---
title: 'Especialista de CS Ops Pleno at Skydropx - Frenet'
canonical: 'https://feeny.ai/job/especialista-de-cs-ops-pleno-skydropx-frenet-curitiba-36pf7fh1jz4f'
type: 'job'
last_seen: '2026-10-21'
---

# Especialista de CS Ops Pleno at Skydropx - Frenet

- **Company:** Skydropx - Frenet
- **Location:** Curitiba, Brazil
- **Employment:** full-time
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-21
- **Apply:** https://jobs.ashbyhq.com/skydropx/4bf96878-1ea1-4871-852f-6e1d3e80edd6

## Job description

Responsabilidades e Atribuições:

- Ser responsável por todas as ações de CS no HubSpot: propriedades, pipelines, listas e automações, separando os dois produtos.
- Ativar módulo Service Hub no Hubspot.
- Construir e manter os dashboards do time: carteira, retenção, churn e adoção de funcionalidades.
- Garantir a confiabilidade nos dados, de modo em que todas a métricas estejam organizadas.
- Puxar, limpar e cruzar dados de fontes diferentes sem depender de outros times;
- Estruturar health score.
- Garantir que todos os fluxos estejam em pleno funcionamento no Hubspot.
- Mapear oportunidades: quem está parando de usar, quem pode crescer, onde perdemos clientes.
- Operar réguas automatizadas de relacionamento e medir o efeito delas na retenção.
- Desenvolver análises relevantes, de modo que alimente o time para ações junto à base, seja em expansão ou retenção.
- Usar IA no dia a dia para automatizar tarefas, analisar dados e documentar processos.
- Documentar o que constrói, para o time inteiro usar sem precisar de você.

Requisitos:

- Experiência anterior em CS Ops, RevOps, Sales Ops ou em funções de análise de dados ligadas a times de relacionamento com clientes
- Conhecimento das principais métricas de CS, como churn, retenção, NRR, adoção e health score, e entendimento de como elas se conectam com o negócio
- Organização e cuidado com a qualidade da informação, porque o time vai tomar decisões a partir do que você entregar
- Utilização intensa de IA, com bom conhecimento para construção de soluções, seja em análises, automações, etc.
- Boa comunicação para entender as necessidades de outras áreas, alinhar processos e explicar análises de forma simples para quem não é da área de dados
- Autonomia para buscar a informação que precisa e tocar projetos do começo ao fim
- Uso de ferramentas de IA no trabalho, seja para automatizar tarefas, analisar dados ou documentar processos
- Hábito de documentar processos, para que o time consiga usar e dar continuidade
- Será um diferencial:
- Experiência no ecossistema de frete, logística ou e-commerce.
- Vivência construindo ou estruturando processos
- Falar Espanhol

Sobre a vaga:

- Modelo de trabalho: Híbrido
- Aldeia Coworking - Estação: https://maps.app.goo.gl/7DnF6SMoyiT1Wr53A
- Local: Curitiba
- Ambiente internacional.
- Tipo de contrato: Tempo integral - CLT

## About Skydropx - Frenet

## Company Overview
- **One-liner**: Skydropx is a logistics management platform that automates shipping for e-commerce and retail businesses, connecting them with multiple carriers and managing the entire shipping journey.
- **Entity Type**: Private (Y Combinator S18, raised $27M total funding)
- **Headquarters**: Monterrey, Nuevo León, Mexico
- **Founded**: 2014 (Skydropx); Frenet founded in 2015, acquired by Skydropx in 2025
- **Founders**: Tavo Zambrano (Co-Founder & CEO), Armando Solbes (Co-Founder & CFO)

## Core Business
- Primary industry: Logistics technology / Supply chain management
- Target customers: B2B – small, medium, and large e-commerce companies, retailers, and marketplaces
- Mission: To enable companies to own the entire experience from shopping cart to delivery, simplifying logistics for businesses of all sizes

## Products & Services
- **Skydropx Platform (SaaS)**: A unified logistics management system that allows businesses to select carriers, buy/print shipping labels, track shipments, estimate drop-off times, and handle returns. Features an “AI Dispatch” engine for intelligent carrier selection. Integrates with online stores and marketplaces.
- **Frenet Platform (SaaS)**: A platform focused on larger companies in Brazil, enabling freight cost comparison across multiple carriers and centralized freight management. Acquired by Skydropx in 2025 for $5.2M.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $27M to date (as of 2025). Acquired Frenet for $5.2M.
- **Notable Investors/Partners**: Y Combinator, Sierra Ventures, FJ Labs, Variv Capital, Dynamo
- **Growth Signals**: 
  - Team size reported as 320 on Y Combinator profile and 427 total employees on Built In (latest figure).
  - Acquisition of Frenet expands presence into Brazil, adding over 45K e-commerce clients.
  - Plans to cross-pollinate features: bring Skydropx’s SMB tools to Brazil and Frenet’s large-client capabilities to Mexico.

## Competitive Advantages
- **Unified carrier network**: Integrates with 30+ carriers in a single platform, simplifying shipping for merchants.
- **AI-powered dispatch**: Uses machine learning to recommend optimal carrier for each shipment based on cost, speed, and reliability.
- **Cross-border expertise**: Strong presence in Mexico and now expanding into Brazil through acquisition, offering a pan-Latin American logistics solution.
- **Y Combinator backing**: Validated by one of the world’s top startup accelerators, signaling strong product-market fit.

## Strategic Focus
- **Geographic expansion**: Deepening presence in Brazil while strengthening the Mexican market.
- **Product convergence**: Blending the best features of Skydropx (for SMBs) and Frenet (for large enterprises) to serve all customer segments across both countries.
- **Continued automation**: Enhancing AI and machine learning capabilities to further streamline shipping decisions and reduce manual work for clients.

## Why Work Here
- **Fast-growing startup**: Backed by top-tier investors and on a trajectory of rapid expansion, offering career growth opportunities in engineering, product, sales, and operations.
- **Engineering culture**: Head of Engineering and strong software development team (115+ people on The Org) focused on building scalable logistics infrastructure.
- **On-site workspace**: Employees work from physical offices in Monterrey; typical time on-site is full-time (Built In reports “OnSite Workspace”).
- **Impactful mission**: Solving real logistics friction for thousands of businesses across Latin America, with direct visibility into how your work affects customers.
- **Diverse team**: Roles span engineering, product, sales, marketing, customer success, and operations – a chance to wear multiple hats in a growing company.

## Sources
1. [ycombinator.com](https://www.ycombinator.com/companies/skydropx) – Y Combinator company profile (team size, founders, funding, batch)
2. [latamlist.com](https://latamlist.com/skydropx-acquires-frenet-for-5-2m/) – Acquisition details and total funding
3. [theorg.com](https://theorg.com/org/skydropx) – Org chart, team sizes, office locations
4. [builtin.com](https://builtin.com/company/skydropx-latam) – Employee count (427), year founded, office policy

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