Business - **Primary industry**: Automation Machinery Manufacturing / Robotics as a Service (RaaS) - **Target customers**: B2B – Hospitals, hotels, commercial real estate properties - **Mission or purpose**: To empower healthcare teams and hospitality staff by automating non-clinical deliveries, giving back time to nurses, pharmacists, and front-line workers. ## Products & Services - **Relay Delivery Robots**: Autonomous indoor delivery robots that navigate hallways, elevators, and security doors without human intervention. Available via a monthly subscription (RaaS) with a Rapid-Install™ process that activates a robot within hours. Robots carry up to 10 gallons, with multiple bin inserts, and feature an advanced sensor suite (cameras, lidars) for safety. 99.8% successful delivery rate. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding – $10M (Series A, May 2022); Annual Revenue – $4.3M (estimated) - **Notable Investors/Partners**: Lead investor – MK Capital (Series A). Customers include Marriott, Hilton, Westin, Mandarin Oriental, Radisson, Johns Hopkins, HCA Healthcare, MedStar Georgetown, Ochsner. - **Growth Signals**: Over 1,000,000 deliveries completed; 10 U.S. patents; expanded into healthcare and commercial real estate; headcount of 27 employees (down 10% YoY), distributed across 6 countries. ## Competitive Advantages - **Proven reliability**: 99.8% successful delivery rate with a fleet that has completed 1M+ deliveries. - **Deep integrations**: Autonomous navigation of elevators, security doors, and crowded hallways without infrastructure changes. - **Rapid deployment**: Rapid-Install™ enables activation within hours, not days or weeks. - **Strong IP portfolio**: 10 U.S. patents protecting their autonomous navigation and safety systems. - **Established customer base**: Blue-chip hospitality and healthcare clients provide social proof and recurring revenue. ## Strategic Focus - **Current priorities**: Expanding healthcare footprint (hospitals, labs) and deepening commercial real estate partnerships; driving operational efficiency and reducing staff burnout through automation; scaling the RaaS model to lower adoption barriers. - **Direction for growth**: Geographical expansion (e.g., hiring a Field Technician in Amsterdam), increasing robot density per site, and adding new use cases (lab samples, medications, room service). ## Why Work Here - **Culture highlights**: A driven, diverse team committed to great products; emphasis on making an impact through robotics automation. - **Remote/hybrid/office policy**: Many roles are listed as remote (e.g., Enterprise Solutions Associate, Senior Sales Executive) but some positions (e.g., Field Technician in Amsterdam) require on-site presence. Headquarters in Campbell, CA offers an office. - **Notable perks**: Flexible work arrangements, generous benefits, and the opportunity to shape the future of service robotics. The hiring process may use AI tools to support application review, but human judgment remains final. - **Engineering culture**: Strong technical depth (13 employees in technical roles) with talent sourced from ABB, Honda Research, PARC, and Willow Garage. Alumni go on to Covariant, Stanford, Iron ox, and others. ## Sources 1. [relayrobotics.com](https://relayrobotics.com/company) 2. [relayrobotics.com](https://relayrobotics.com/) 3. [linkedin.com](https://linkedin.com/company/relayrobotics) 4. [builtin.com](https://builtin.com/company/relay-robotics) 5. [jobs.lever.co](https://jobs.lever.co/relayrobotics.com) ## Other roles at Relay Robotics - [Field Technician (Amsterdam, Netherlands)](https://feeny.ai/job/field-technician-amsterdam-netherlands-relay-robotics-amsterdam-nvqaa6et0qaj) — Amsterdam, Netherlands - [Sales Executive](https://feeny.ai/job/sales-executive-relay-robotics-united-states-fdcmsw93aj2s) — United States - [Senior Sales Executive](https://feeny.ai/job/senior-sales-executive-relay-robotics-united-states-2jrc71awdyqn) — United States