---
title: 'Especialista de Suporte ao Cliente N1 | Greentech at Reonic'
canonical: 'https://feeny.ai/job/especialista-de-suporte-ao-cliente-n1-greentech-reonic-sao-paulo-k8fahrs62jdk'
type: 'job'
last_seen: '2026-11-08'
---

# Especialista de Suporte ao Cliente N1 | Greentech at Reonic

- **Company:** Reonic
- **Location:** São Paulo, Brazil
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/reonic/1281558c-0ed1-4f74-a4c3-ab60755041d2

## Job description

Você é apaixonado(a) por tecnologia? 🌱

Gosta de ambientes dinâmicos, com muita responsabilidade e propósito? Se você quer usar suas habilidades para ajudar a construir uma base de clientes sólida que muda o mundo para melhor, estamos procurando você!

Essa é uma posição em tempo integral e o profissional precisa morar em São Paulo.

O que você vai fazer

- Ser o primeiro ponto de contato dos nossos clientes B2B no Brasil, respondendo com rapidez e clareza por chat e e-mail.
- Cuidar do suporte N1: dúvidas do dia a dia como acesso à plataforma, redefinição de senha, etapas de onboarding e orientações básicas de uso.
- Manter o tempo de resposta baixo e o de resolução ainda menor: velocidade e clareza são seus principais indicadores
- Identificar quando uma demanda foge do escopo do N1 e escalar para o time de CS, com todo o contexto documentado
- Registrar problemas recorrentes e feedbacks dos clientes e compartilhar com o time para melhorar produto e processos
- Contribuir com a base de conhecimento de perguntas e respostas frequentes, ajudando o suporte a escalar

O que esperamos de você

- Inglês e/ou espanhol são um grande diferencial
- Experiência anterior em suporte ao cliente, helpdesk ou outra função de alto volume com contato direto com clientes
- Excelente comunicação escrita: rápida, clara, acolhedora e profissional
- Senso de urgência: você entende que uma primeira resposta ágil muda a percepção do cliente sobre nós
- Não precisa ter background técnico, mas precisa ter curiosidade por software e vontade de aprender nossa plataforma
- Conforto em um ambiente de startup em ritmo acelerado, onde as coisas mudam rápido e a autonomia é valorizada

Por que fazer parte do time?

- Fazer parte de uma das startups com maior crescimento da Alemanha, apoiada por investidores e com mais de 3.000 clientes B2B satisfeitos
- Trabalhar de perto com um time experiente de Customer Success e entender toda a jornada do cliente
- Ter oportunidades de crescimento pessoal e profissional em uma empresa que está escalando rápido na América Latina
- Remuneração competitiva

Mesmo que você não atenda a todos os requisitos, queremos conhecer você! A síndrome de impostor não deve te impedir de se candidatar. Valorizamos comunicação e atitude acima de tudo. 💚

Sobre a Reonic

Nossa missão é simplificar a tecnologia renovável com um sistema operacional de IA para instaladores de energia renovável. Com o apoio de investidores de primeira linha e a confiança de mais de 3.000 clientes empresariais, estamos crescendo rápido e precisamos de você para entregar uma experiência de suporte ágil e confiável aos nossos clientes na América Latina.

## About Reonic

## Company Overview
- **One-liner**: Reonic is an AI-native, all-in-one software platform that empowers renewable energy installers to sell, design, and manage solar, storage, heat pump, and EV charging projects from first lead to completed installation.
- **Entity Type**: Private (Series A)
- **Headquarters**: Augsburg, Germany
- **Founded**: 2023
- **Founders**: Tristan, Manuel, and Udo

## Core Business
- **Primary industry/industries**: Clean Energy Technology / Climate Tech / Solar & Renewable Energy Software
- **Target customers**: B2B; specifically small-to-medium sized solar and renewable energy installation companies (installers) across Europe and Latin America.
- **Mission or purpose statement**: Empowering installers globally and building a generational company by providing the platform that powers the energy transition.

## Products & Services
Reonic replaces multiple separate tools (CRM, design, proposals, project management, invoicing) with one integrated system.
- **Core Software (AI-Native Platform)**: An integrated suite including:
    - **Leads & CRM**: Capture demand from forms, partners, calls, emails, and field notes.
    - **System Design**: Automated module layouts, shading simulation, and technical checks for solar, storage, wallbox, and heat pump projects.
    - **Offers & Signatures**: Turn a design into a branded offer with pricing, savings, variants, and a digital acceptance flow.
    - **Project Workflow**: Track project status (sold, ready, blocked, scheduled, installed, handed over) without spreading updates across tools.
    - **Field Documentation**: Mobile app for installers with checklists, photos, tasks, and handover context on phone and tablet.
    - **Services & Automation**: AI agents handle repetitive tasks; offload planning support, drone models, registrations, funding workflows, and API connections.
    - **API**: Open API for custom integrations.
- **Services**: Handling of paperwork, grid registration, financing, and subsidies so installers can focus on selling and installing.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $18.5M ($3M Seed + $15.5M Series A).
- **Notable Investors/Partners**: Northzone, Point Nine, Puzzle Ventures.
- **Growth Signals**:
    - Grew 7x in 2024.
    - Expanded from 80 employees to over 100 team members.
    - Serves over 3,000 customers across 13 markets in Europe and LATAM.
    - Opened new offices in Berlin, London, and São Paulo in 2025.
    - Expanded into France, Italy, the UK, and Latin American markets.

## Competitive Advantages
- **All-in-One Platform**: Replaces 10 separate tools (CRM, design, proposals, project management, invoicing) with a single integrated system, drastically reducing complexity for installers.
- **AI-Native Architecture**: AI is not an add-on but is woven into every workflow (automated designs, instant pricing, document generation), enabling proposals in minutes instead of hours.
- **Speed at Scale**: Obsessive focus on removing unnecessary clicks, allowing installation companies to serve more customers with the same team.
- **First-Mover & Market Leadership**: Claims to be the largest software and services platform for renewable installers in Europe, with a rapidly expanding global footprint.

## Strategic Focus
- **Market Expansion**: Aggressively expanding beyond the DACH region (Germany, Austria, Switzerland) into new European markets (France, Italy, UK) and establishing a strong presence in LATAM (Brazil).
- **Product Expansion**: Continuing to build out the platform to cover photovoltaics, storage, heat pumps, and e-mobility, ensuring everything works together for the all-electric world.
- **Talent Acquisition**: Focused on hiring "A-Players" and "the best and most ambitious people" to fuel rapid growth and maintain a high-performance culture.

## Why Work Here
- **Culture Highlights**: Described as a fast-paced, high-ownership, and ambitious environment. The company explicitly states it is "not a 9-to-5" and looks for people who "want to win." They value builders, product minds, and those who combine vision with relentless execution.
- **Remote/Hybrid/Office Policy**: **In-office, on purpose.** The company believes speed happens in person, with decisions in minutes, not days. They have offices in Augsburg (HQ), Berlin, London, and São Paulo.
- **Notable Perks & Engineering Culture**:
    - **Compensation**: Great salaries, real equity, and performance raises (no annual cycles; delivered on impact).
    - **Benefits**: Wellpass or monthly transit pass, Uber Eats for late dinners, Uber rides home after 7pm.
    - **Engineering Culture**: "No Scrum theater. No Agile BS. We ship, learn, and iterate every day." They look for engineers who own products and solve problems before they're pointed out. Low turnover is cited as a sign of strong culture.
    - **Hiring Philosophy**: "We don't wait for headcount. If you're exceptional, we make room."

## Sources
1. [Reonic About Us](https://reonic.com/en-gb/about/us/)
2. [Reonic Careers Page](https://reonic.com/en-gb/about/jobs/)
3. [Reonic Product Page](https://reonic.com/en-gb/)
4. [CB Insights - Reonic Profile](https://www.cbinsights.com/company/reonic)
5. [Ashby Careers Page](https://jobs.ashbyhq.com/reonic)

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