---
title: 'Equine Pharmacy Customer Care Specialist at Wedgewood Pharmacy'
canonical: 'https://feeny.ai/job/equine-pharmacy-customer-care-specialist-wedgewood-pharmacy-lexington-bnd5bbjdp06n'
type: 'job'
last_seen: '2026-10-28'
---

# Equine Pharmacy Customer Care Specialist at Wedgewood Pharmacy

- **Company:** Wedgewood Pharmacy
- **Location:** Lexington, KY
- **Compensation:** $18–$20/hr
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/wedgewoodpharmacy/jobs/4432973009

## Job description

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

Must be within a commutable distance of Lexington, Kentucky

Great Care, Delivered™ isn't just a promise; it’s a commitment to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!

Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!

The CC Equine Specialist is a key operational role and high-level performer, responsible for delivering the highest-quality support and complete knowledge for equine customer support solutions and services, providing an extraordinary experience for our Wedgewood Equine customers.

Essential Functions:

- Provide tier II support with the Customer Care Operations team
- Identify, investigate, and resolve in-depth customer issues and concerns through multi-channel communications – phone, email, and chat.
- Deliver high-quality professional resolutions to all internal and external customers
- Be the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customers
- Identify system, customer, and quality trends

Required Skills & Abilities:

- Extremely customer-focused, providing the best customer experience at every touch
- High-touch performer based on quality, speed, and resolution
- An excellent oral & written communicator
- Active and responsive problem solver
- Adaptable to change, feedback, and direction; continually performance-focused
- Strong multi-tasker
- Detail-oriented with a sense of urgency
- Team-centric and collaborative
- 1-3 years’ experience in an equine customer service environment
- Excellent performance and attendance record
- Thorough knowledge of departmental processes, procedures, and policies
- Exceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effect
- Problem solver; looks beyond the obvious and doesn’t stop at the first answer
- Strong organizational and time management skills are a must
- Pharmacy Technician License or willing to obtain
- Ability to work extended hours and weekends on occasion.

What’s in it for you:

- A comprehensive benefits package that includes health, dental, and flexible spending accounts
- 401(k) retirement plan with a generous company contribution to help you save for the future
- Company-paid life and disability insurance
- Access to voluntary insurance options
- A generous paid time off program that increases every year
- Tuition reimbursement
- Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

Pay Range $18—$20 USD

## Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.

## About Wedgewood Pharmacy

## Company Overview
- **One-liner**: Wedgewood Pharmacy is the largest US provider of compounded veterinary medications, partnering with veterinarians to customize prescriptions for animals of all kinds.
- **Entity Type**: Private (bootstrapped since founding)
- **Headquarters**: Sewell, New Jersey, United States
- **Founded**: 1981
- **Founders**: George Malmberg and Lucy Malmberg

## Core Business
- **Primary industry**: Veterinary compounding pharmacy / Animal health
- **Target customers**: B2B – primarily veterinarians and veterinary practices; also serves zoos, aquariums, and wildlife organizations
- **Mission or purpose**: Partnering with veterinarians to customize care and improve the lives of animals and those who care for them.

## Products & Services
- **Compounded Veterinary Medications**: Custom-formulated medications (sterile and non-sterile) for companion animals, equine, exotic pets, and wildlife – formulary of over 46,000 medications. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)
- **Blue Rabbit**: A PIMS-integrated online pharmacy platform that allows vets to prescribe both compounded and commercial medications, diets, and supplements with fast delivery. [wedgewood.com/newsroom/wedgewood-introduces-blue-rabbit...](https://www.wedgewood.com/newsroom/wedgewood-introduces-blue-rabbit-the-next-generation-online-veterinary-pharmacy-solution/)
- **Wedgewood Connect**: An FDA-registered 503B outsourcing facility for larger-volume sterile compounding. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)
- **Proprietary Formulations**: Gourmeds®, TinyTabs®, and Twist-a-Dose® – pet-friendly medication forms. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Serves over 70,000 veterinarians and one million animals yearly. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)
- **Notable Investors/Partners**: No external investors publicly reported; key partners include AAHA (American Animal Hospital Association) Preferred Business Provider network. [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)
- **Growth Signals**: Merged with Diamondback Drugs in 2024; acquired Front Range Laboratories and merged with Blue Rabbit, Brava, Wickliffe, and Precision Pharmacy; launched compounded Molnupiravir for Feline Infectious Peritonitis (FIP) in 2024. [wedgewood.com/newsroom/](https://www.wedgewood.com/newsroom/wedgewood-launches-compounded-molnupiravir-for-the-treatment-of-feline-infectious-peritonitis-fip-/) [wedgewood.com/about/our-story/](https://www.wedgewood.com/about/our-story/)

## Competitive Advantages
- Largest veterinary compounding pharmacy in the US with a 40+ year track record.
- PCAB Accredited® for both sterile and non-sterile compounded medications (first to achieve both).
- Proprietary pet-friendly dosage forms (Gourmeds, TinyTabs, Twist-a-Dose) that improve compliance.
- PIMS-integrated e-prescribing platform (Blue Rabbit) combining compounded and commercial meds in one workflow.
- Recognized by 99% of veterinarians, with 9 out of 10 choosing Wedgewood. [wedgewood.com/](https://www.wedgewood.com/)

## Strategic Focus
- Expanding the Blue Rabbit online pharmacy platform to drive practice efficiency and profitability.
- Growing through strategic acquisitions (e.g., Diamondback Drugs, Precision Equine Pharmacy) to broaden geographic and therapeutic reach.
- Innovating in specialty areas such as feline infectious peritonitis (FIP) treatment and wildlife/ZooPharm solutions.
- Continuously improving the formulary (46,000+ medications) and service quality to maintain veterinarian trust.

## Why Work Here
- **Mission-driven**: Directly contribute to improving animal health and supporting veterinary professionals. [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Culture**: Supportive, collaborative, and fun environment with a strong sense of community and corporate social responsibility. [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Work flexibility**: Offers remote/hybrid work options, flexible scheduling, and generous paid time off. [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Benefits**: Comprehensive medical, dental, vision, life, disability, and **pet insurance**; 401(k) with potential bonuses; tuition reimbursement and internal promotion paths. [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Growth**: Training programs, clear career progression, and opportunities across multiple disciplines (pharmacy, engineering, sales, customer care). [wedgewood.com/about/join-our-team/](https://www.wedgewood.com/about/join-our-team/)
- **Leadership**: Led by CEO Alejandro Bernal (DVM, MS, MBA) and an experienced executive team including Chief Veterinary Officer Zane Zumbahlen, CTO Maria Kraus, and others. [wedgewood.com/about/leadership/](https://www.wedgewood.com/about/leadership/)

## Sources
1. [Wedgewood Pharmacy Official Website](https://www.wedgewood.com/)
2. [Wedgewood Pharmacy - Our Story](https://www.wedgewood.com/about/our-story/)
3. [Wedgewood Pharmacy - Join Our Team](https://www.wedgewood.com/about/join-our-team/)
4. [Wedgewood Pharmacy - Leadership](https://www.wedgewood.com/about/leadership/)
5. [Wedgewood Newsroom - Blue Rabbit Launch](https://www.wedgewood.com/newsroom/wedgewood-introduces-blue-rabbit-the-next-generation-online-veterinary-pharmacy-solution/)
6. [Wedgewood Newsroom - CEO Transition](https://www.wedgewood.com/newsroom/wedgewood-announces-ceo-retirement-and-appointment-of-new-ceo/)
7. [Wedgewood Newsroom - Compounded Molnupiravir for FIP](https://www.wedgewood.com/newsroom/wedgewood-launches-compounded-molnupiravir-for-the-treatment-of-feline-infectious-peritonitis-fip-/)
8. [Wedgewood Newsroom - Precision Equine Pharmacy Integration](https://www.wedgewood.com/newsroom/new-name-same-mission-precision-equine-pharmacy-completes-integration-with-wedgewood/)
9. [Wedgewood Pharmacy LinkedIn](https://www.linkedin.com/company/wedgewoodpetrx)

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