---
title: 'Escalated Team Lead- Tech (Internal) at Only External Postings'
canonical: 'https://feeny.ai/job/escalated-team-lead-tech-internal-only-external-postings-bellevue-0e31r7kqcx6j'
type: 'job'
last_seen: '2026-09-09'
---

# Escalated Team Lead- Tech (Internal) at Only External Postings

- **Company:** Only External Postings
- **Location:** Bellevue, WA
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/notexternal/jobs/8175135

## Job description

Internal Candidates Only

This opportunity is available to current Blueprint employees and should not be shared externally.

## About the Role

We’re looking for an Escalated Team Lead, Tech to lead the daily performance, development, and support of an assigned customer service team. In this role, you’ll coach employees, monitor service quality and productivity, resolve operational concerns, and help the team respond to customer requests accurately and professionally.

This is a hands-on leadership role that combines people leadership with direct ticket support. You’ll partner with the Operations Lead, Senior Operations Lead, Human Resources, and other stakeholders to maintain strong performance, support employee development, and deliver an excellent experience for the client and its customers.

## What You'll Do

- Manage the assigned team’s daily operations under the direction of the Operations Lead or Senior Operations Lead.
- Check in with team members and review timecards, attendance, schedule adherence, Ticketmaster feedback, and nonproductive time each day.
- Monitor workflow changes, adjust team priorities as needed, and communicate updates promptly.
- Review performance data and operational metrics daily, including dashboards, agent action reports, and ticket-level findings.
- Identify performance trends, data discrepancies, and opportunities for improvement.
- Partner with the Operations Lead to address performance concerns and involve the Senior Operations Lead or Human Resources when additional coaching, performance management, or corrective action may be required.
- Set clear goals and performance expectations while providing employees with regular coaching, guidance, and support.
- Proactively address employee concerns, client concerns, and other operational issues while maintaining appropriate documentation and leadership visibility.
- Support the onboarding and training of new and transferred employees through their initial ramp-up period.
- Maintain a consistent leadership presence for onsite and remote employees through regular onsite attendance and timely communication by email, Microsoft Teams, and other established channels.
- Lead daily team huddles, individual employee meetings, and job-shadowing sessions when needed.
- Document relevant meeting notes, coaching conversations, and follow-up actions in PAM to reinforce accountability and support continuous improvement.
- Prepare and deliver timely annual performance reviews using fair, consistent, and professional feedback.
- Complete two hours of ticket work each day, or four hours for Team Leads working a four-day, 10-hour schedule, to maintain subject-matter expertise.
- Support engagement initiatives and efforts to improve the customer and employee experience.
- Communicate organizational and operational changes in alignment with engagement leadership.
- Follow and reinforce Blueprint policies, procedures, processes, and core values.
- Complete additional duties and projects as assigned.

## What You'll Bring

- 2 or more years of customer support experience.
- Demonstrated leadership ability and a genuine interest in managing, coaching, and developing others.
- A record of delivering excellent customer service and consistently meeting performance expectations.
- Experience reviewing performance metrics and using data to identify coaching or operational needs.
- Strong written, verbal, and listening skills.
- Strong interpersonal skills and the ability to communicate effectively with employees, leadership, business stakeholders, and cross-functional partners.
- Strong organizational and time-management skills, including the ability to prioritize work across a team.
- Ability to establish expectations, motivate employees, and coach team members toward high performance.
- Sound judgment and effective problem-solving and decision-making skills.
- Strong attention to detail and commitment to service quality.
- Ability to work independently while contributing effectively within a leadership team.

## Preferred Qualifications

- 2 or more years of experience supporting games/tech
- Knowledge of gaming industry trends, major events, products, and news.
- Previous experience coaching employees, leading team meetings, or supporting performance-management activities.

Schedule and Work Requirements

This position follows a hybrid schedule with two in-office days per week at Blueprint’s Bellevue, Washington office.

Regular and consistent onsite attendance is required to maintain an effective leadership presence.

Specific work shifts may change based on business and team coverage needs.

Weekend and holiday coverage may be required.

Time-off availability may be limited during peak business periods to maintain appropriate team coverage.

Employees must be able to communicate effectively through email, Microsoft Teams, meetings, and other established channels.

## Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $26.00 to $29.50 USD per hour. Please note that we typically do not hire employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

Hybrid in Bellevue, Washington.

Employees are expected to work onsite two days per week in alignment with Blueprint’s work-from-home policy and the team’s operational needs.

## About Only External Postings

## Company Overview
- **One-liner**: Blueprint Technologies (Blueprint) is a technology solutions firm that helps organizations unlock value from existing assets by leveraging data, AI, and cloud technologies to drive digital transformation and create new revenue streams.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Bellevue, Washington, United States
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting, Data & Analytics, AI/ML, Cloud Migration
- **Target customers**: Enterprise and mid-market organizations across manufacturing, retail, financial services, health and life sciences, communications, media, entertainment, and gaming.
- **Mission or purpose statement**: "Delivering an informed world" by bridging the gap between strategy and execution, using technology as a tool to solve complex business problems.

## Products & Services
For each major offering:
- **[AI Factory](https://bpcs.com/)**: A structured model to bring AI to life, delivering production-ready solutions in 12 weeks.
- **[Lakehouse Optimizer](https://bpcs.com/)**: An augmented FinOps tool to maximize Databricks investments.
- **[Unity Catalog Migration](https://bpcs.com/)**: Services to migrate data to Databricks and implement Unity Catalog governance.
- **[Accelerated Data Migration](https://bpcs.com/)**: Services to master high-stakes database migrations, reduce risk, and accelerate AI readiness.
- **Consulting & Strategy**: Connecting strategy to delivery with speed and quality, maximizing value for organizations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of **USD $78.5M** (LinkedIn estimate)
- **Notable Investors/Partners**: Databricks (Gold Consulting Partner since 2016, multiple Partner of the Year awards), Gartner (recognized in seven 2025 Hype Cycle reports), Sigma (Strategic Partnership), Ethos Privacy (parent company).
- **Growth Signals**:
    - **Headcount**: 388 employees (+6.3% YoY, +45 people)
    - **Awards**: 2025 Databricks Unity Catalog Partner of the Year, 2024 Data & AI Governance Partner of the Year, 2022 Velocity Partner of the Year.
    - **Job Postings**: 9 active postings, with a +50% monthly and +800% quarterly increase in job postings.
    - **LinkedIn Followers**: 38,921 (+152.8% yearly growth).
    - **Global Presence**: Operations in 20 countries including the US, Romania, India, Poland, Ukraine, and the Philippines.

## Competitive Advantages
- **Deep Databricks Expertise**: A Databricks Gold Consulting Partner since 2016, with 100+ Databricks certifications and a Databricks Center of Excellence.
- **Speed to Value**: Known for connecting strategy to delivery with speed and quality, maximizing value for clients.
- **Proven Track Record**: Multiple case studies demonstrating measurable results in churn reduction, fraud detection, and legacy modernization.
- **Gartner Recognition**: Recognized in seven 2025 Gartner Hype Cycle reports for their role in Augmented FinOps.
- **Focus on Outcomes**: Emphasizes outcomes over just implementation, with a structured approach to AI and data migration.

## Strategic Focus
- **AI & Data Modernization**: Helping clients optimize cloud investments, modernize legacy systems, and operationalize AI.
- **Partnership Deepening**: Continuing to strengthen the partnership with Databricks and other key technology partners.
- **Global Expansion**: Operating in 20 countries and growing headcount, particularly in technical roles.
- **Talent Development**: A focus on building teams of people with diverse skillsets and backgrounds, and offering opportunities for professional growth.

## Why Work Here
- **Culture**: Described as a place where "bold, smart, agile, and fun" people solve challenges no one else has solved before. The company values unique perspectives and builds teams of people with diverse skillsets and backgrounds.
- **Remote/Hybrid Policy**: Remote-friendly. The Database/Application Administrator role is listed as remote, and the company has a strong presence across the United States with employees across the US and Europe.
- **Notable Perks & Benefits**:
    - Medical, dental, and vision coverage
    - Flexible Spending Account
    - 401k program
    - Competitive PTO offerings
    - Parental Leave
    - Opportunities for professional growth and development
- **Engineering Culture**: A strong technical focus with 99 employees in technical roles. Hands-on experience with world-class technology (Databricks, cloud platforms) is a key draw.
- **Growth Trajectory**: The company is in a growth phase, with increasing headcount and a surge in job postings, indicating a dynamic and expanding environment.
- **Employer Rating**: 2.9/5.0 on LinkedIn (based on 311 reviews), with ratings of Work-Life: 2.7, Compensation: 3.0, Culture: 2.5, Career: 2.4. This suggests areas for improvement in culture and career development, though the company is actively hiring and growing.

## Sources
1. [bpcs.com](https://bpcs.com/)
2. [bpcs.com/careers](https://bpcs.com/careers)
3. [Greenhouse Job Board](https://job-boards.greenhouse.io/bpcs/jobs/7954158)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/blueprinttech)
5. [PR Newswire - Databricks Award](https://www.prnewswire.com/news-releases/blueprint-awarded-2025-databricks-unity-catalog-partner-of-the-year-at-data--ai-summit-302477278.html)
6. [PR Newswire - Black Tech Jobs Partnership](https://www.prnewswire.com/news-releases/1000-tech-jobs-for-underrepresented-talent-black-tech-jobs-and-blueprint-technologies-launch-partnership-to-bridge-the-workforce-gap-302368940.html)
7. [Business Wire - Sigma Partnership](https://www.businesswire.com/news/home/20250830005051/en/Sigma-and-Blueprint-Technologies-Announce-Strategic-Partnership-to-Accelerate-Data-Innovation-in-the-Databricks-Ecosystem)

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