---
title: 'Enterprise Support Engineer (Prva Smena) [08h-16h] at BlueCat'
canonical: 'https://feeny.ai/job/enterprise-support-engineer-prva-smena-08h-16h-bluecat-belgrade-9dt4tjyydydz'
type: 'job'
last_seen: '2026-09-13'
---

# Enterprise Support Engineer (Prva Smena) [08h-16h] at BlueCat

- **Company:** BlueCat
- **Location:** Belgrade, Serbia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/bluecatnetworks/c10d884a-f266-44d3-8398-1a7796fa3f72

## Job description

BlueCat and LiveAction offer complementary solutions to enhance network performance and security. LiveAction’s Network Intelligence platform transforms complex data into actionable insights, providing organizations with a comprehensive view of their network, from network and application performance to security. This enables enterprise teams to rapidly resolve network issues at scale, accelerate threat response, increase employee productivity, and reduce business risk. Meanwhile, BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment, driving business outcomes forward.

Together, these platforms empower organizations to maintain robust, efficient, and secure network operations.

We are looking for a Enterprise Support Engineer to join our Customer Care department!

Here is what you need to know about our Customer Care team: We are a technologically savvy and proactive team dedicated to outstanding customer experiences. We love problem solving and we take pride in being the face of BlueCat for our customers. We enjoy and thrive off of receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s front line warriors!

As an Enterprise Support Engineer, you will work directly with dedicated strategic enterprise customers to anticipate, identify and address their technical concerns.

Overview: First line of support for customers facing technical issues with network monitoring and analysis.

## Responsibilities

- Manage Cases: Log all customer interactions and technical steps taken in SFDC.
- ID Issues: Determine nature of the problem, ask clarifying questions and leveraging diagnostic tools.
- Resolve Issues: Resolve common issues using KB articles, prior training, and testing in lab.
- Create Tickets: If necessary, enter bugs and feature suggestions with supporting information.
- Manage Escalation: Escalate unsolved issues to Tier 3 support with prerequisite information.
- Communicate Continuously: Keep internal stakeholders and customers informed on issues.
- Collect Feedback: Ensure feedback is documented and radiated to proper personnel.
- Document: Add or updated KB articles to ensure we are improving efficiency.

Qualifications:

- BS degree in science or equivalent work experience.
- 2 or more years previous experience in a technical support role.
- Basic understanding of servers, networks, routers, and switches.
- Knowledge of NetFlow, SNMP, Routing, LAN, IP SLA, QoS, SSH, and Telnet.
- Ability to use diagnostic network issues using common debugging tools.
- Basic understanding of security, virtualization, DBs, and Rest APIs.
- Basic knowledge of operating systems (Windows and Linux).
- Self-starter and detailed oriented.

## Nice to have

- Experience with Cloud AWS, Azure, and GCP
- CCNA or equivalent certification

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget Dedicated Wellness Days and Wellness Week A Lifestyle Spending Account An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

## About BlueCat

## Company Overview
- **One-liner**: BlueCat Networks provides Intelligent Network Operations solutions that unify DNS, DHCP, and IP address management (DDI) with observability, intelligence, and security for large enterprises.
- **Entity Type**: Private (total funding $427.8M across 3 rounds)
- **Headquarters**: Toronto, Ontario, Canada (with additional offices in New York, California, Iceland, Serbia, Germany, UK, Japan, Singapore, and Costa Rica)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Network infrastructure, DDI (DNS, DHCP, IPAM), network observability, network security
- **Target customers**: B2B – large enterprises in finance, healthcare, retail, energy, government, education, and more
- **Mission**: To help organizations build change-ready networks that boost resilience, enable rapid change, and protect critical infrastructure through Intelligent NetOps

## Products & Services
- **Integrity**: A dedicated-server DDI platform for managing manual tasks and building cross-system automation; the foundation for a self-healing, self-optimizing network.
- **Micetro**: An easy-to-deploy DDI orchestration overlay that centralizes network management across on-premises, cloud, and branch networks from a single interface.
- **BlueCat Horizon**: A SaaS control plane for DNS, DHCP, and IPAM across hybrid and multicloud networks, providing centralized visibility and avoiding configuration drift.
- **Network Observability & Intelligence (LiveAction)**: Real-time correlation of DDI with flow and packet data to predictively optimize performance, reliability, and security.
- **Professional Services & Support**: Implementation, migration, and ongoing support for enterprise network transformations.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual revenue of $217.9M (LinkedIn estimate); total funding of $427.8M
- **Notable Investors/Partners**: Not publicly disclosed (3 prior funding rounds)
- **Growth Signals**:
  - Headcount grew 12.3% YoY to 521 employees (LinkedIn)
  - Acquisitions of Indeni (network monitoring/automation), Micetro (DDI orchestration), and LiveAction (network observability) to expand product suite
  - Recognized as a market leader in the 2022–2024 GigaOm Radar DDI vendor reports

## Competitive Advantages
- **Comprehensive DDI platform**: Only vendor offering a unified suite covering core DNS/DHCP/IPAM, orchestration, observability, and security.
- **Intelligent NetOps vision**: Real-time correlation layer that bridges core services with network intelligence, enabling self-healing and self-optimizing networks.
- **Enterprise focus**: Deep experience with complex, regulated industries (finance, healthcare, government).
- **Global presence**: Offices and customers across North America, Europe, and Asia-Pacific.

## Strategic Focus
- **Intelligent NetOps**: Expanding beyond DDI to a full suite of network, security, and observability products.
- **AI Transformation**: Appointment of a Chief AI Transformation Officer (Braden Pan) to drive AI-powered network automation and insights.
- **Hybrid/Multicloud**: Delivering SaaS control planes (Horizon) to manage increasingly distributed and complex network environments.
- **Organic + M&A growth**: Continued acquisitions to fill technology gaps and accelerate product roadmap.

## Why Work Here
- **Culture**: Emphasizes accountability, transparency, responsiveness, initiative, customer guidance, curiosity, innovation, and teamwork (“We win as One”).
- **Work model**: Hybrid and fully remote roles available; offices in Toronto, New York, California, Iceland, Serbia, Germany, UK, Japan, Singapore, and Costa Rica.
- **Engineering culture**: Agile teams across five products, daily standups, product demos, and a focus on delivering high-quality, cutting-edge solutions.
- **Inclusion**: Committed to equal opportunity, diversity, and creating an inclusive environment; accommodations available during hiring.
- **Benefits**: “Great benefits” and a friendly, exciting culture (specific perks not detailed but include global opportunities).

## Sources
1. [bluecatnetworks.com/careers](https://bluecatnetworks.com/careers/)
2. [bluecatnetworks.com](https://bluecatnetworks.com/)
3. [bluecatnetworks.com/about](https://bluecatnetworks.com/about/)
4. [jobs.lever.co/bluecatnetworks](https://jobs.lever.co/bluecatnetworks/)
5. [linkedin.com/company/bluecat-networks](https://ca.linkedin.com/company/bluecat-networks)

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