---
title: 'Escalations Coordinator at Global Lending Services'
canonical: 'https://feeny.ai/job/escalations-coordinator-global-lending-services-greenville-es6qh801hde6'
type: 'job'
last_seen: '2026-10-29'
---

# Escalations Coordinator at Global Lending Services

- **Company:** Global Lending Services
- **Location:** Greenville, SC
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.lever.co/glsllc/562e7fcf-71ad-4ad7-b31b-9c4532119e48

## Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work! o   Competitive base pay and performance bonuses, dependent on role o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o   401K with employer match and 100% immediate vesting o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o   Paid Volunteer Time Off (VTO) Annually o   Tuition Reimbursement o   Parental Leave o   Business casual work environment

What does it mean to be a Senior Escalations Coordinator with GLS? The Senior Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex customer cases as an escalated level of support.

How will you drive value within the organization as a Senior Escalations Coordinator?

- Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues: Take ownership of customer-related issues escalated by front line associates and see them to completion. Quickly build rapport with customers to win their trust in the resolution of their issues. Play a vital role in educating and effectively explaining to customers the details of their auto loan
- Apply critical thinking skills in problem solving to assist customers and still adhere to company policies to protect the interests of the organization
- Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance
- Provide real-time assistance to front line associates on calls
- Listen to customer feedback and share expertise in making recommendations to management on how to create a more positive customer experience
- Provide feedback on escalated trends impacting customer experience
- Facilitate delivery of training of any system enhancements or strategies to improve customer experience
- Maintain electronic records and files that support work performed and results

What should you already know to be successful in this role as a Senior Escalations Coordinator?

- High school diploma or equivalent required
- Minimum of one year customer service experience required; customer service experience in the consumer finance industry preferred
- Strong verbal and written communication skills
- Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information
- Team player that can adapt in a fast paced and changing environment
- Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
- Excellent critical thinking, problem solving, and decision-making skills
- Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:

- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA)

## Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

## About Global Lending Services

## Company Overview
- **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide.
- **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025)
- **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan)
- **Founded**: 2011 (per LinkedIn; some sources cite 2012)
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment)
- **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships)
- **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities.

## Products & Services
- **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors.
- **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms.

## Market Standing
- **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed.
- **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion.
- **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.”
- **Growth Signals**: 
  - Inc. magazine’s Fastest Growing Company nine times in a decade.
  - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method.
  - Acquisition by Sixth Street signals a major growth phase and access to additional capital.

## Competitive Advantages
- **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds.
- **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers.
- **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat.
- **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention.

## Strategic Focus
- **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance.
- **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency.
- **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum.

## Why Work Here
- **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality.
- **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations.
- **Benefits**:
  - Competitive salaries with annual increases and bonus incentives.
  - 401(k) matching.
  - Tuition reimbursement.
  - Medical insurance with 90% of employee costs covered.
  - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO).
  - Parental leave (up to 8 weeks paid bonding time).
  - Family and medical leave.
- **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement.

## Sources
1. [glsauto.com](https://glsauto.com/) – Company homepage
2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page
3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page
4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile
5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement
6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page

## Other roles at Global Lending Services

- [Senior Customer Service Manager](https://feeny.ai/job/senior-customer-service-manager-global-lending-services-greenville-cpqhsystrcrw) — Greenville, SC
- [Senior Rebates Coordinator](https://feeny.ai/job/senior-rebates-coordinator-global-lending-services-greenville-a88j09jp3k0q) — Greenville, SC
- [Loan Processor](https://feeny.ai/job/loan-processor-global-lending-services-greenville-pch26dc3vg63) — Greenville, SC
- [Customer Service, Call Center Collections](https://feeny.ai/job/customer-service-call-center-collections-global-lending-services-greenville-d89esyv5h773) — Greenville, SC
- [Collections Coordinator](https://feeny.ai/job/collections-coordinator-global-lending-services-greenville-3a5yzhvstkv8) — Greenville, SC
- [Customer Service, Collections Coordinator](https://feeny.ai/job/customer-service-collections-coordinator-global-lending-services-tempe-xvrrh9sd1b09) — Tempe, AZ
- [Staff Accountant](https://feeny.ai/job/staff-accountant-global-lending-services-greenville-9ara3432w11d) — Greenville, SC
- [Tax Accountant](https://feeny.ai/job/tax-accountant-global-lending-services-greenville-1v4gypcr8j8v) — Greenville, SC
- [Quality Assurance Coordinator](https://feeny.ai/job/quality-assurance-coordinator-global-lending-services-greenville-x9srwq1krphq) — Greenville, SC
- [Funding Liaison Specialist](https://feeny.ai/job/funding-liaison-specialist-global-lending-services-greenville-qqczgy7mpj24) — Greenville, SC